California Urgent Care

The girls who work here are soooo unproffesional and dumb!!! They gave me back someone elses id and insurance I had to drive back for my shit… The other lady who the Id belonged to was pissed… Never going here again and the dr loves to give you shots of antibiotics in your butt

I will NEVER go back to this clinic!!! I called ahead to inquire if my insurance would be accepted and as to the wait time. I was told as long they accept everything except Kaiser or Sutter. Staff told me there were only 2 people in the waiting room and they weren’t busy.
After waiting 1.5 hours they tell me my insurance isn’t covered. I practically went nuts that it took them that long to tell me! There were only 2 people there! What a joke!

This place is ridiculous. They only have ONE doctor working. With college «training» nurses from UEI. Smh It’s already bad enough you have to wait to be called, but once you’re called to be seen you still wait a whole other hour! I arrived at 10:00 AM and barely got released at 1PM. Smh this is sad… and I’m more upset my insurance has changed to where I now have to come to this place if there’s something urgently wrong with me. California Urgent Care on 17^th street needs LEGIT CERTIFIED nurses, and at LEAST 2 other physician’s! Get it together!!!

I like the service I call before I go too check and see how long the wait will be no complaints here.

Don’t go here. Front office staff is friendly but won’t answer questions. Have no clue about billing or insurance. They said I had to pay cash of $ 100 to be seen, then said come back on Monday and we will run your insurance. The doctor wasn’t even a doctor, he was a nurse practitioner. Well, he needs more practice, and some social skills.
Just found out I paid $ 100 cash to be seen then they billed (and were paid) $ 325. by my insurance. Sounds fraudulent to me.

Extremely poor practice and professionalism. The PA that saw my son came into the office, RX pad already out and pen ready to write. He wrote a prescription without EVER examining my son and then left the office. I had to specifically request a test be run to check for what it was he was «diagnosed» with. Though he saw no need, an assistant came to swab my son and told us we could leave. I had more questions so I had to request the PA to come back in. Two weeks after the visit and still no word on lab results. I called the office and was told they were in but had to be read by a dr. I had to call back 3 times before someone told me that it was «unacceptable» they had not gotten back to me and got the dr right away. I asked the dr what the protocol was for informing patients of their lab results, and he said, «I don’t know if we have a protocol for that.» Really??? Then he said, «You’re right. We should have a protocol.» Makes you wonder what other things they are overlooking. In short, it’s a «write up a generic prescription for everyone who comes in so they’ll get out of the office» kind of practice. And if they send labs out for you, be prepared to track down your own results.

Absolutely horrible. The wait is NEVER 30 minutes or less as they advertise on their website and the PA that was the physician there, didn’t even bother doing an assessment of my lungs. (Upper respiratory infection for two weeks.) He had a RX pad out and a pen and asked me what do I need from him. Totally unprofessional. I asked for my refund since there was NOTHING to be done apprarently, and don’t feel I was treated appropriately as a patient. They refused. Never will return again.

I would highly recommend that should you find yourself in need of urgent care, go somewhere else. This urgent care is terribly managed and nobody seems to know what’s going on. Brought my dad here after enduring 2 days of a gout flare up including pain that he could no longer stand. The «PA» wrote a prescription for Vicodin 1 tablet, once a day for 7 days. I’m assuming this was an oversight on behalf of the provider because as a nurse and someone with common sense, you do not write a prescription like that for once a day. My father NEVER goes to the doctor and NEVER takes narcotics. This caused major confusion at the pharmacy and a delay in his pain relief. Multiple phone calls to the «urgent care» were not returned and blatantly ignored. I went in speak with the PA and was told by the person at the window that the provider was across the street «making rounds» at the rehab hospital. (Central Valley Speciality Hospital). So yes folks, this place is left unattended, without any providers at any given time. I asked what they do in an emergency (you know, since it is an emergency clinic) and was told that they call over to the hospital to call a provider over. In the meantime, the place is staffed with a medical assistant and an office clerk. Seems legit.
Given the standings that Central Valley Speciality Hospital has with the state (multiple deficiencies with state inspections) and given the fact that this urgent care and the hospital is owned by the same doctor, I’d stay far far away.
Lastly when we were in the urgent care the was a sign that said there was no working restrooms. Sounds sanitary. Maybe patients were told to go across the street to puke.