Performance Electrical Co

I HATE THIS COMPANY!!! They are rude, they lie and they get away with it through AMERICAN HOME SHIELD (ANOTHER HORRIBLE COMPANY!!!). I’ve had an open work order for the past 3 weeks. Kitchen & laundry room electrical goes in & out. He came out on ⁴⁄₁₁ and said he needed to order a part. On 4/​18, I still hadn’t received a phone call from him so i called. He said he’s STILL waiting for the part. Ok, whatever. On ⁴⁄₂₀ he called to make an appointment on ⁴⁄₂₇ because the part was in. He ALSO told me to call PG&E before he got there to shut off power & «pull the breaker box» so we did. On ⁴⁄₂₇ he never showed up. I called him, NO answer. I then called AHS (they suck) and they got a hold of Bob. He said he never made an appointment & hasn’t even received the part!!! UGH! I’m heated at this point. I asked AHS to switch vendors because this is ridiculous. They told me they couldn’t because the work order was open. I explained how Bob’s a liar and I’ve had problems with him on other properites. Do you think they care? NO! I explained how the power has been out and how electrical cords have been running from the living room to the kitchen just so the fridge can stay on. They said «I’ll make a report about the vendor» YA RIGHT! I cancelled the work order and found someone else to fix it in less than 4 hours. Bob’s an asshole & a liar. TERRIBLE CUSTOMER SERVICE.

They’re a bunch of scammers! Don’t do any business with them. They don’t return calls. They don’t show up to do the work. They will however bill the warranty company and also collect their $ 75 call fee for showing up. I am DONE with them. My reviews from a month ago has been deleted somehow. but I will be sharing my experience with this company via social media and all other avenues to ensure that people are aware of them.
THIS WAS MY REVIEW FROM ⁴⁄₂₂
This place has the worst customer service ever. I would never do business w them. They were sent out to me to handle a home warranty repair and I’ve been calling them to get status for 2 weeks now. No one bothers to answer the phone or call back. Finally got a hold of someone by the name of Jeff. He was a total douche and unprofessional. I told him I had called numerous times and left messages and no one called back. His response was «yea yea well what do you need?» I called the warranty company and notified them of the situation. I will also file a formal complaint with bbb. As far as Jeff, I’m not sure what his problem is or what his role is. He is just bitter. I think he’s just a scheduler/​call taker but he needs some customer service skills

I dont know where to begin. This company has been the worst experience I have ever had.
To begin with, My water heater was leaking and I turned off the valve myself just be on the safer side and asked AHS to send someone. The sent someone from this company and he suggested that I should keep the valve open and that he has checked and everything is fine. At 2:00 AM in the night we realized My heater leaked and there was flood in my garage, my basement as well as the adjacent townhouse. I had to call the flood insurance guys and remove my whole flooring etc etc. And now when I contact this company :
1) They shut me out as if they dont care and give a damn to whats happened in my house. I wasnt even asking for money but this guy at the front desk gives me this attitude «Talk to my supervisor» who apparently didnt call back that day
2) The next day when I called, I am told the water heater replacement would be done on Wed between 11 to 2. I had a Doc Appt and I told him that, to this he said Well if water heater is not important to you then we will do it following week. After me missing office on Monday, dealing with all the insurance stuff. Paying 2000 $ for my insurance deductible for something that was their mistake they had the guts to tell me this.
3) On top of all this every time i called they treated like it was I am a customer they dont care and that I was bothering them by calling. So much so for the customer service.
I am so furious and I feel so cheated that it feels you cant trust anyone now a days.
I wish they would understand that owning up to your mistake makes you a bigger person.
My advice please refrain from using them and save yourself trouble.
I have also requested AHS to remove them for further services at least to my house

This is by far the The most unprofessional company I have ever dealt with in all my years. They charged me for a service and did not complete it, their unprofessionalism exceeds anything I’ve ever encountered. They tell you to call and schedule appointment but the mailbox is Full. The service people are almost scary to the point I told The warranty company I don’t want them back in my home. I would not use these people for anything at all.
I cannot believe they are in business. This is Better Business Bureau stuff. I mean they are awful!!!
And they are LIARS. The worst!

I felt compelled to write this review both by the service I received as well as noticing all of the negative comments about this company.
Our background story was that we have a European shower which was not working correctly we had two other companies sent by the home warranty service. The first company flaked out on us, came, collected their $ 125 copay and then after several weeks never got back to us. The second company, to their credit, came, also collected their co-​pay and proceeded to tell us that it was not in their expertise to repair this style plumbing, I do appreciate their honesty.
The third plumber was Performance Electrical Company which the home warranty people sent to us, at first it took them a while to get back to us which made me a little worried so I started to check them out on Unilocal and several other services. I was very amazed to see all of the negative comments listed especially on Unilocal.I became very worried and contacted the warranty company who assured us that these people were experts in the style of plumbing that we had. To make a long story short when the gentleman showed up to our house, he not only fix the plumbing but did it in a cheerful and professional manner, I was extremely impressed at how well he worked and how fast he did the job, it was late on a rainy night and he stayed very late to make sure the job was completed correctly, I have to tell you that I have no negative comments to say about this company and would recommend them highly from my experience.

These guys are a fraud! They were sent to our home by our home warranty company, American home shield (another worst company)
Performance said our water heater needed a part so they will be back with it. Till today, which is over a month ago, they are not even reachable! Zero customer service !
Total fraud!

This company is truly unbelievable. I don’t know how they stay in business. Their talent at shamelessly lying has no equal. Because my home warranty contracts plumbing repairs through them exclusively, I had no choice. If you do, do yourself a tremendous favor and take the advice of every legitimate review here on Unilocal and call anyone else. You will spare yourself endless grief.

Worst plumbing company I’ve ever dealt with. They were the assigned company from my home warranty company when calling in a repair claim for our shower. I called this repair in, in October 2014. They came once to assess and/​or fix the issue. When realizing they didn’t have the right parts, they scheduled to come out a 2^nd time with the parts needed. It is now December and they haven’t been back with the right parts. I’ve had to reschedule 3 – 4 times with them. 2 times the technician called in sick so they didn’t have anyone to replace him. Another time the date got mixed up because we’ve had to reschedule so many times. Bottom line, their customer service sucks. They are scheduled today to finally fix the problem, and they realize the day of… they don’t have the right part! What company doesn’t check all of this well before the scheduled appointment. If I could give them no stars I would. I’ll never use this company or refer this company again. I heard they old do warranty work. If your home warranty company assigns you to this company, I’d say… NEXT CHOICE PLEASE!

OMG! LIARS, so I’m waiting for a week to hear from them regarding a water heater install. I finally call and there response was we left you a message last week. First, that was a lie, 2^nd you have the water heater and your company only makes 1 attempt in contacting me, SERIOUSLY! No apologies from them and the receptionist says we have an opening for next week. Appt day comes and goes and no show, no phone call from them. I call the next day and after being on hold for 15 mins, she says” Sorry, I have an opening for later this week.”. Are you kidding me! I ask for the manager and she apologizes and says there is nothing they can do. After complaining that they have no sense of urgency, and demanding quicker service, she says I’ll see what I can do and HANGS Up on me. Amazes me how these kind of people are in business.
THEY ARE LIARS, UNPROFESSIONAL AND GET BUTT HURT IF YOU COMPLAIN!
STAY AWAY!

This company has the worse service. They were sent by my insurance company to fix my water heater. It took 7 days for them to complete the job AFTER 2 appointment no shows. Here is my story.
They were quick to set up an appointment Wednesday to come check it out (i received this call on Tuesday). They guy was a little late, but gave me a heads up. He took one look at it and knew the problem. He said I had to order the part, and call them back to come install it. I thought it was their job to do this. It took GE a day to send me the part. I called them back. They said they would send someone out on Friday. I was okay with this. I understand being busy.
Friday rolls around and the time period passes. No one shows. I call the office and she apologizes, but there was a miscommunication in the office. They have to reschedule me for Saturday. She apologized and said he will be at the house between 830‑1000 am.
I get a call at 820 that he won’t be able to come. His work truck won’t start. He can’t get into the office. Then he says that his boss told him that it’s Stockton is too far (paraphrasing). I had to call on Monday to make ANOTHER appointment.
By this point I’m upset. My husband and I have a 7 month old that we had been taking to her grandparents so we can all take hot showers and bath.
I let them know on Monday (I was a little upset on the phone) what had transpired so far and he said there is no way it was goin to get it fixed today. He told me that the driver had gotten into an accident. I was extremely upset. No hot water for 6 days. You couldn’t get anyone else to take his place. No one to do the job your guy didn’t do when promised. I was pushed to noon to 1 on Tuesday.
Made a quick call to insurance. They came a little late but way before noon. The last guy out was nice gave us the second appointment. I think he was called in last minute to do the job. Never again will i use this company. I thought waiting for the part would take forever. Didnt think waiting for them to install it would be the worse part. Satisfaction is not a priority for them.

This is the worst company! They installed a part in my Water Heater, and BROKE a different part. I had to then order the part,
1. They lied to me saying that they did not break the part! It is glass, it was not broke in to. No technical level needed to see the glass was broken after they were done.
2. Sorry, live without hot water for the next 7 days, for that is the next time we will be in your area.
HATE THEM!!!

THE WORST!!! I agree with Patrick P. — I can’t believe this company. I just took ½ day off work and sat here, only to find out they weren’t even coming (and I would never have known if I didn’t call them at 4:00) — they didn’t get the part and didn’t bother telling me. And when I complained about the problem, the owner, Bob, YELLED AT ME! He lied and said he didn’t «really» make an appointment with me, which is thoroughly untrue (I take notes with this company because they frequently say one thing, do another), then said «oh, maybe I should have called you, but I forgot, I have other customers». I have been without hot water for a MONTH, and they act like they are doing me a favor by bothering with me. If it weren’t for the fact that my home warranty company is contracted with them, I would run the other way.
Save yourself a ton of grief — avoid this company like the plague. They are rude, disrespectful, don’t follow through, don’t want to cooperate with the customer (even though they claim they move heaven and earth for you), and when everything goes wrong, it’s never their fault (when it absolutely is). The owner continuously proclaims that he is doing you a favor by taking your business. He clearly needs to learn that he is in a service industry.
For the sake of all consumers out there, I hope this company is out of business — FAST.

I can’t believe this company! they came out to our condo in SF, due to my warranty. i Gave them 100 for deductible. They told us they need to replace our sprayer (I think they fix everything generally). Well said they had to order the part. I never got a response back stating when i would get the part. I keep calling and emailing but noting. but they are still finding the part… I still haven’t gotten my freaking sprayer fixed!!! They came out around April 25^th. are you SH! TTING ME!
it’s F@CKING JULY 14TH! 2014! I just found out they didn’t want to fix our sprayer because it costed too much. i’m sooooooooooooo freaking frustrated!
I HATE HATE HATE THIS COMPANY. they took my money and assed me out.
DO NOT USE THIS COMPANY AT ALL!!!

Had a great experience. Had an electrical problem that other companies couldn’t fix. Jeff came out and fixed my problem and gave me some helpful tips. Not sure what about the other review but can only say that I was home waiting for the electrician at my scheduled appointment window and didn’t have any problems.

These people were SO rude to me. I had an appointment with PG&E to ground an outlet. The appointment was between noon and 4. Generally when you have to wait for 4 hours they will call and say they are almost there. I had to go pick my daughter up from school and was only gone for 5 minutes, in which time I missed to electrician, who left his card. When I called his cell phone number he didn’t answer so I called the main office number on the card. When the person at the main office answered he was more rude than I could have ever imagined. He basically yelled at me and told me that «this is why we make appointments.» When I told him I would call pg&e and tell them he was being rude he hung up on me. I can’t believe he was so disrespectful. PG&E informed me that the businesses they work with have a three strike rule. Don’t be rude to another company’s customers if you want to stay in business with them. Duh.