Golden Valley Health Center

This is my first time here, I love the staff, doctor very nice, they are wonderful. Thanks

I would never recommend this over crowded ass place!!! You’re never seen on time and the wait to see your OB or NP is ridiculous !! The doctors always reschedule ! Way to many women for the amount of doctors. Guess county/​medi-​cal patients have no choice ! This is the worse clinic i have ever been too! Beware !

It’s unexceptable for any medical facility to not help you get your child some medical care, waiting on the phone for 30 min being ignored and bitch next time I ask to speak to a manager and you refuse I’ll go over your head and you won’t like it. Worst pediatrics clinic ever gave them a one because dumb ass figured out English.

I love this place! The drs/​PAs, etc are wonderful and the staff is as well! Thank you everyone there!

Terrible service. Too many people. You cant even get blood work and sonograms in the same building. Dont waste your time here. Garbage.

I rate this place at 3 stars just because you can NEVER get through their phone lines!!! Even when you finally get through its like the 3^rd degree questioning before they let you leave a message for your doctor. I do understand that they need to gather as much information so the doctors know which calls to place first. The ladies at the front desk have always been sociable and polite. I really like them. I do wish that the appointments weren’t rushed. I always arrive 15 – 20 minutes early to check in, I’m always called back 15 – 30 minutes after my appointment time. And then there’s typically a wait time once you’re in a room, but not more than 10 – 15 minutes. The staff has always been really great with our family. Our original pediatrician left this practice and transferred to Kaiser she was very personable and I always felt she remembered our child. So if you have Kaiser, look for Dr. Elsa Cruz.

Tried to make a appointment for a new patient. Couldn’t get me in any location for 4 months.

It seems that it doesn’t matter if you have an appointment or not, you’re still going to be waiting for a long time to be seen.

I love my doctor but the women at the front desk are very rude and I refuse to go back. They seem very annoyed whenever someone talks to them in English and seem to only enjoy when Spanish speaking patients come in. They’re always very rude to me and my last visit I walked out before even seeing the doctor. I love my doctor but the disrespect really isn’t worth it.

Only the most frustrating experience I’ve EVER experienced with my parent’s care. Dr. Grover is in charge of my mother’s care and our collective experience has been nothing but lack of transparency and accountability. Seriously, I know that there exists a language barrier: SO FIND A PROPER TRANSLATOR and ENSURE YOUR PATIENT KNOWS THEIR RESPONSIBILITIES and DON’T try and pass the responsibility-​buck onto them. You’re the one getting paid pretty by the State to do your job. And yes, I get it that every working professional needs a vacation, but please let your patients know you’ll be out so they’re not buggin’ out when they feel they’re getting the runaround from your CNA.
I grew up receiving care from Golden Valley Health Center’s and always experienced great care. I then went on to work at a community based health organization exactly because I believe in the quality of care capable within these institutions. GVHC Modesto — Florida is seriously making me rethink community based health organizations competency. At the moment of this review (and I had been putting it off because I believe in the benefit-​of-​doubt), Dr. Grover’s lack of proactivity and communication with other allied health service providers has left a horrible taste in my mouth. I feel extremely sorry for my mom and other women who receive substandard care from his office.
From someone who has worked in an FQHC before, GV Health Center — Modesto, IMPROVE YOUR SERVICE!

I’ve never been to a more Un professional place ever. You wait and wait only to listen to people talk about their personal business. Last time, I sat in the waiting room for 45 minutes only to be moved to a room, after another 45 minutes my nurse practitioner walked up only to stand around and chat with the M. A’s chatting about oral sex! im done with this place not the first or third time this has happened. They’ve written appointments wrong and didnt ask if I would rather see a Nurse practitioner before making me an appointment with one. The patients here are more likely to know about these so called professionals personal lives then what they know about doing thier job.

Nurses here are great, unfortunately the wait time is horrible. Show up 20 minutes early to insure I get in and out in a fashionable time and it don’t happen. Wait over an hour in the waiting room then I get called back to my own private waiting room for 10 minutes. My daughters first doctor would come in say a few things and check her over and every question I asked she got 2 steps closer to the door. Eventually I’d leave with a few (unimportant) questions unanswered. But now my child has a new doctor. Sure do miss the other doctor, current doctor scheduled a appointment with a therapist without my consent and it was totally uncalled for, everytime I tried to tell him about why seeing a therapist wasn’t necessary and him wrong about her having a temper tantrum (that’s what he wanted her to see the therapist for) he would cut me off and talk over me. My child doesn’t have a temper tantrum ever and for being 2 years old she’s entitled to express her feelings once in a while. Thankfully she never gets upset. She’s a very easy going child, only problem is her doctor is a quack!

If you come here you may need to see a psychologist for mental issues. The saying that ‘the inmates are running the asylum’ is a serious understatement!!! DO NOT come here if you want to be seen on time! I. e 830 appt today, got called back at 930… nurse said DR would be in within minutes. Another nurse practitioner was here around 1015. Apparently in some hurry and had all the wrong information, dates, diagnosis, etc, etc. Everyone here is UN-​PROFESSIONAL, lacks serious customer service & empathy is clearly not a strong characteristic either!
This is a clear reason on why our health care system is messed up in this country!!!

The girls at the front desk are rude. My first visit i had to wait for them to finish up their personal conversation before they would help me. My last visit one girl had to call to the back office and began talking shit in spanish.

So first of all the most of the MAs have no clue what customer service is. I could only expect mediocer care from these people. They weighed and measured my son incorrectly. We asked medical questions that they didn’t know answers to. It’s unfortunate that these people get hired to deal with people’s medical problems. The doctors are also pretty bad. They pretty much just walk in and out and give no advice for anything they just say everything will be fine. Worst medical facility by far!!!