McLaughlin Subaru

Stay away from this dealership! Don’t be fooled by their we are family owned and will take better care of you saying! I bought a used car from them and should of known when tire was low and they put slime in it that I was going to have issues. Sure enough found out rims are bad and cost me $ 1200 for new rims and tires. I will never go back!

My 2015 Subaru Forester was scheduled for a 15,000 mile dealer service at McLaughlin’s on Thursday @ 3:00 pm, appointment made on Wednesday morning. On Thursday at 8:35 am I received a voicemail from a customer service rep from the service department that they needed to cancel & reschedule my service appointment due to «staffing issues» and being over booked.
After calling back the rep requested rescheduling a week later, to which I declined, I’d already lost a day of work planning to have the vehicle serviced Thursday. On top of having a planned trip to St. Louis on Friday (thus getting the dealer recommended service completed before putting the miles on the car). When I pressed the rep about the complete lack of regard I was met with the response,“you should have called sooner to schedule”. At this point I let them know how unprofessional they were, and what an inconvenience they had created after scheduling service they could not honor on time.
The rep was rude, insistent on a reschedule, informed me I’d be waiting a long time if I still wanted it done Thursday and would have no guarantee of the work getting done that day. She then remarked that I wasn’t the only customer that was being bumped, and that the whole afternoon’s appointments had been called to cancel/​reschedule. As if it was some sort of conciliation.
I’m glad I didn’t plan two weeks, or a month out, to only be cancelled and rescheduled. As mentioned, I declined an appointment reschedule and promptly called the service manager Michelle to let her know that I wouldn’t be getting my new Subaru serviced at their establishment in the future and how disappointed and inconvenienced I felt. I also let her know I’d post a review online, and I’d be calling Subaru of America to let them know that this dealership can’t keep up with demand for their services, or that they simply can’t schedule appropriately. Within 30 mins I got an automated service appointment reminder from the dealership for 3:00pm! I thought you called to cancel/​reschedule??? Seriously?
To their credit, Michelle (Service Manager) promptly called back within 45 minutes of receiving my voicemail. She was very apologetic and wanted to try to make things right. She informed me that they will be opening up an express lane for Subaru customers for regular service intervals that won’t require an appointment within the next week and that she hoped we’d give them another try in the future. She understood that it was a ridiculous situation to be in and informed me that hey are having trouble getting quality staff to service their vehicles at the moment and they were going to be making changes, most notably the express lane service.
While I hope this service department gets their act together to serve the numerous customers in the quad city area that love their Subarus, and want to keep them running for a long time, I won’t be returning for service. I made a phone call to the original dealership we ordered the car from, Grand Subaru in Bensonville IL, and service was scheduled that day at 2:00 pm. Yes, we had to drive an extra hour east from our place to get the service completed, but it’s being done as I write this review, without issue, or headache, and honored on time.
Think twice, at least at this time, about having your car serviced at McLaughlin Subaru. It’s a shame, it’s the only service department in the Quad City area, but sometimes it’s better to stick with the Subaru Service leaders in the Chicagoland area at Grand Subaru.
Moral of the story … Don’t schedule service that you can’t honor on time. Appointments aren’t moving goalposts.

Great service, great people. Highly recommend working with this dealership. You can be comfortable knowing that you’ll be treated with respect.

I’m extremely disappointed with McLaughlin Subaru and Subaru in general. I’m still hoping for a positive outcome (in which case, I’ll update this review), but I feel like I’m being blown off at this point.
My wife and I stretched the budget in order to purchase a «certified» used Subaru Outback. We put a lot of trust in the Subaru name and the certified status which, in retrospect, was a mistake. We purchased the vehicle in September 2013 and the salesman was Scott (I believe he works mostly on the Cadillac side).
The car we were sold has had several problems almost immediately upon purchasing. I’m having issues with the exhaust, engine, electrical, steering, and air bags. I’m trying to figure out how this car was considered certified and what that should entail.
I believe the issues we’ve experienced are something that they definitely knew about before selling the car and chose to take advantage of us.
It’s even more disappointing because we purchased the car with safety and reliability being our most important factors due to having a baby on the way. It’s sad that they’d sell this vehicle to us knowing they’d put a family in danger.