US Post Office

This place is an absolute disaster when it comes to losing packages, and customer service .
I have my own t shirt business and live right down the street from them. At least once a week I have one package that goes missing or tracking never updates which causes me to lose money and customers ! And don’t even try to call them for any thing, for as long as they make you wait at the customer service door, at least you will eventually get to speak with someone. I’ve called them for two hours straight non stop and I just kept getting someone picking up and then immediately hanging up ! Horrible horribly service ! Will have to find a different route to go when it comes to shipping my packages.

I have purchased Items online to be delivered to our business office and the postal carrier couldn’t figure out where our building is and or the main enter entrance was when it was marked with arrows pointing in the right direction. Instead she marked it undeliverable and sent it back to the sender. Now I have to go down and demand answers on why she didn’t do her job and why I have to wait now for over a month because she couldn’t read or perhaps understand the English language.

Ok so I came here probably 2 weeks ago after calling in first. I spoke to a man who gave me horrible attitude. I was asking to inquire about a package that had been posted as delivered but was not at my door nor at the office. The guy informs me what I already know that’s the status says delivered. I tell him yes I can see that too but I don’t have the package. So he asked was it Amazon they tell us to just leave it. I say no it was a private company. Here’s what ensued for 5 min
Him: you sure
Me: yes positive.
Him: oh ok well file a claim I don’t know what to tell you then
Me: and how do to do that? I thought when you weren’t home usps was supposed to leave a note on the door?
Him: maybe you should’ve been home and not on vacation
Me: I wasn’t on vacation I was working. (No attitude by the way)
Him: go on the website and file a claim. Like I said I can’t do anything about it. Next time you know better
Me: can I do this in person?
Him: no online only.
Me: are you sure I can’t come down there and do it in person?
Him: (sighs deeply like I’m bothering him) NO. Online only. Okay?!?
Me: well thanks have a great day (of course through clenched teeth at the point).
Ok so I hang up and am almost in tears I’m so pissed. I take the time to drive the 10 minutes to the post office just to lodge a complaint.
A lady helped me and I told her the issue with the guy on the phone she smiles and says she has an idea about who it could be and directs me to a manager AFTER helping me look up the info for my missing package. Bravo lady thanks!
Anyway I see a manager go through the same Convo and he leaves to do some investigating. Literally checking All the packages they have to be sure that mine was not there. Now while I’m waiting people are coming and going and I’m ringing the bell to bring someone to the door for them. One couple (super sweet btw) was there while the manager was asking me about the package. They didn’t seem to think he was very nice to which I told them he was much nicer than the guy i spoke to on the phone. And layed out the whole story for them. Lo and behold someone comes to the window to help them and surprised surprise I hear that familiar voice from the phone. They hand this guy a pink silk for mail pick up (they were just getting back in the country) and he says oh great you put your mail on hold. I had someone call in earlier crying wah wah my package was lost wah wah it’s not here blah blah blah (he’s literally talking like this and making the sounds yall) so the lady says you know she’s right here the person you’re talking about?
To which I chime in yeah you’re talking about me I was the person On the phone. He shuts up so fast and starts to chuckle «hehe well are you getting help»
Me: yeah much more than I got from you
Him: hehehehehe
Me: hahahah a yeah I’m not laughing you’re so ignorant.
Him: hehehehehe
Me: (moves away from the window) you really don’t deserve to have a job you know that right?
Me: (to the lady) I’m just really glad my grandparents raised me the right way.
She nods in agreement.
The entire time this lady and her husband are looking at him in disbelief like are you seriously gonna talk shit about her and then laugh and try to cover it up but still be an asshole. She’s giving me this look like I’d understand if you punched him. Ok so they get their stuff and wish me the best tell me to complain and leave. There’s also this older guy maybe mid to late 30s who’s like a silent knight in all this he was definitely ex military he’s looking like he’s gonna sock the guy in the mouth and giving me this I got you battle look like just keep calm just keep calm. The kicker is this guy the ignorant worker was old enough to be my grandad. Definitely older than 50 (which is older than my daddy) he had no class no manners no people skills. Like dude this is your job you’re customer service wth.
So of course I go back to the lady who helped me first and i asked her for his name and tell her what just transpired. She’s in disbelief and is like I knew it had to be him ok so the manager comes out while we’re talking and he fills me in and then she says hey tell him what happened with the guy so you can file a complaint. I tell him and he has this look like shit again seriously. So I get his name and I file a complaint via the hotline. I hope he loses his job… and packages for the foreseeable future.

Always so rude here and not the least bit helpful. Spoke to two people yesterday who acted so put out to be at work. I recently moved, and I requested my mail to be held at this location, and they had not even one piece of my mail. I am still unsure about where it all is. I arrived ten minutes before closing, but that is not a good reason to be treated like dirt.
I stood in the long line, and when I arrived at a window and greeted the older, white haired woman I said I needed to pick up my mail, she replied, «You didn’t wait in my line just to get your mail, did you?» I told her I had, and she snapped at me that you are supposed to pick up your mail at a specific door out near the P.O. Boxes. Well, how was I supposed to know? I got over to that door, and the man there was even more rude than the old lady behind the counter. I said hello, and explained that I needed to pick up my mail and was met with a blank stare. I said my name, because I wasn’t sure why the blank stare. I was then met with a shrug and raised brows. I stared back. The man finally spoke, asking if this was a vacation hold, and I was a little bit confused because I am not actually the one who placed my household’s mail on hold, my husband did. I told him I think so. He then asked me for my address, and I explained I had just recently moved. I gave him the old address, and without saying one word, he closed the door in my face. When he returned a few seconds later, he was still rude, said he has nothing for that address, that it might be at the new address and there was nothing he could do, to call tomorrow morning and ask the carrier.

Out of all of the post offices, this is where I prefer to go. The postal workers in the lobby have always been pleasant and helpful. One of them went out of their way to cheer a little girl up by giving her a sticker, which immediately ceased the crying and helped the mom out a great deal. I hear a whole lot of people complain about lines at the post office, especially during the holidays, but I expect that… because it IS the holidays. There are times that they could use more lobby clerks, and sometimes the ringing bell for assistance by the blue door goes unanswered for quite a while, but overall the transactions here are smooth.

More missing packages!
A Priority Mail package was shown to arrive today at this Post Office — but the package was not in my mail box this evening at 5:30 PM; nor was there any notification (or key) in my box to show that there was a package available for my pickup.
One more disappearing, valuable package. I can’t wait to hear the claim that we took it.

Great service. Smiling people. Closes at 5pm which gives me enough time to get there after work. Line moved fast. Toney is a cool lady.

This place is just like any other USPS. There is a handy do it yourself workstation. And plenty of counters to write information on and for me the line wasn’t bad at all. Overall A-​ok in my book. A little old but I’m not expecting a red carpet coming here.

Older Asian lady is always rude and condescending. Address wasn’t written correctly (not by me) so she went on a rant about how to write an address. Also my packages aren’t done correctly so she wouldn’t take it. Just use the machine in the front. No hassle.

Typically a little bit of a wait, but their new automated kiosk is great for cutting down the line.

It’s what you come to expect for the United States postal service
Terrible and slow service, expensive stamps and long lines
This particular list office is also designed to slow down traffic on a street it borders

Since they closed the New Deal built post office downtown, the volume had to go somewhere. Most weekdays this place will be overly crowded, so I head here on a Saturday just before closing. Sometimes that’s a good strategy, but I pretty much avoid this location & use the Empire post office instead.

I realized why USPS is closing left and right! Because they’re stupid.
I’ve been tracking my package… and at 10:26am it states (AND I QUOTE) «Notice Left (Business Closed).
No notice was left, and WE were open since 6am that morning till 5pm… there was over 10 employees and no one saw any post office driver nor the notice.
so later on the day I called this post office and LUCKILY the package made it back there, so I went there my self and picked up the package.
THANKS FOR NOTHING USPS!!!

Post offices are notorious for taking forever and this is no exception. Whenever I come here the line is SO long. Also there’s typically only 1 or 2 people working which doesn’t help :/

Absolutely horrible customer service! My handicapped husband had to jump thru hoops just to send off a CD. He had his package and the Asian lady says it needs to be tapped, you can buy tape for 4 $ or one of our packages so he goes to get one of their packages, the lady send him back to write the address well of course none of the 7 available pins work so he gets back into the line for the 3^rd time and asks the lady for a pen and she says there’s plenty at the counter and he tell her they don’t work and she acts like she doesn’t believe him and refused to give him a pen. So he is forced to buy the 4 $ tape to tape up his original package and the he asks her to verify the shipping address and she say NO USPS Doesn’t do that, hello it’s available online everytime lady! Horrible never deal with this horrible lady again!

Postlady Toney is a sweet lady. Very approachable and is just a sweetheart. Good job!