Mobile Bay Transportation Co

Praise the Lord, I guess Mobile is at full employment now!
Yellow Cab cannot accommodate people who have suitcases or a lightweight wheelchair without an excessive wait time so they can «find» someone who can lift something. Don’t all their drivers do this?
By «excessive» I mean «as long as three hours.» I have waited this long for a wheelchair van to drive me from medical appointments to which I could walk if I weren’t a paraplegic.
Today I asked for a sedan, since I can get in and out of one. I just can’t move my wheelchair into the car. It’s lighter than the average traveler’s suitcase, but they would not commit to a driver because «they have back problems.» I ended up canceling my appointment again because I just will not sit in an office for hours waiting for a taxi to take me 1.5 miles home.
I have «back problems.» I’ve had ten operations on my back. Even I could lift my wheelchair and throw it in the trunk of the car IF I could still stand on my legs. I asked what they do when someone goes to the airport with suitcases, and was actually told that customers just load and unload their things themselves.
I have lived all over this country and in Europe. I have never heard of a taxi company that does not load and unload suitcases (or manual wheelchairs).
This might not be a big deal to you, but to someone like me, it’s HUGE. It should be a big deal if you’re taking luggage to the airport, too.

I was visiting Mobile for a work conference. Travel from Omaha to Mobile was a fiasco that started with a two hour plane delay which resulted in a missed connected that translated to our arriving in Mobile around 8 p.m., five hours later than originally scheduled with lots of airport exercise (yup, running from one terminal to the next).
Anyhow, my coworker and I finally arrive — tired, hungry and little travel weary. But, the nice man with Mobile Bay Transportation was awaiting our arrival at the airport to assist us into the van. You know the feeling (you can hear the angels singing «aaaaaahhhhh» because you’ve made it). After waiting a few minutes, we’re sure we’re the only two passengers, so off we go to our hotel — the Battle House Renaissance downtown.
A few blocks from the airport, our driver gets a call from dispatch instructing him to return to the airport to pick up another passenger. I am not kidding. He turns around in a gas station parking lot and heads back to the airport to pick up the lone passenger (who, incidentally, is not staying at our hotel). As we make our way along the streets of Mobile I realize that all cars are passing us because we are cautiously staying at least 5 miles below the speed limit.
We finally arrived at our hotel over an hour after first stepping into the passenger van. I’m so hungry, so tired and so incredulous, that it takes all I have not to pee my pants laughing. I even tipped the driver a few bucks for helping with my bags.
Would I ride with them again? Absolutely… but only when coming FROM the airport.