Fast Post

Chad and Fast Post always do a great job. They are also very responsive if a new placement request is made by a homeowner or if something else comes up.
The signs are always up on time and they also do a great job keeping them secured when not in use.

I placed an order to be installed on 3÷3÷15. To my surprise it was installed 2÷23÷15, when my clients called me asking why the sign was installed early because they specifically did not want neighbors asking about the sale until the house was ready. I apologized to my clients and assured them it would be fixed. I called Fastpost back to ask about the early installation and they called me back letting me know it was a mistake and they would remove it and install it on the correct date. I understand everyone makes mistakes so no big deal. Until I get another call from my client asking me why the sign was not installed on the date planned. I call Fastpost back and they tell me it is going to be installed on the 5^th, two days after scheduled. She gave me no apology or explanation. So I asked why it had not been installed on the scheduled date and the rep told me it was «because it was initially installed on the wrong date, then removed and put on hold». No apology! That is not acceptable. If I had not checked in with them then I guess the order would have just been in a holding status forever?

I am actually responding to Mario’s previous comment. My name is Chad Snook and I am the business owner for Fastpost. I just learned earlier this evening of this review. I asked my staff what happened with Mario and they informed me of the details. Although some of what Mario says is accurate, he left out some details. The sign was originally ordered on September 15^th, 2014. He ordered a coming soon and a for sale rider. On 12/​10/​2014 (almost 3 months later) Mario ordered the removal and said that we never installed the riders. Anyone that knows me or our company knows that we are 100% accountable and always try to do the right thing. We are going to refund Mario the cost of the riders. We just want everyone to know the facts. Mario, feel free to call me if you would like to discuss this further.
Chad Snook
President/​CEO
209−914−4140

I ordered a sign installation. They installed the sign. They forgot to complete the order by not installing riders. I ask for a refund of the riders and confronted with it they said no. So, they charge you for services not provided and when asked to refund they say no. It is kind of like stealing your money,