MediaCom

Had their service for a couple of years. Had to reboot modem every day. Replaced modem and router. It was a Mediacom problem but they would never admit it. My only other option is ATT. Don’t even get me started on them.

Media com is the most horrific provider of cable in the area. They need real competition in the Mobile, AL so those of us who have Mediacom as the only option, we can actually get the chance to watch some tv. I travel all around the Alabama, Mississippi and Florida area and I never see the Sorry for the Inconvenience message like I do at home. Mediacom — you’re sorry for the inconvenience, you’re just sorry!!!

media com is the worst mf company i have delt with! i still have no tv signal at my bayhouse although i call them weekly to get a service rep to come and fix it! i have painstakingly gone thru all the trouble shooting and phone reps telling me what to do and yet… no mf“ing service!!! really guys? come fix my mf’ing tv… and this been going on for over a month!!! direct tv… here i come!

If I could give medicom zero stars I would. I should have known at installation it was going to be a pain in the rear end.
Install– guy shows up late, with no company uniform or vehicle and proceeds to try to enter my house without any ID. I had to ask him to identify himself.
The television service and Internet itself were alright, channels would intermittently go out a couple times a month.
However… Here’s the bait and switch. They raised my bill $ 25.61 a month, without notification. When I called, they said it was a standard one year increase and they were unwilling to budge. So… I’m not paying $ 140 a month for cable and Internet, so I asked them to disconnect the cable portion and leave the Internet; which they told me was $ 45/​month & for me to call back closer to the end of my billing cycle (ended on the 23^rd, so was advised to call on the 21^st) So I did just that, and they tried to say they needed 7 day notice and that only the Internet would be $ 70/​month plus taxes and fees.
Nope. So I rage quit all mediacom service.
Here’s the funny part: as I’m turning in my equipment; they call me to offer a «new discounted» price. No mediacom. It’s not worth it to deal with your horrific customer service. Never. Again.
Buyer beware.

You have NO IDEA how frustrating working with this company is!!! It took three weeks to get a date for installation, and then they show up without the tools to do the job! We waited seven hours the first day, and the next day they were late again. He still didn’t have the correct tools, and once his supervisor showed up and finally got the outside line connected, they just left. They didn’t bother to call and activate the modem as they were supposed to, so we did it ourselves. It worked for about ten minutes then wouldn’t connect. We called back, and they determined we’d need a tech to service what they said was a bad line. Fine. The next day the awful service techs that ‘installed’ our service came back to collect their installation fee because they had forgotten it the previous day. My husband told the man that they hadn’t done their job and the internet wouldn’t connect. He shrugged and demanded the money and threatened to disconnect our service. My husband paid him and immediately contacted mediacom. After telling them the whole story, they refunded the fee and gave us a $ 20 credit because the technician was so late and did his job so poorly. We were satisfied with that and decided to go ahead and wait for them to repair the faulty line. Fast forward three weeks, and here I am with no internet connection. They’ve sent two additional repair men, and the internet will work for a couple of hours after they leave, and then disconnect repeatedly. We have not had one day of uninterrupted service. It goes down 15 – 20 times per day. No exaggeration. Another thing they don’t tell you is that it’s possible to exceed your data usage, and people like us who stream from Netflix and Amazon can go over our limit and face astronomical charges. Check your plan and data usage frequently! If you choose this company, good luck to you. We’ve had the worst customer service experience that I’ve ever received from any company. Do yourself a favor and run in the opposite direction.

I have lived in several cities in Texas, Oklahoma, Georgia and Alaska. This company is by far the very worst cable company ever and I have no other competing companies available to me, in this area. I could not get reliable internet service for the first six months of service, but that’s only the beginning.
They would send someone out, say they have fixed it, leave and then I had problems getting online. This happened over and over and over again. One of them came out and actually had the audacity to accuse me of stealing cable from the neighbor. As it turned out, I have two cable boxes because we have an addition to the house. They (all of them) were completely ignoring the huge cable box that was located on the very same side of the house as the other one. The jerk who made the accusation even went so far as to drill a hole through my wall right beside my front door to «rewire» it, which wasn’t necessary. A FREAKING HOLE!!! I know this wasn’t necessary because when I asked him about that second box, he literally said, «That’s not ours.» I then asked him why it said Mediacom in HUGE FREAKING LETTERS on the box. I could actually see the blood drain from his face, but did he even apologize? No. The moron freaking drilled a hole in the wall because he didn’t even bother looking at the other box!!!
Then let us discuss, for a moment, how I nearly got fired because of Mediacom. I had problems again and they said they’d send a tech out on a certain day. There was no tech, he was a no show. I missed an entire day of work for that. Oh, but we’re only getting started here! When I called them they assured me that the next day they would come. They didn’t. I was livid when I called back again. It took them 4 freaking days… FOUR… to finally show up. I missed FOUR days of work because of these people and nearly lost my job. Then there was the problem with sending out the wrong tech person. They would send out an indoor tech, who would tell me that I needed an outdoor tech. I would call to schedule the outdoor tech, telling them that this is what the tech said that day. They would send me another freaking indoor tech. This went on several times as well. When I called the final time and I insisted that it had better be an outdoor tech, he actually said to me, «No, you need an indoor tech. Trust me, I know what I’m talking about.» I then launched into a tirade. No company has ever made me so angry! I didn’t cuss, but I was freaking pissed off. The service reps weren’t even bothering to READ THE FREAKING HISTORY OF MY ACCOUNT, WHERE TECHS WERE LOGGING IN WHAT I REALLY NEEDED!!!
Now today, here I am, once again, with a spotty connection. I had three Mediacom employees tell me that outdoor lines need replacing every 2 – 3 years. It’s been 5. Well, 4 really if you count how long it took them to realize that you insert line A into slot A. This is something a 3-​year-​old would have known. I just called them and no surprise, they are sending an indoor tech, refusing (even after I spoke to the supervisor) to send me what I am requesting. That’s right, the customer is NEVER right according to Mediacom’s policies because they have a «protocol» to follow which doesn’t include making the customer happy. If you Google my user name with the keyword «reviews», you’ll see that I’ve written tons of reviews all over. Not once have I ever said, «don’t use these people» or «don’t buy it». I won’t break that rule, but I am giving you fair warning here. You will be VERY sorry if you decide to go with this company. Their history is not just a one time problem. This has been going on for years.
If you decide to use Mediacom, prepare for damage to your house, missed days at work and to be treated very VERY badly and disrespectfully. I cannot stress this enough. Use them at your own risk and consider yourself gravely warned.