Westurf Nursery

My better half went here to have his chainsaw repaired. After picking it up he proceeded to use it when immediately the CHAIN FLEW OFF, due to a bolt not being tightened. REALLY??? To me, this is extremely careless… My better half could have been seriously injured, or killed. By the way, he is a farmer and has used chainsaws all his life. He took it back and told them. They didn’t seem too worried or concerned. REALLY??? They replaced the bolt. Hopefully being more conscientious than before. He is looking for a new place to take his chainsaw, needless to say…

My fiancé and I wanted to see about renting out a variety of trees and arrangements of plants and flowers for our wedding reception which would be in a barn setting. At first the service seemed impressive from what we experienced at other nurserys. The employee was friendly and experienced. She walked us around taking notes and given suggestions for about 40 min. We left thrilled and excited. Then we got no call for the quote, we followed up and was given the run around on the phone for 20 min. Then told the owner and manager would call us because the could find no record and could not give us another quote for some time. We where willing to spend a lot for the delivery and arrangement however they dropped the ball and I would never recommend them. It cause some time wasted and stress, I would suggest going to different nursery.

They cater to old people. Simple as that. If you walk in and you are younger than 50, you will be ignored. The employees just don’t seem happy, or happy to help. I go here alot because I work for a landscape contractor. I’ve gone there maybe 100 times. One time i went on a weekend off the clock, for personal needs, and they mis-​priced a bottle of weed killer with their price gun, 8.95 vs 12.95. Well after they rang it up and it came out to 12.95, I said «why would it ring up at one price, when the sticker says another?». He didn’t hesitate to tell me that «oh we just gave it the wrong price»
Wow.
Didn’t apologize?
Didn’t offer to sell it to me on their mistake price?
Makes me check the price twice now. Their sod prices and delivery is good. As well as their gravel. I been going for like 10 years now and they still treat me like a brand new customer every time. They never say «hey Rick it’s you again!» Or cut me a break or anything. It feels like the only green they are interested in is money.

I would give zero stars if it were possible.
My husband and I were redoing our back yard and went to westurf nursey because they sell sod for a good price. The cashier was very nice and sounded like she knew what she was doing. We paid $ 60 for sod to be delivered on our dive way at 1:00 the following day. So on the following day it’s 1:00 and we wait until 2:00 and no sod. So we call the nursery and ask what’s taking so long. The lady on the phone said it should be there any minute. So we wait another hour and still no sod. So I call and then the lady says there was a problem with the truck and they were going to load another truck up and send it right away. We wait another hour and no one is at our house. We call again and the lady says oh they just left do you still want it? We said yes and then finally at 5:00 they show up! Four hours late and only 2 hours left of daylight to lay the sod. We start laying the sod and as we lay it we count the rolls of sod. We paid for 73 rolls. There were only 63 rolls there! It was too late to call and tell them they shorted us because they had already closed. I call the next morning right away and the manager talked to me as if there were no way they could have shorted us. And then said I’d have to go pick it up if I wanted it. Which was absurd because my husband and I both work until 5 so we couldn’t get it and we had paid $ 60 for delivery. And they certainly did NOT deliver. Worst experience ever!!!

When I purchased some fruit trees from this nursery they were very helpful but after some of the trees started dying I was told too bad. They refused to help me and would not give me any advice. The man I spoke with was rude and management apologized but also offered no assistance. Buy at your own risk. They don’t care.

Very, very nice people with whom I’ve been trading with for more than two decades (since Zaiger’s sold out to Westurf).
Their selection is still small as we’ve only just started the warm weather, but I think they’d better start ordering their annuals now. The staff promises that it will get cold and rain yet: we’ll see…

Purchase anything there at your own risk.
After many years of making my nursery needs there I had my first problem.
After purchasing a tree there, within three days the tree was looking very sick. I took a photo and showed a couple of employees there and they said to nurse it along for at least four weeks to see if it was in shock and most likely it would recover. Five weeks the tree was dead and I was told I couldn’t return the tree because I didn’t have the soil amendment on the same receipt as the tree. I did purchase the amendment but not on the same receipt. After three more visits I convinced the manager that the requirement is ridiculous. Finally on the fifth visit I found someone to replace the tree. THANK YOU!
How any company in this day and age with social media being what it is would argue and stand their ground for a $ 36.95 purchase in it’s self ridiculous. And since I easily spend $ 1000 there each spring, throw the customer a bone. I didn’t want any money back just the replacement of the tree. To me that doesn’t sound unreasonable.
I’m please to say the management there came to their senses and replaced the tree, but five visits to solve a simple customer service issue doesn’t give the customer a warm and fuzzy feeling about this business. I found the women working the cashier and some of their help concerned and understanding but the two men managers I’d avoid if you need any help. If you’re a plant novice don’t shop there since friendliness and service isn’t their best attribute. They have a great selection of plants but terrible customer service.
You’d never have this problem at Home Depot, just saying.

Great selection of plants with some of the worst costumer service that I’ve ever experienced. Not a smile nor a pleasant word from any employee that I encountered over three visits to the site. No smiles and no one wanting to offer help. They are apparently great with plants but lack even minimal people skills. Bummer of a place.

3 phone calls were placed to this business for a large decorative pot I had ordered. The day I had placed the order, I requested an item number so that when they did receive the shipment, I could have an employee easily locate the item for me via a phone call. 1^st phone call, I was told they had just received a shipment of a variety of items, and I would get a return phone call once they located what I was inquiring about.
2^nd phone call I placed, the employee looked it up on the computer, said that there was one showing in the inventory, but also stated that number may not be true.
Then the employee went to further say that it would require her to walk outside to get a visual/​physical count to see if the item number I gave her was really on the premises. So I said back to employee «You mean to tell me that although the inventory on your computer shows 1, what the computer is telling you may really be inaccurate, so you have no way of checking to see if that item was really on your premises but to physically check on it?» (trying to hint to her to go outside and look!) and the employee answered «That is what I’m saying.» So I sarcastically said, «Thank you for your help.»
My point is basically, the employee made it seem like it was physically impossible to walk or get to the area to get a visual on the item I was wanting to purchase. So instead of the employee wanting to keep a customer returning, the employee was TOO LAZY to walk outside to check on that one item or INCAPABLE of ASKING another employee to do the leg work.
This is yet another business with poor comprehension of what providing customer service is all about. Good-​bye Westurf Nursery!