MetroPCS

This was the worst phone customer service I’ve ever dealt with! Been a customer for 3 years nd am leaving as of today! Awful awful awful

Today I was helped in the metro PCS store by a young lady named Charlotte, who was very helpful. My brother has service thru metro and his phone was mysteriously shut off a few days ago… when I called metro to get some answers I got nowhere and I was very unhappy. I dreaded going into the store to deal with this… pleasantly tho all my questions where answered and we got to the bottom line of why the phone got turned off… Charlotte was such a help and patient with me and all my questions. I walked out with my brothers phone back on and a smile on my face. thank you Charlotte and Metro PCS.

Wow. I really wish I’d read these reviews before I ever started on my wild goose chase today. I’ve been trying for three days to get an unlocked iPhone activated to absolutely no avail. The girl in the Turlock store directed me to the Modesto corporate store– without telling me where it was or calling ahead. She even gave me the wrong store hours so by the time I got there, it was closed. That was great. She also rolled her eyes at me when I told her I didn’t want to drive to Modesto. And kept rushing me when I had to bring up iTunes on my personal computer in-​store in order to activate the phone myself.
After driving to no less than three stores, I still have an unactivated iPhone sitting in my purse and a sour taste in my mouth. As terrible as the rates can be, I think I’ll be headed back to AT&T now.

I saw an ad on MetroPCS’s website advertising a free phone that was only available in store was they were sold out online. I went in to this store to purchase the phone and was told that it was only available for free online. I went home and verified that this price was indeed available in store. I printed a screen shot of the web page and brought it back to the store. They refused to sell me the phone as advertised. I then pointed out to the associate and manager the 2 signs printed in english and the one in spanish advertising the same price point, and they still refused to honor what was advertised.

WORST customer service I’ve ever encountered, anywhere! I go in for a new phone a couple months ago. I knew I wanted a Nokia Lumia 521, and the girl at the register and the manager were trying to talk me out of it. They told me all of these terrible things about the phone, obviously trying to make me spend more money, and wouldn’t even stop when I told them that I had done my research and I knew what I wanted. I almost thought they wouldn’t sell me the thing!

I. was pleasantly surprised with the customer service. I. was helped immediately and was pleased to have a new phone ordered asap! Great staff. Thank you!

They did not have the common sense or knowledge to look into upgrading a phone on a family plan without changing all the lines! Lol! Ridiculous! Talked to 1−888−8metro8 and they were like we apologize for the Modesto location and their confusion. Got new phones with a reasonable plan!

If I could give zero stars I would. The «manager» Brian has the worst customer service skills I have ever seen in a «leader.» I lodged my complaint regarding a brand new phone I purchased three days ago concerning it continually freezing up and all he could repeat is the same mantra, «we can only factory reset it.» As I was qualifying that the phone continues to freeze up and I took it to the Turlock Metro PCS and he said he had never seen anything like it, Brian was busy helping other people in the building and not listening to my concerns. He gave me the impression he had already had enough of complaints or listening to concerns from customers and could care less about mine. I have been a customer for 8 years with Metro PCS and I have never had any customer service complaints until now. He was borderline rude, defintely abrasive, and would not listen to my concerns. He simply mindlessly repeated the same thing over and over, «I can only factory reset your phone» and «we have to be able to repeat the problem in the store before we can do anything.» Great, so I have to have this three day old phone that has frozen three times and they can’t do a thing about it. Rubbish! I think it would be better for Brian to get a job in a back office where talking and listening to people are not his primary job. I am considering stopping all five phones and going with another complany after this visit but the Metro PCS in Countryside Plaza in Turlock is so great, as are everywhere else I have ever been, except Plaza Parkway and Brian. We’ll see what happens.

This place has the worst, poor customer service I have ever seen! I’ve walked in here 2 times already and both times the employees talk to you like your some kind of idiot and look at you like your trash! They really need to take some customer service skills class. I was in line and one of the guys said «what do you want?» I was like WTF!!!
They think that because people want cheaper phone service their going to get cheaper customer service… I don’t think so. That goes for the customer service I got calling their 800# as well, just as bad. I regret cancelling my previous phone service with Verizon, I think I’m going back to them.
I’ve gone to other Metro PCS stores and complained to them how bad the service is there and they said that everybody that comes in complains about them!!!
And this is their Corporate store??? Damn!!! That says a lot about Metro PCS.
NOT GOOD…
ZERO Stars for me. 1 Star is to good for them.