Creative Carpet & Flooring

The best place to buy and have carpet installed in the south/​southwest suburbs of Chicago. I shopped numerous locations online and in the brick and mortar stores. After dismissing all of the usuals (HomeDepot, Lowes, Menards) because they’re basically middle men selling below average carpet for an above average price, I discovered Creative Carpet online. The reviews were good so I gave them a try. I’ve got to say they met or exceeded my expectations in every way. I had carpet installed, but they carry wood, laminate, all types of tile and anything else you can imagine to install on your floor. The sales staff is very relaxed and non-​pushy, taking the time to explain all of the nuances of each carpet type: the pile, backing, warranty, spill/​stain resistance and the like. I had a tiny bit of sticker shock when I looked at the prices, but that quickly left when it was explained that the price was all inclusive — all in home professional estimating and measuring, removal and haul away of your old carpet and pad and delivery and install of the new plus moving of any furniture in the rooms where it’s installed. I picked a date and time (morning or afternoon) for install and was called the day before to remind me and was emailed a reminder also. The crew got here about 9 AM and were gone a little past noon. The only thing different by then was that I had new carpeting that looks great, was installed correctly and all of the mess was cleaned up and gone. It’s hard to beat products and service like that — I’ll definitely call Creative for carpeting in the future.

Great job all around. Sales staff was helpful and knowledgeable about their products. Install team was clean and professional, and even fixed a few small things with carpeting that wasn’t being replaced.

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Creative Carpeting was recommended by a neighbor. Mark was very helpful explaining the different kinds of carpeting that would suit our needs.
The customer service was beyond my expectations… the phone calls, installation, and follow-​up.
Now the installers were so careful about bringing in the carpet and pad, called on their way over and came on time. They also cleaned up after themselves.
This kind of customer service is hard to find in this day and age… THANK YOU !!!

Creative always exceeds my expectations. The floors are awesome, the installation perfect and always a pleasure to work with. Mark just completed installation in our entire home, each room more special than the other. Mark and his crew always takes a house and makes it a home
Thank you

Our home was for sale and we wanted to freshen up a couple of bedrooms with walk-​in closets. Chris and Steve helped us match existing home carpet and in an appropriate price range. We were concerned about installers, based on past negative experience with other companies. Their installers, while not employees, have a long-​standing work relationship with the company. Edgar and John were outstanding! Total professionals, and very respectful both of the customers and the property. They were extremely helpful, did a great cleanup and smart! We loved the «ducks in a row» document from Chris, which explains preparation and clearly sets expectations. I would not hesitate to do business with them in the future, and highly recommend Creative Carpet & Flooring for their integrity, knowledge and customer service.

I would recommend them highly. The sales team was great to work with and very knowledgeable. The installers were polite and clean and did a great job. I was impressed.

Great experience from start to finish. Creative Carpets should be the role model for all businesses. Great customer service. If you have a question, they’re there. Prices are competitive. Installers did a great job and showed up when they said they would. That by itself is rare these days. Will not waste my time looking around anywhere else. They will now be my go to place whenever I need flooring. Very, very happy.

We had Creative Carpet and Flooring install oak flooring in our living room and dining room. They did a wonderful job from start to finish. The whole process started when my wife and I walked in to CCF and were greeted warmly by Chris. We picked out a couple of samples and took them home to match the wood flooring that already existed in the house. We picked out the one we wanted. CCF sent someone out to measure. My wife and I went back to CCF and finalized our selection of hardwood and paid. About a week later 20 packages of butterscotch oak hardwood arrived at the house. (The wood needs to acclimate to the humidity in our house). Four days later the our flooring was being installed by Adam and his brother. They both did a great job and were done in 2 days.
Its the little things that Creative Carpet and Flooring did that made me happy.
1. Adam felt some of our sub flooring was loose. He installed screws to tighten it up.
2. Adam and his brother (whose name escapes me right now) were very careful moving my furniture and breakables.
3. Adam folded all the boxes up and left them nicely tucked in behind our garbage cans so they would not fly away.
4. CCF took out the old carpet and wrapped it in duct tape to it would be easy for me to pitch it to the curb on garbage day.
5. Chris called me before each step and told me what would happen and how long it would take. He was correct on everything.
This was one of the best experiences we have had from start to finish. Our living room and dining room has gone from being a boring room to one of the focal points of our house.

It is such a relief to know of a place that will deliver excellent service, fine products, and top notch installation every time. This is our 5^th time using Creative Carpet and Flooring and we wouldn’t go anywhere else. The entire process from start to finish is
stress free. They have installed carpet and wood flooring in our home as well as in our son’s condo. We feel comfortable and confident choosing Creative Carpet.

Julie spent A LOT of time helping me with carpet and I had just the right one, but ended up finding out my carpet just needed the right cleaning to look like new. Believe me, if you want someone who knows about carpet, this young woman knows everything about carpet and she will not try to sell you something that is not what you are looking for. She is very impressive.
Carpet Cleaning — these guys did a fabulous job. Way better than the Chem Dry experience I had a couple of years ago which made my carpet hard and even changed the tone of the color so that my stairs no longer matched the rest of the room. I had my master bedroom done by Creative’s cleaning and the carpet looks like new and was ready to walk on in an hour. If you have not been in this store they are amazing. Go see Julie. She knows everything there is to know about carpets. She is amazing!