So we were out and about in the ladyfriend’s general domain, and I mentioned that I needed a Rush t-shirt for the concert I’m attending this week. Yeah, it’s easy to bag on Hot Topic. But don’t bag on this one. Enter…Lauren: the blonde, tattooed rocker babe with a heart of gold. She tried valiantly with good humor to find me a Rush tee. She found two: a Permanent Waves one and one for Roll the Bones. Neither of them fit. But she tried. She damn near cleared off the shelves for me all while quoting the film«I Love You Man», which I haven’t seen. However, I did not walk out empty-handed. Aside from a movie recommendation, I also got the latest CD’s from Bullet For My Valentine and Black Label Society. The ladyfriend, also metal as hell, got a black top, with pink lace trim and a skull on the front. I would have given this place a 3, but the bitchin’ customer service and effort put forth by Lauren pushes it to a 4. Easy. And she didn’t even freak when the alarm went off because something didn’t scan properly. Dontcha hate that? She advised us to «bolt» whenever it happens again. Give Lauren a raise, Hot Topic Inc. NOW! I predict that she becomes CEO in a decade.