AT&T

Extremely unhappy about my last visit to this store. Associate lied about the upgrade process to return a phone. And ended up costing me over $ 100.00 and speaking to 2 managers in store they both refused to remedy the situation in any way.

Went into this location a year ago to upgrade my phone, was repeatedly told to get rid of my unlimited data (I am grandfathered in) because AT&T was going to «get rid of it by April 2015» anyways. It’s December 2015, still have that unlimited data plan. Scammers!

This store has the worst customer service I’ve ever encountered. A few weeks ago I came in because I needed a modem replaced right away. I work in IT and was purchasing it for a client of mine. I walked in and was able to purchase the modem decently quickly. I had to wait while the guy you was going to help me waited until someone else could come to stand by the door. That was the first weird experience here.
I ended up needing to return the modem I bought. So I figured I’d just go by and do the same thing: walk in, return it. Crazy thought right? I am greeted at the door and my info is taken. The person says someone will be with me shortly. I asked how long it wold be, and am told 30 – 45 minutes! So they want me to sit in their store for close to an hour, so I can return an item. I just don’t understand this system at all. The greeter says I can make an appointment to come back, but my schedule is erratic and I usually don’t know exactly when I have time. The whole concept is ridiculous anyways, because why should I have to schedule an appointment to return merchandise?
I leave and try coming back in the morning, hoping it would be less busy. The wait is still 30 minutes, and am given the same spiel as last time. I will never come here again. I ended up going to the store on Sisk Road and they actually had time to help me.
Moral of the story is… don’t go to this store if you only have a few minutes, you will spend your entire day here.

Would give a 0 if I could very rude especially if you go in the evening they won’t want to help you or even stay passed to make sure you have been helped. the manager had no authority over his employees also end up not closing at nine since other customers were there trying to be helped…

Had AT&T come this morning for TV & Internet and it’s wasn’t what I hoped it would be. They hardly had customer service and I thought that if your going to enter someone’s home you would have the manners to cover your shoes with booties or remove them. So nasty walking through my clean home with dirty shoes!

I went in w/​my sis and we were both very impressed with their service. We had a very nice young lady named Dianna Parra, who was sooooo patient, and above all, very helpful. I happened to comment to her how I was having trouble at home, trying to upgrade my home internet service, and she offered to help me then and there to get me upgraded! She did exactly that! I am very computer illiterate, therefore, it really meant soooo much to me to have this young lady go above and beyond in order to help me out. I was not the one going in for service after all, I had just came in w/​my sis (so glad that I did) I would recommend Dianna Parra to all of my friends and family and anybody else that I know, as I was so impressed w/​her, she is very people oriented, and has Super, customer service skills. I will be glad to return here, and will definitely request for her to help me again in the future as needed. AT&T is very lucky to have her.

I’ve been an AT&T customer for years. This store is very «hit or miss» when it comes to customer service. The wait is always lengthy and the employees aren’t always the warmest. Went into the store Friday to inquire about a phone upgrade and to get info about their new home security service. After waiting patiently for over half an hour… my name dropped off the waiting list and they took another customer.
Granted the lady at the door was willing to put me back on the list so I could wait again (how kind of her)…I left and went across the street to the Parrot Wireless AT&T store. I was in and out… with my purchases and the information I needed very quickly.
I’ve also been: lied to about my phone plan in the store… talked down to… treated rudely… yet I keep going back because of my company discount. I’m an idiot for putting up with it as long as I have.
It’s like a freakin’ hairdo convention in that place. Where’s the customer service?! I’ve decided to go back to the Parrot store for future purchases. They treated me very well and EARNED my business.

It only takes one bad apple to ruin it for everyone. With that said, I have had previous good experiences at this ATT store. However, last July I was in the store to upgrade my phone. After speaking with someone about using my upgrade I was told that I couldn’t just upgrade any longer and had to switch to the NEXT plan. With doing that I would forgo my unlimited plan that I was grandfathered into years ago. After speaking with a supervisor this information seemed to be my only option since I was told that «unlimited data plans were being phased out and everyone would be on a NEXT plan soon». After thinking about it I reluctantly went ahead with it since I needed a phone.
My mother in law just upgraded her phone a few weeks ago and she also has an unlimited data plan so I pre-​warned her that she would have to switch to a NEXT plan. She came home with a new phone and her old plan. I was so furious and went to the store she went to and was told nothing could be done from the store and I should call customer service to try to get back my old plan. The next day I was informed that I went over the 10GB shared data and I was charged $ 15.
I just got off the phone with customer service and needless to say I was not given my old plan but they compensated me by giving me an additional 5GB in order for me to not go over my data limit.
I have been an ATT customer for 15+ years and now I feel like I was lied to give up a plan that I will never be able to have again. Although customer service helped me the best they could, I don’t think I can stay in a contract with a company that employs people that deceive others or not knowledgeable about their job.
Be aware of what is told to you at this store. You may be not getting the full truth. If I could, I would’ve given 0 stars to the customer service at this store.

Went in for an upgrade on one of our lines and rep Natalia helped me out so much! She was very nice and helpful. Had a lot of knowledge on all the information I would ask her she knew how to answer right away with the correct answer. Really appreciate all her help and her awesome attitude and customer service! Def will be going to her for anything else! :)

Jose was very helpful we love AT&T except for no restroom in the store. I mean really with the wait it should be required, so get with it AT&T.

If you have 2 – 3 hours of spare time to waste… this is the place to go! I originally went to this location a week ago to upgrade my phone. I was going from an iPhone back to an android. I had owned and HTC before and liked it and was intending on going that route again. The sales guy talked me into getting a Samsung Galaxy S5 because it was the most popular phone on the market. Fast forward a week, I HATE the phone! So, I go in to exchange it for the phone I originally wanted to begin with. I seriously had to wait an hour and a half. The sales guy next to us is helping some other people and he is going on and on for 30 minutes with his «childhood stories» and not even taking care of business. The store is full of people waiting to be helped. Then I hear him say, «so do u know what phone you want?» They haven’t even picked a phone and they know half your life story? Dude come on! Get some friends! This is not a social club!!! Omg!
We see sales guys finishing up with people and every time we think, ok we’re next… they walk out the door finished with their shift. (meanwhile Mr. Lonely is still going on with his life history) Then we see another guy finish and he goes over and is talking with a girl that just walks around greeting people. What’s up with that? Can someone train her to assist people too? They are obviously short handed. Standing around looking cute helps no one. Finally, my husband goes over and ASKS the guy if he can please help because we’ve been there forever, he says he will be there in 10 minutes! Okay!!!
When the guy finally comes and we explain all we want to do is exchange the phone I hate for the one I originally wanted, he couldn’t believe we had been there that long and was very apologetic. He even tried to have the $ 35 restocking fee waived since it wasn’t the phone I wanted in the first place AND we were wanting forever but whoever was in charge didn’t think that would be good «customer service» obviously and he wasn’t able to do that for us.
The only reason I’m giving them any stars at all is because the guy that helped us Omotayo was great. He was energetic and very personable. We ended our visit on a positive note thanks to him, but otherwise, I will be going to a different location from now on.

Came into the store and received EXCELLENT customer service! I called in advance and let them know what I was coming in for and made an appointment. I was seen promptly and everything was taken care of with no complications. Ub was very professional and knowledgeable! I will definitely make this my home store for all my ATT needs!

the customer service here is great if you have any questions or need help with anything about your at&t bill id recommend this place they are very helpful and fast

I had a problem with ATT direct shipping a beautiful bling iPhone 6 case since October. The staff at this store were helpful on 3 separate occasions in trying to get it shipped directly to me but it never came. By Christmas I had forgotten about the case and was going in to exchange Bluetooth earphones for a newer model with retractable earbuds. The manager tony and customer experience manager Rodney recognized me and greeted me by name. They said how do you like your case? When I shared that I had never received it they were shocked and determined to track one down for me no matter what it took. Both Rodney and tony reached out to several stores. Natalia, a CSR, also was determined to find the case. In two days they located and had this elusive case shipped their store and texted me upon its arrival. This store goes above and beyond to guarantee a 5-​star customer experience that exceeds expectations. For all of my phone and accessory needs they are my go to location. All three deserve to be commended on their customer service skills and their willingness to go above and beyond for the customer.
Sincerely,
A very happy customer
Julie Sesser

This location is PATHETIC!
They told us that they had specific phones in stock. so we drove across town and waited 35 minutes in line… then they said they were out of stock of all 5Cs. the old «Bait and Switch“he Very poor in store

This is the worst att store I’ve been to. I honestly think I will be switching back to Verizon after today. They have the worst customer service.
I was calmly explaining my situation and casually joked that «this is the 100^th time I’m telling this to someone» and Rodney the manager was so cold in his response. I understand that his store is technically loosing money but seriously you work in customer service. At the end he said he would credit my account and I asked for a receipt but he said he couldn’t give me one.
So now he’s said «you can wait» so that he can credit my account and I write this lengthy review as I wait.
I also was going to upgrade/​renew my account in addition to the problem I was having and I mentioned it twice but I guess they don’t care about that because they just ignored that I said it.

In the past I’ve had a negative experience at this store but yesterday I had a great experience. I was helped by Josh P, he was very patient in assisting me and ensuring I left the store satisfied. Thank you Josh! You were great. Highly recommend this location, they can get very busy but well worth the wait for good customer service.

I have three experiences in the months of October and November.
First service date, early October, received excellent service above and beyond expectations from Alberto Hernandez. What else can I say?
He went well beyond his duties.
*Long shipping expectations were set for Gold Iphone5s, this is not reflective of the stores service; however Alberto was clear and concise as to when I should expect to receive the phone.
Second service date was early November on a Saturday. No appointment is not a good idea, the service ran into our dinner plans. Two accounts were left open by the associate and the order for an accessory never arrived.
Third service was today, November 11^th at time of opening, much better service.
Returned later the same day and the experience was DMV’ish. Crowded, phones ringing without answers, and a lengthy wait time. Thanks Jessica and Reyna.
Make and appointment with your preferred Associate; they are well trained and professional, however it may be very busy.

This place is a circle of Hell. I hate this AT&T with such a passion. How can a store be so busy in the morning in the middle of the week? I advise going to the AT&T store only if it is absolutely necessary. The employees are nice enough but there is a problem with the long wait time for assistance.
We waited at least 20 minutes to be helped and then it turned out the store is out of stock on most items so we ended up spending more than we wanted to just to get phone upgrades. Want to buy a case for your new phone? Oh, sorry, we only have cases for the iphone4 or the original iphone5 not newest models. WTF?

Ugh! Almost too frustrated to even Unilocal.I went in there yesterday to order the new Iphone. I mention to the agent about how my old phone only works on speaker, no big deal. I’ll continue to deal with it while I wait for my new phone to arrive. She immediately tries to sell me on some apple (no pun intended) size speaker to solve my problem. I’m not interested but give her credit for trying to up sale, just not sure that particular product was very related to what we had just discussed.
Anyways, I went in knowing what I wanted so she completes the order and I leave. I go to check my e-​mail on my device only to find out that I don’t have a data plan. What?
I call the store and someone quickly tells me to restart my phone and then ends the conversation. Nothing. I call back and am quickly instructed to check settings by someone else and if not that, they can’t help me and rambles off some 800– apple number to call & click. Really!!!
I text the agent that helped me and receive a long text that pretty much tells me that because of an error on her part I have to wait for my phone to come in the mail and then I’ll have data.
I called customer care and after over an hour of being on the phone with this very helpful man, still nothing. He apologizes over and over but he can not fix her error. I guess, I ‘m stuck waiting for my new phone to come in the mail because from the sounds of it my data plan is on that phone and they are unable to change the IMEI number without that phone in my hand.
This is so unacceptable! I use my internet for business on an hourly bases. I so regret pre-​ordering from this store yesterday.