Firestone Complete Auto Care

My Mom brought her car here this morning at 8am, for a full set of breaks. Took 4 hours to complete the job. Spent the day doing lawn work, pulled her car out of the driveway to go to the store. While backing out a loud popping noise started from the front end. Turned the wheel listened to the noise again. Started driving forward, listened to it happen again. Drove directly to the shop, told the lady at the desk that I was hearing a noise. She stated that it is normal to hear with a new set of breaks. Then turns and asks an employee, male, if she was correct. He saw my face, and How upset I was and offered to take a ride with me around the parking lot to see what he could hear. Sure enough, he needed to pull the car in to get looked at again. I’m only giving this location 3 stars strictly because of the man that was kind enough to listen to me, and read my body language, take a moment and look at the car again. The car has now been on the lift for 15min, wheels off and all.

They were able to put on new tires, balance them within the time frame allotted.
While waiting, I had the opportunity to overhear Krystal manage the phones. She was congenial, but professional and aroticulate.
Every time I deal with a Firestone ooolocation, I am very pleased with the results, both mechanical regarding my vehicle and the human factor.

I needed a new tire and they were able to order it and have it put on in one day. I checked their pricing and it was very competitive. I would definitely go back if I needed work again done. I would definitely recommend them.

John Ryan
in the last week
Complete scam. If you take your car in, GET A SECOND OPINION. I brought my civic in and they handed me a 1,300 $ estimate. I decided to bring it to a family friend for a second opinion and it was 250 $ and it runs perfectly well. They tried tagging on so many unnecessary repairs that it was insulting how stupid they think their customers are. They said I need new brake pads ASAP when I got brand new ones a month beforehand.
You’ve been warned.

So I called there to see what it would cost to have my headlight replaced. They quoted me $ 53.68. I mentioned that it might only need to have the bulb rather than the whole headlight replaced. I went in and when I went to sign the online receipt, a disclaimer came up basically saying I’m agreeing to pay more than what I was quoted, which of course made no sense to me. So I asked about it and they said «Oh it automatically comes up. You can ignore it.» So of course I say, «So I’m agreeing to sign something saying I’m paying more though that isn’t really happening?» Sure. So I ask them, did you replace the headlight or did you replace the bulb. Sure enough they replaced the bulb and charged me the total amount they quoted me for replacing the headlight. They basically deducted the cost of the bulb from the total they quoted me and used that as the input for labor. Screw me once, okay but certainly not coming back and will be writing a letter to the corporation to protest screwing me over as a woman.

Had my son take his car here for new tires after I booked the online appointment and selected the tires. He arrives home and there were the cheapo china tires they put on (even though they did only charge him for them at the correct price). I call them to tell them and they quote me at 170 $ difference, when the price difference between what I first booked and what they gave me was 70 $. Stay away from this place, the manager has no idea what he is doing. He tells me the reason the tires were put on was because he though he talked to me earlier and must have confused me with someone else. Really, you had the printout and online order of what I wanted when I booked. Go to the the firestone on 159^th… I should have went there as I never have problems, yet this one was closer.

Horrible communication for a simple job ! Wasted so much of my time because of their lack of communication.

I called and spoke with nick about switching over some already mounted tires and rims. I was told no problem, the cost would be the same as a tire rotation, and scheduled an appointment. After arriving for my appointment, the apparent manager told me they don’t want to do the work without even looking at the tires or car. When I asked nick what’s up with the misinformation over the phone, he had no reply.
Good news, I was able to go a few miles away to discount tire, and everything went incredibly well.

Very disappointed with this Firestone at first (continue to read to see while story and why I still have the stars). I made an appointment to have an oil change and tire repair done. My appointment was for 430 and was told it would take about an hour if I wanted to wait. I did and they didn’t even bring my car in until 515 (45 minutes after I came in). I ended up getting my car just before 630 (nearly two hours later). The whole time I did not say anything bad about waiting and had some good conversations with who I believe was the manager. After they were done, the manager informed me that the car took longer than he liked and would not be charging me for the service. I was shocked because I was having a synthetic oil change and tire repair which would of been about 80 dollars. Because of this customer appreciation, I definitely will go back, maybe just drop my car off next time.

I took my Jeep to the local shank, I mean dealer and had them do a once over as well as look at my tranny less than 6 months ago. The Goodyear that I had my tires replaced 6 months before that, told me that the ball joints were going to need replacing soon. Not to be Rude! But I knew the dealer did nothing with my vehicle. I brought it in for an oil change to Firestone. After a while they asked me to come to the garage. The front wheels were about to fall off the vehicle. No joke! They were all wobbly and the inside of the tires were completely bald. Now I don’t pay for repairs as I have a company car. And when I went to said shank in Orland Park I told them to fix whatever was needed as well as the transmission. Those ass nuggets put me in danger as well as losing out on a ton of money in repair work. So these guys were great. They explained everything and told me that I really shouldn’t drive the car in this condition. They called the leasing company, but it was the Thursday night before Good Friday! Everyone went home and they couldn’t get an answer until the next Monday. I had both days off, so it was no problem. It turns out that my company wanted Goodyear tires and wouldn’t take any substitutions. They ordered the tires before the work order was approved, so they could start work on the car and get me back on the road. That was awesome, because they could have been left hanging if my company told me to take it somewhere else. They were in constant contact, letting me know what was going on and how long it was going to take. Never thought that a chain would be so responsive and helpful to their customers. Oh! That is what the old people were talking about. «Customer Service» I need to go to Orland and yank all those stars off the front of said shank’s building and bring them to Firestone!!!

Went there to get the rims taken off and stocks put back on the car… They where fast they did not try to over charge. The place is very nice inside and comfortable waiting area its brand new so I wouldn’t expect otherwise. Seems like a nice courteous staff there. I would deff try this place over the goodyear down the block.