The UPS Store

I am a new business owner and the staff here is awesome. They always go out of their way to help me. Twee and Ryan are definitely two of the best customer service people I have ever met. I will be a loyal customer for many years thanks to them.

These guys are very fast and great packers!
You don’t need to worry about a box or tape here!
They are happy to do it all for you! So nice!

The two employees that I always see is a little Asian lady and a young man who always greet me with smiles and a hello as I walk through the door.
I come to this UPS store because it is super easy to just drop things off without having to wait in line. The place is always clean and organized.
I come over here to drop off the majority of my packages related to my work.

I’m always so thankful for the helpful and friendly service at this UPS store. Again, today I went in with no box or packing material and they took care of it all for me :) they have never tried to over sell me on boxes and material which I really appreciate. Thank you ladies!

The only reason why I’m giving this one star is because I HAVE TO! I went to turn in something to at&t last week. AT&T just told me to bring it into the store and I didn’t have to pay for it. I bring all my stuff to the store in one box and the old lady with short hair says ok can I get your account number? Which I didn’t have so she says ok I’ll look it up for you and she has me write some stuff on a piece of paper for her. So then she is standing there at the computer for a while and then she says sorry it’s taking so long usually people have the account number and it goes by really quick. Which I thought was kind of rude. then when she’s done I take my receipt and walk away and she says dont forget your box. And I walk back to get the box and then she has the little piece of paper with my address and she tosses it at me and says oh yea you can take that too. First of all WHY THE HECK DO I WANT A PIECE OF GARBAGE??? I’m sure there are TRASH CANS RIGHT WHERE YOU ARE STANDING! Second of all she just TOSSED IT AT ME! I’m sorry if it makes it inconvenient for you to look up my account number and I’m sorry that you hate your job and so miserable. Everyone but this lady seemed happy and in a good mood. Then today I went to return something and she was super rude again to me. I am seriously NEVER GOING TO THIS PLACE EVER AGAIN! it’s down the street from my house but I’d rather take the drive then to be treated like crap every time I walk in. Because people are too lazy to do thier job and don’t like doing it

friendly smiling person that seemed like the owner. efficient service.

Let me begin my review by noting that I frequently find myself in UPS stores up and down the state of California. I typically do not use printing services as I own a computer and printer. I do however frequently send packages of very great importance from the UPS Store on McHenry Avenue. To be quite honest, I often hold shipments meant for the Sacramento/​Redding/​Stockton/​SF and/​or Santa Rosa UPS stores to have an excuse to patronize our local venue. I do this because of the customer service I receive at this specific location.
Let me add that my shipping preferences have been committed to the memory of the staff.
I often chat with the employees and am often asked to hold on to allow the employees to assist other customers.
I have never witnessed any rude or unscrupulous behavior.
I feel part of the UPS family when I visit.
I am greeted by my first name and I can’t remember a time I was not asked about my day or my Family.
When a visit to the UPS store is in order I visit store #6043.
On a side note I believe the UPS store is a franchise… thus they do not control their prices. If you want a tree to bark at call the corporation that owns the franchise.

I’m extremely unhappy with UPS printing services. $ 10.74 to print 6 pages black and white from a flash drive? This is ridiculous, UPS needs to reconsider their printing prices. Will not be using their services ever again.

Worst UPS store I’ve been to. I went into this location to get information before I brought the product down and shipped it. They told what I needed. I returned 2 days later only to find I was given wrong information by the same employee to helped me the 2 days previous.
Then after telling me the correct information the employee abruptly accused me of being confused and not knowing what I was doing. I very rarely write negative reviews. But this employee not only accused me of being wrong and disrespected the customer.
Overall after this entire negative situation I would not recommend this location. If you do head into this store try to come in with simple tasks and be aware they will try to get every cent.

The customer service here is awesome! They are very knowledgeable. In regards to other reviews stating their prices are high, I feel their prices are in line with all other UPS stores. All UPS stores charge the same prices. It’s the price you pay for quality services. I have had too many mishaps with FedEx and USPS so I am willing to pay for quality.

The young lady behind working behind the desk was helpful in helping me ship my package! She was really helpful with the shipping rates and extremely courteous! I ship a lot of packages to the east coast, and so far this UPS store/​center helped me out the best! I high recommend this UPS if you have package to ship out and you want to be treated fairly on prices and customers service! This place was the friendliest so far out of all the places I have ever shipped anything!

I have only had good experiences with this place. The staff is friendly and professional. I recommend this UPS Store and will continue to use them in the future.

They always nickel and dime you for everything. I somehow ended up paying $ 15.50 for a little box and some bubble wrap that I didn’t ask for. The time before that, the lady insisted that I buy an $ 8 box to put my existing box in.
The one on Orangeberg is much better!

Love the ladies that work there! :)

Service is always awesome! The ladies there are always on top of it, and ready to help. The items I send to my cousins in Montana and Colorado are always sent within 5 days! Fast (: Will I go back? Yeah!

I don’t normally utilize their services other than dropping off a package. This time around I was… dropping off a package! The clerk was nice and the process was quick.
Not too keen on their location being clear across town and in Clusterf**k Plaza (aka Walmart Shopping Center) but I can’t fault them for that. Here’s hoping for a closer location in the future!

I come to this place a lot when I need to ship items with UPS. This store is the best when it comes to customer service. They really go out of the way to help you with your package and make sure it is packed safely.
I definitely recommend you bring in your own box, because they do have supplies but are a bit on the higher end. Check them out for your next UPS shipment.