Lumber Liquidators

Have bought floors for our new home and then some bamboo we put on the wall. Good experience both times. Happy with customer service and our product.

Great new location on Dale rd. Great service very helpful people would highly recommended them.

Excellent experience! Austin and Jim are the best! I just remodeled my kitchen and went in with my backsplash and counter samples and they helped me pick my flooring. I went with a tile plank. It had to be ordered so while I was waiting for it I decided to add more to my order to do an entry hall and it had been put on sale. I sent an email and they refunded me the difference between what I paid and the sales price for the entire order! Can’t beat that!!! Would totally recommend!

I filed a complain with the BBB (Better Business Bureau). Customer service didn’t come up with a solution, just repeating that the tile I ordered was discontinued. A month later, Lumber liquidators has still my money and I still don’t have any tile. Complain with BBB is ongoing. If issue is not resolved, I will be filing with the California Consumer Affair. Since my trouble with Lumber liquidators, I did some research and found out that there is a lawsuit against the company, in California, Florida and Louisiana. There laminate flooring contain high formaldehyde levels. People who bought laminate from lumber liquidator are asked to get tested. Lumber liquidators is accused of selling flooring where stickers «CARB Phase 2 Compliant» were apposed to lead consumers into believing the products meet California’s health safety standards.
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This review is for the Modesto Store only. My husband and I were interested in installing hardwood floors so we went to this store with absolutey no clue about the different types of flooring, etc. What a great experience! Cameron Black provided us will tons of information but no pressure. He provided us with 2 samples to bring home to help us decide on a color and a the number to call if we wanted to use their installers. Again, no pressure. We scheduled an appointment with the installer for a measurement and installation fee. It was all made easy as the estimate was forwarded to directly to LL. I received a call within a day from Jim Stryker at LL with a total cost for materials. He was very patient with us as we navigated these strange waters having zero experience with flooring. Great customer service from both Jim and Cameron. Highly recommend.

Cameron Black and Jim Stryker were very knowledgeable and provided me with excellent customer service on my current visit at this establishment. I would definitely recommend to anybody interested in buying flooring go to Lumber Liquidators Cameron and Jim provided me with above par customer service.

Watch out for these people they’re sneaky. If you buy anything from this place check the price on their website first. To say the manager is a robot is a understatement. I had only a few basic questions however because i wasn’t in the store to buy the fancy stuff they were very short and disrespectful to me. I finally had enough and left. I made sure to return the disrespect i received in the form of 2 silent but extremely stinky farts. I hope they smelled them. Maybe now they’ll treat their customers a little better.

I gave them a five star review only because of the service received from the sales team of Cameron Black and Jim Stryker. I would highly recommend any contact in the store be with one of these two or the gentleman that is training there with them. Either one of them should be the store Manager. Much needed improvement for the actual management at this location. As previous reviews have stated the Manager Hadi Panah, is a robot and lacks any sort of Customer Service Skills. His Management leaves a lot be desired when it comes to Customer Service. Thank God these guys are all stand up professional customer based gentlemen. The Manager should not be allowed to deal with the customers at all. Not sure if he meets his quota or how he interacts with his employees but his Customer Service contact should not be allowed at all. If you want great flooring at a wonderful price with Excellent Customer Service sere Cameron or Jim. If Hadi is there walk away do not make contact with the ROBOT. I love my new flooring and will recommend this store, not the Manager to my family and friends. Lumber Liquidator please remove this man from your store.

If there is a zero star, i will give them zero. The manager of this store is such a moron. He was not very helpful at all when I was explaining to him about the over charged that we received. We had changed our mind from getting acacia flooring and instead we went ahead and got the bamboo and got less materials from our original order. They have charged us the full amount from our first order and since we got less materials we had credits that are supposed to be going back to our accounts. The store manager said I will be getting a check instead since I have used two accounts and they can not apply it to the other one that is outstanding. I have waited and waited and the check never came.
I went to their store and I spoke to the store manager and he stated that I am not getting any credit since it was given to me already. I said to him that I did not get a check but yet they charged it back to the account to look like they have given me a credit. He told me to call the lender and deal with them about it but yet the lender said the store is supposed to take care of it since they are the one that charged it back.
The store manager argued with me and stated that Idid not know my math and I was already given the credit. So back to the same situation arguing and not getting anywhere. I called there corporate office and I was told I will be getting a call in 24 hours. Four days later still no call from them so I called them back. The lady from their corporate office said she will look at the problem and will call me back.
Finally after three months of agony and frustration it got resolved. She told me that my account will be credited.
Never again will buy anything from Lumber Liquidator and i will not recommend to anyone.

Manager is like a robot. Seems like he doesn’t want to sell his product. Even went to the extent to call another Lumber Liquidator store to sabotage a way lower price the other store game me.
Lumber liqudators in San leandro gave me a price of 1.99 a square foot for a particular laminate. Told me to come on in and not to worry about bringing a quote or anything and that He would honor it. (This is the San Leandro store) When this Modesto store manager found out they were giving me the 1.99 price instead of their 2.39, he took off to the back to call them and came back and said «yes, they will NOT give you that price now»
Cancelled my $ 1800 order with Modesto Lumber Liquidators and am now going somewhere else with my money. I am not even worried about the little .40 cents I would have saved but just the principle of his attitude was just bad for business.
I have my own business too and this is not acceptable.