David’s Bridal

I had the pleasure with working with Kaitlin (again) today! I had previously bought a wedding dress in August but decided I am no longer in love with it & wanted to go in a completely direction. I walked in with no apportionment & she happened to be working & remembered me from last time. She pulled my original dress & pulled the dress I was in love with now & others that were similar & even though it was a crazy day she still made me feel like a priority! We narrowed it to the one I love now & was so supportive all the way & worked with me to get my dress returned & my new one reordered! I am so grateful for that girl! I came in flustered & indecisive& left happy with a beautiful dress!

I went in last Sunday with a terrible attitude because I’ve had such a frustrating time dress shopping. Kaitlin helped me and I ended up finding and buying a dress I’m really happy with!

******UPDATE******
So after we paid they told us to come back in an hour so they could trim strings and do a bead check. My maid of honor just looked at my dress and they did NOTHING. All strings are still there and beads missing. the ascociate assured me when I picked it up, «Oh its all ready and clean for you!!»
Where to start… I was so excited to come in and try on a dress I had been admiring online for weeks. I had an appointment scheduled for 2:30 — 3:30, and was on time. First, we weren’t even greeted coming into the store. I stood by the podium for at least 5 minutes before someone came by. When I told her I had an appointment, she just said «oh, okay.» And walked off. Stood at the podium another 10 minutes before she pointed to a dressing area and said that was our spot and my consultant would be right over to get started. We sat waiting another 25 minutes before the consultant even acknowledged us. 30 minutes into waiting and I went back to the podium to speak to the rep about the long wait. She was extremely rude and condescending. When the consultant finally came, I gave her my list and she pulled the dress I had been admiring for weeks. I fell in love, and knew it was in my price range. Before I left home for my appointment I had again double checked the sale price online– $ 700. The consultant wasn’t very helpful, and I had told her I was also looking for accessories. I wound up hunting them down myself, except for the shoes. Any time I had a question she was nowhere to be found.
Not to mention, the SECOND my so called consultant found out I was having a private ceremony in a historic courthouse, she became even worse. I was never treated like a bride. I didn’t get to ring the cell, didn’t look at my dress on the pedestal. I wanted a sash for a defined waist, and was told“don’t get a thick sash, its going to make you look even bigger than you already are…” When I tried my dress, I needed to size up. The response I got was «you need at least two sizes up and in a wide size. These are way too small for you» way to make me feel body conscious! And when I went to take my dress off… Ugh! She wouldn’t shut my door so I could have privacy. When I tried to hide myself behind the dress and hand it to her like she demanded, she even had the audacity to comment on my undergarments. «it’s sure a good thing you wore spanx! Haha!» Really? Needless to say I’m calling corporate.
Checkout time came, and to my surprise, the dress was $ 160 more than listed online just three hours before the appointment. When I voiced this, both girls in the cashier station helping with the transaction became very condescending and dismissive. «Are you sure you were on our website» «did you actually refresh the page» talking down to me like I’m a moron. When I said yes I had, they basically called me a liar. «That sale was done two days ago so no you didn’t see that this morning and if you did we have no control on the site so… «and that was that. When I asked for the corporate phone number I had to ask three times because the girls kept blowing me off. I will NEVER come back to this bridal salon. By far the worst customer service EVER!

Walked in to pick up my dress from alterations… super amazing people!!! Michele is super wonderful. She needs a raise or a promotion. Please ask for Michele!!!

I had the best experience shopping for my wedding dress today. Thanks to my stylist, Cecilia, we found the perfect dress! This was my first time shopping for a dress so I was a tad bit nervous. But Cece made me feel so comfortable and she really understood my wedding vision. I tried on five dresses in total. Just to make sure. The second one was the one! It was a very busy day at David’s Bridal. But I never felt like I was ignored or neglected. I highly recommend David’s Bridal. Thanks again Cecilia.

I had a wonderful experience wedding dress shopping at David’s Bridal. I am really surprised by the negative reviews.
For my first appointment on Saturday morning I had Cecelia. She was very sweet and attentive. She made me feel totally comfortable and beautiful. I tried on five dresses and really liked two. I ended up purchasing the last dress I tried on. After an hour or two I started having regrets about my purchase. I had nightmares all night about the dress and woke up thinking I probably made a mistake.
I went back the next morning feeling like they would hate having me back — a bride who cannot make up her mind. However, I had Evelyn who had an absolutely wonderful attitude about the whole thing. She didn’t make me feel like I was wasting her time, got me to relax, and have fun. She bent over backwards to make sure I purchased the right dress and immediately knew my style and the cut that would look best. I tried on three contenders — the old dress, a new dress, and the other dress I liked from the day before. I went with the other dress from the day before. It has been a few hours and I do not have any regrets. The only thing I regret is having taken up so much of the staff’s time. They could not have been nicer or more understanding. I cannot wait to send them a picture of me from my wedding day for their bridal wall.
From the outside of the shop, it doesn’t look like there is much, but this store has a ton of selection. I am planning on bringing my bridal party for their dresses as well.
Tips: If you want to shop on the weekends, Sunday was less crowded. Make an appointment online and do your homework. (I swear I did despite the dress debacle.) If you like two dresses — try on the other one you like before deciding. Had I done that on Saturday, I know wouldn’t have purchased the first dress at all. I did that on Sunday and immediately knew which one was right for me.

Took my daughter on ¹⁄₃₀ @ 340pm to find a prom dress. We didn’t have an appointment. We signed in and started browsing. Within 3 minutes there was an employee helping us. She was attentive and helped alot. She didn’t push us to buy the higher end dresses. She was all around outstanding. They have plenty of plus size dresses. My daughter picked the perfect one. So much that someone across the store sent another employee to ask if we were done and wanted the dress off my daughter’s back to try it on. Like really!?! Um no! Lol I’m glad I took a chance and came here after reading the reviews. We will be back soon to get alterations.

Ok so I have had a few encounters with David’s bridal at this point and I will not recommend to anyone ever!
The first time we went was the only time we got good service. That day we purchased my daughter’s wedding dress. The associate was helpful and attentive.
The next time I went was to size my other daughter for a bridesmaid dress. This time the service was not very good and the girl was not helpful. I did order her dress that day. The day I went to pick it up I had her try it on and it was too big. I had to walk all the way back to the front desk to get somebody to help me find it in a smaller size. Abandoned in the dressing rooms I still was not happy with the fit. I figured it was the best we were going to get.
I went back again to find a vail and a belt for the brides dress. Unfortunately the service was not good that day either. We did manage to find what my daughter liked and proceeded to purchase it. I paid was told all sales are final and left the store. A short time later my daughter received a call telling her they had accidentally given us a discount and Now wanted us to pay the difference. We told the girl to have her manager call me back. I was pretty offended at getting a phone call like that the amount was not very significant. When I talk to them on the phone she was very condescending. I told her that she could either order it for me or just refund my money. She then told me she had to talk to her manager about that. They didn’t even bother to have the real manager call me back. This is not a matter of money I have the money and will probably pay more someplace else for something better. Very disappointing.

Kaitlin is awesome! I came to the store with a few favorites in mind. She brought those out along with a few I wouldn’t have chosen on my own. She answered all my questions and gave my party and I personal attention. Even on a busy Saturday, I knew my needs were important to her! I am happy to say I got my perfect dress and will look and feel like a princess on my wedding day!

Misty found my dress in not only the first three she picked, but the very first one I tried on. She has a talent for knowing what people want and what actually looks best on them. I didn’t even schedule an appointment to try on dresses (which the girl at the front made me feel a bit awkward about, even though it wasn’t busy), but they accommodated and helped me find my wedding dress. I’m excited to wear it on my special day. Thanks to Misty.

Was in there yesterday Evening and all I have to say is that they have the WORST customer service ever! We had an appointment to try on Bridesmaids dresses our consultant wasn’t even around she totally ignored us she was rude her attitude was horrible we would ask questions and her response was always in a rude tone. She was not very helpful at all! First and last time I’ll ever go there! I don’t know her name because she Didnt even say or else I would say so!

Where can i start, Jean Manager, Mistie awesome sale person, friendly, helpful, knowledgeable staff. My daughter and i had a very positive experience at David’s bridals in Modesto Calif. HIGHLY RECOMMEND! After a grueling day of wedding dress shopping we were greeted at David’s Bridals with a friendly smile and a very pleasant, positive attitude sale girl name Mistie. Mistie was extremely helpful and knowledgeable of her product/​inventory and shapes and sizes. She made my daughter feel special from the get go. A special thank you to Jean the Manager. Jean and her staff was awesome. Let me give you a few Examples: 1. About a week or two before the wedding we found that one of the veils that we bought had a tear and all we did was make a call to Jean and the new veil was brought to the store and sent to alterations, 2. We ordered the bridesmaid dresses and noticed that the there were different shades. We called Jean and she had all the dresses sent to her store from NY/​Oregon etc and made sure that they were all the same. 3. one of the girls in the wedding party was 6′ tall and the dress we chose only fit up to 5’7−5’8. being it was the fault of the sales girl for not tell us. Davids Bridal’s amazing alteration staff was able to alter dress to fit and charged us nothing for the alteration. we also had 2 bridesmaids that needed to change their sizes due to loosing wt and pregnancy they were switched without a fuss. 4. As being the mother of the bride i could not decide on which dress i wanted to wear on that special day. i bought a dress from Davids and when it came in i did not like it on me so a asked to return dress and purchase another. They made an exception and allowed me to exchange dress for a different one. Lastly when my daughter went in for her alterations /​final fitting the amazing staff made my daughter feel beautiful and like a princess. With a box of klenex and a hug the dress was altered/​hemmed and steam to perfection. THANK YOU DAVIDS BRIDALS for making a stressful time so easy. A SPECIAL THANK YOU JEAN YOU ARE AWESOME. YOUR HARD WORK AND EFFORT HAS NOT GONE UNNOTICED. DAVIDS BRIDALS IS ALL ABOUT CUSTOMER SERVICE AND SATISFACTION.
MAHALO (THANK YOU)
BERTA

I got a great dress from here. I picked it up, went home to try it on and realized it was wrinkled. I called and asked about getting it steamed for free. There is normally a 2 week wait, but Natalie told me I could bring it in and she would do it for me right away since my wedding is next week.
I am very pleased with the customer service.

This review is a week late from the visit but it was amazing I went in a little confused but my wedding dress guide I rather call her my fairytale dress helper she helped me with everything even made me laugh and if that is what her job is then she dose it perfect I’ve heard good stories but non like my experience

I had come here on my own because I am in my friend’s wedding. I needed a blush colored bridesmaid dress. Combined with my size and the time of the year, this was quite the challenge. I was down in Modesto for the day, so I decided to go to a few places and see if I’d have any luck. David’s Bridal was the third place I had stopped at in the morning, turned afternoon.
I walked in at the same time as another woman. We were both greeted by the woman at the desk in the front. She told me to sign in and that an associate would help me. I told her what I was looking for — blush colored dress, long, chiffon. I also told her that I needed it within two weeks, so basically I needed to find something off the sales floor. There were two dresses that we found and she took me to a dressing room.
I liked one more than I liked the other. She brought me another size in the first dress (the one I didn’t like as much), which ended up being too big. But I do know that it is easier for a dress to be taken in than to add to it. Anyways, I took a picture of the dress and sent it to the bride. I went and had lunch to think about it, wait for the bride’s response and see if I could find anything else.
I ended up finding another dress that worked out well, didn’t need alterations and was less expensive than the one at David’s Bridal. BUT my experience at DB’s was positive. The employee (I wish I could remember her name) that helped me out was that, helpful. She let me me know that I could come out and she would help zip me up in the dress. She grabbed dresses that she thought would work for me. She was also helping another woman at the same time, which was fine. It gave me some breathing room to see how I felt in the dress, but she still checked on me to see how I was doing and if I had any questions.
If I need another bridesmaid dress, I will make an appointment with the same associate to have her help me. And hopefully I will make it in with more time to get a dress in the size needed, instead of trying to shop off of the rack.

Today was my first & LAST visit! (9÷15÷15 7:40pm)
When I walked in I was NOT greeted.
So, I thought okay maybe someone just didn’t see me so I continued to look at dresses a worker saw me passed me, came back down an aisle I was in and even looked me twice in the eyes and not once did she say hi how are you? Or can I help you find something? Nope, not once! Like really?
Made my visit very unpleasant and will not be returning!
And to the worker who passed me by 3 times; if your unhappy and hate it there, do something about it and not walk around like you hate the place.
With thay being said I’ll take my business elsewhere.

I don’t know what’s up with all these negative reviews.
My maid of honor made an appointment with David’s Bridal a few days prior to us going in. We initially went in on a Thursday at 6:30pm. We waited for probably 10 – 15 minutes before Justine, our consultant, was able to take us to the fitting room area. During that time, we were offered books to look at to get an idea of what I like. After we were brought to the fitting room area, Justine picked my brain about what type of dress I had in mind. Immediately, I could tell I was in good hands. I showed her pictures from the book as well as pictures I had saved on my phone. After a few minutes, she went off and came back with a couple dresses she thought I would like. Every dress I tried on, I seemed to like more and more. She brought me at least 7 dresses, all with a smile on her face and just as enthusiastic as the first. Then she brought one out that wasn’t really like anything I had shown her. I wasn’t too sure about it but I tried it on anyway — why not? Long story short, that dress was «the one» and she chose it without me knowing I even wanted it. I wanted to come back on the weekend with my mom and sister in law to get their opinion. No problem at all — Justine was not pushy.
Fast forward to Sunday — I brought my mom and sister in law in. Again, everyone was super courteous and Justine was working with a smile on her face and enthusiastic as ever. The dress I decided was «the one» wasn’t even on my list of dresses she had put down as potentials. I initially wrote it off but when I got home and reviewed the pictures, I fell in love with it! I showed her a picture of it and she knew exactly which one and where it was. This time she was pretty busy helping multiple girls so the store manager Jean stepped in and helped me in/​out of my dresses. I didn’t mind. Justine still checked on me every once in a while to make sure I was doing okay. Eventually I put on «the one», and I was so happy to see my mom and SIL loved it as much as I did. As soon as we told Jean this was the dress, she had the seamstress Anna come over and show me how the dress would look with different types of bustles. My SIL and the other associates brought me a bunch of veils to try as well. At end when I was still wearing my dress, they gathered everyone together and had me make a wish and ring a bell as loud as I could to signify I had found my dress. It was such a special moment. What a way to end the shopping experience!
TLDR — make an appointment with Justine! She’s super nice and friendly and made the experience so pleasant. She also has a good eye for picking out dresses that will look great on you!

2 horrible experiences in one review. Misty was the girl I got stuck with when it came to finding my wedding dress and bridesmaid dresses.
Let’s start with my wedding dress story. She was very rude and acted like I was wasting her time. She wasn’t helpful and when id try on a dress and come out of the fitting room, she’d take off. When I found my dress she insisted that I signed up for a David’s bridal credit card. I asked her several times if it would make my credit score go down (I have excellent credit and don’t want to ruin that) and she reassured and even promised me that nothing would happen to my credit score. So I signed up for it and the next week my credit score went down 15 points! I was so angry! If you aren’t sure of something, don’t reassure a customer of false advertisement!
Second story. Went in with my bridesmaids to choose there dresses. Misty was my helper once again. I had an appointment but she didn’t find it necessary to stick around whole my girls were trying on dresses. I had to hunt her down every time I had a question! After we chose the dress and colors, she then decides to tell me how the dresses probably wouldn’t get here on time for my wedding! This whole time she knew when my wedding date was! I was SO frustrated! So my girls and I went to Bianca’s Bridal Couture instead and they actually treated us like humans there. Never ever ever go to Davids Bridal and I hope nobody gets stuck with Misty!

*UPDATE*
The manager called me after seeing my review and apologized for the experience. That meant a lot that she took the time to call and make things better. She offered to bring me in for a second appointment with one of the managers, and see if we could go through more dresses. She even offered to make the appointment for before the store opens or after it closes. I want to thank the Davids Bridal manager Jean for taking the time to call me up and make things right.
*ORIGINAL REVIEW*
If you want a fun experience shopping for your wedding dress, DONT go to David’s.
The lady I worked with was very unprofessional and rude. She brought me about 4 dresses and after those 4 she gave up and told me she had nothing else for me. She then went to the manager and acted as if I had gone through every dress in the store. My appointment lasted a total of 24 minutes before she gave up on me after those 4 dresses. She had an attitude the whole time and made me feel very uncomfortable. I was very disappointed that she was so rude toward me when I was nothing but excited to try dresses on. My only request was «fitted and lace». I hate writing bad reviews but I feel that brides should know to skip davids when dress shopping for their big day.

Was it a GREAT experience, no. Was it OKAY, yeah. Everyone I encountered was just okay… from trying on dresses to purchasing at the counter. I am having a small intimate wedding and wanted a simple dress. I first found it online. Out of 8 dresses I wrote down to try, the store had just 2. Luckily, I loved number 2.
If I was super picky, didn’t look online beforehand, or completely unsure of what I wanted, I think my experience would have been worse. The consultant wasn’t overly enthusiastic or eager to find me different dresses. I stated I would like to try a few different types to see how they look on my body (you never know until its on, right?!). She would disappear for a while when I tried on dresses and other consultants came over to help clip/​zip me (I came on a weekday, hardly any other customers were there).
Maybe this is the nature of business at all bridal salons (I only went here), but I did not get vibes that they wanted to help find you the best deal for your price range. I disliked the underlying sense of just make the sale without any real care behind it. It was that same mistrust you feel at the car dealership. They weren’t pushy, but it seemed to be about them having another sold dress vs. a really happy customer experience.
Now let’s just hope all goes okay with my order coming in on time and no issues. I will update my review if needed.