Culligan Water

Culligan is a great company– BUT the person in control of this region is a Rude, Unprofessional Creep who has his employees make promises that his equipment can not handle. Brand new fixtures RUINED– water in our house never run without their equipment and every faucet, tub, sink, washer, dishwasher and many items of clothing are ruined! Excuses after excuses– they forget to do this– they will try that. Spoke with the Operation Manager at Culligan’s Corporation and even though there is another Culligan Distributor close to our home we can not use them– because this jerk owns this region. If you get Mokena Culligan as your region look to find a different company. I look forward to moving one day out of this area so that I can get Culligan without this owner! We are NOT the only people complaining! I got a apology from the Corporation– and have plenty of proof that this owner is a liar– and doesn’t hire trained people to do their jobs– which we paid good money for! Stay away from this Franchise!

Think of the absolute worst business you know. One that is incompetent, disorganized and unreliable. Now imagine them on their worst day.
Hold that thought.
You are still not imagining a business that is as poorly run as Culligan Water in Mokena. They are affable enough but have no follow through, don’t do what they say they will and have faulty equipment.
We got a new system from another company installed two weeks ago and had Culligan come and get their softener and return our key to us.
Good riddance.
How does this mess stay in business?

Writing this review makes me feel like a complete schmuck. Who stays with a company that is so poorly run with such miserable customer service? Me, I did.
I signed up with them in 1996 and I rented my softener and water dispenser. I was new to town and just wanted one less thing to think about. I wasn’t used to having hard water and I gave them my key and arranged for the water and salt to be delivered. They were also in charge of checking that the water softener was working.
Never once in the nearly 18 years since then did those directions change. The location of where they were to put it or what they were to do stayed the same. Yet, various times during those years, they failed miserably. Water and salt were not delivered. Softener was not working. I would call and rant and rave and eventually it would get resolved.
I should have left years ago and the fact that I put up with such incompetence is shame on me. I get why they weren’t motivated to actually do their job as I kept paying month after month, calling to complain every so often.
But I reached my tipping point when the new furnace was threatened by the new humidifying system not working due to the water quality. Although we were paying for salt and the machine was whirling around at night, our water was not actually softened. Nicor discovered this when they couldn’t understand how the pads on the humidifier were so gunked up. They tested the water, something Culligan had failed to do for over 18 months. We had hard water even though I was paying 20.00 a month for water softener rental and about the same for 2 to 3 bags of salt. Sweet.
During this same time our water and salt were dumped at our front door even though they had the key and were supposed to enter from the back and maintain the softener. This happened two months in a row.
When we called to say the softener wasn’t working they came out twice, not on the day they said they would but on other days. They basically said, yeah, that’s not working and left.
We went to Home Depot and arranged for reverse osmosis and a brand new very efficient system with a 10 year guarantee. We got zero percent financing and the system will have paid for itself in five years. It’s been in for two weeks and our dishes look great, the water tastes fabulous and we don’t have all the drama with Culligan.
If you are needing a water softener that doesn’t work, water that arrives in random locations at random times and non existent customer service, this is your dream business!
Otherwise I suggest you check out the many other options available. I promise you they could not be worse, it’s impossible.
And our new system is just great.

We had one of the best drivers until recently. Now, no one ever rings the doorbell, they leave the salt outside and run away, their horrible truck leaked oil all over my drive-​way and the so-​called manager NEVER returns phone calls.
The rude lady who picks up the phone always claims there were no notes on my account. The notes were there for five years. Now they disappeared? Stay away!!!
Everyone who I know that uses this location is having the same issue. One at a time, we are all leaving.

Hey Culligan Man!
My route driver, Mike, is very polite, patient, clean and a professional guy. He calls ahead of time to assure I’m home and informs me of any delivery timing issues. Now that is customer service! Culligan definitely takes care of their customers and I am really glad I chose Culligan. I highly recommend them if you need filtered water!
Meghan
Mokena, IL

I am aware that this will shock precisely no one, but Culligan, of course, did not permanently fix their delivery problems. In fact, they regressed.
The entire business is being held captive by incompetent, passive aggressive drivers who refuse to maintain an acceptable level of professionalism. Our stop continues to be missed, the water and salt are left on our porch instead of being taken in to our home, the empty bottles are left behind because I can only assume it is too difficult to carry them back to the truck, and our basement lights are left on. Really? I’m paying for this?
Their delivery system is by far the worst on the planet. When I have called to inquire about missed deliveries I have been told all sorts of nonsense about notes in the system showing that we requested no more deliveries. Not true. Also if notes can be put in the system, why can’t they be of value? For instance, why not write down where the water should go? P. S. it is in our mudroom not the foyer which the driver seems to think is a natural storage spot. Who am I kidding he leaves it there because it is one step inside the door.
I have given Culligan multiple opportunities to right the ship, and unfortunately they are incapable. I finally fired them today. What a relief! I am leaving everything on the porch and requested my key back. There is only so much aggravation I can take and I am beyond my limit. I am sick of paying for delivery that is never done correctly. Since my husband was already having to schlep water around the house, it will be just as easy to get water from Home Depot or Alsip Nursery. The added perk is that I won’t have to call Culligan to continuously explain why they suck. What will I do with all of that extra time?

I am writing to relay my anger, and dissatisfaction with Culligan, Mokena, IL. At this time, February 9, 2010, 1pm, I am without the ability to use hot water services in my home. I phoned the office this morning to inform them that after their installer installed my Culligan/​Mokena purchased water softener, I have had both weak hot water pressure as well as no hot water with the valve/​faucet in the full ‘on’ position. That phone call took place at 8am this morning. Now, 5 hours later, I have yet to receive a return call, visit, or offer from their company to correct the problem that began only after the install yesterday at 10 am. I’d be inclined to be somewhat patient if it weren’t for the fact that beyond the improper install yesterday, and the failure to return my call this morning, if it weren’t for the fact that yesterday’s appointment date and install are examples of their poor customer service onto itself. To be specific, I phoned Culligan Mokena for an appointment to estimate the install of my previous purchased water softener from my former home– only used 3 years, to my new home where it has never been installed. On that day, January 4^th, I accepted an install day for the last Wednesday in January– January 25^th as listed on the order form for the amount of $ 240 with install to hot water only, 3 bags of salt included. That appt time came and went without a call. The noon that day, I phoned their office to ask what had happened. I was given an excuse: there was a flu bug going around the office and they were low on workers. No explanation as to why no one called to inform me was given. The appointment was then rescheduled to the following week. Again, they no showed for the Wednesday Feb 1^st appt. This time less patient, or naïve, I phoned the company. This time the excuse was «They ladies scheduled it for the wrong date– this time I’ll do it myself.» Funny thing– neither time did an advance call go out, not even for an erroneous date, thus it is of course highly unlikely that this too is true. The following Wednesday, Feb 8 (our 3 install appt, and 4 overall scheduled meet), brings us to my current situation. They finally send a tech at 10am this day, but just short of 20 hours after his departure and (mis)installation, I only have cold water flowing freely from my water faucets for greater than 10 – 15 seconds at full force. I will be posting a video of this new performance for Unilocal and other online service reviewer sites for documentation of this fact. There is extremely weak flow from any bathroom sink, even as we turn the valve to full on the hot water valve. That weak trickle eventually shuts down in under 60 seconds all together. Also, just seconds after using the sink, any attempt at a hot shower is met initially with cold water, and when the valve is turned to hot only, the flow diminishes over 20 seconds to none whatsoever. Finally, no shower or sinks can be used simultaneously if any are on hot to warm water. The only contact made with the company this morning was with a receptionist who advised to rotate the bypass valve to the right, an effort which made impact whatsoever. Did I mention they charged $ 240 for this install? Highway robbery, poor customer service, and arrogantly careless service at its best. Disregard and disrespect good clients willing to support your business. Now THIS is how a company loses loyal clients and does their share to contribute to a weak economy! Kudos Culligan-​Mokena, on a job not done correctly in the least. Poor quality, AND customer service at it’s best. I won’t ask for anything more.
Disliked: Customer Service was non existant. Only thing worst was the quality of their work. I’m waiting for a different company to come out and correct their mistake.
Click the link below for a video visual of their fancy work:
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