Jaguar Cleaners & Formal Wear

I was in from out of town last week for the Inca Ball. Thank goodness my sis-​in-​law was able to go in personally to put the required $ 10 deposit down and show her Alabama drivers license. They refused to take my measurements over the phone with a credit card for deposit. What if I did not know anyone in town that was willing to make the extra effort to go in personally to take care of this? When she arrived the little grey haired boss lady told her my measurements did not make any sense, that I could not be that in the waist and be the measured arm length. What? I was measured by a professional and these were the measurements they took. The grey haired rude boss lady argued with her and my sis-​n-​law just made up some number that she would accept as a true measurement.
When I arrived to pick up the rental, I knew right away who was running things in this store, because she was barking orders out at her exhausted staff, «do this, do that, don’t do this this way, do this this way», all the while not one person even greeted me to the store or even made eye contact.
When I did get the rental, just as expected the sleeves were not correct and the shoes were like flip flops. I did not have time to even try to ask for adjustments or changing the shoe size as I was afraid of being reprimanded from Master Grandma Grey Hairs.
On my way out she barked one final order to me as I am opening the door to leave, «NO BEADS OR LEIS BECAUSE PEOPLE THINK WE ARE PLAYING BUT WE WILL CHARGE YOU IF YOU WEAR BEADS OR LEIS!” — okay Master Granny Grey Hairs, I got it on the HUGE sign that you hung on the rental stating again what was very clear! Wait, isn’t this Mardi Gras, and that is the thing to do, is put beads on and reveal the streets and ballroom showing off your prized beads and leis? It was like renting a swimsuit and them COMMANDING you that you are not to get it wet, or you will be charged! Besides the fact that this is a cleaners, and that is what you do, clean things.
I did not wear any beads or leis and I looked like an idiot and party pooper when someone would say, «HEY, you need some beads!!», sorry, Master Grandma Grey Hairs told me I could not. Not allowed.
I would never rent a hanger from this place again. She needs to learn about customer service and be happy that anyone even wants to come into your RUDE shop.
Overall, it was a wonderful experience… NOT!

If you want your clothes starched this is the worst possible place to take them. My shirts and jeans were harder when I brought them than when they were returned from Jaguars. All my welding shirts had wrinkles in them when I got them back.

Actually deserves ZERO stars! They treated my husband horribly! We are out of towners visiting friends and were invited to one of the Mardi Gras Balls. He was recommended by our friends to get fitted for a tux rental. They refused service to him because of his out of state drivers license. He offered an obscene amount of money cash deposit to show his good faith or take his credit card info and was told «no». They said he needed someone with an Alabama drivers license to ‘co-​sign’ for him. Seriously? He then asked, «what if a military member with an out of state DL who was stationed in AL needed to rent for an event or wedding?. The owner/​manager told him that they would require a letter from their Commanding Officer stating need and to claim responsibility. Yeah, like our military commanders don’t have enough on their plates to do.
It’s unfortunate the way this business handles out of town guests and tourism. Will be contacting the Chamber of Commerce.
If you are ‘not from here, you’re not welcome here»

New to this town and thought I would give this place a try. I should have gone with my gut feeling from my first interaction with the not so friendly staff that the rest of the service would not be any better. The location on Cottage Hill seems to be run by a group of young, snobby teenage looking girls who have no clue how to conduct proper customer service. To make things worse I got back one of my $ 80.00 shirts with what appears to be an iron burn on the sleeve. I didn’t notice this until I was at home and then when I took it back to them I was told by the young kid at the counter that I had no way of proving it was them who damaged the shirt and they would do nothing about it. My advice is to find another business to use if you value your laundry or don’t want to deal with a bunch of rude girls.

Do not use this dry cleaner. I brought fives things in to get cleaned and they mixed up one of my husband’s shirt with someone else. They then lied to me about where his shirt was. They still cannot locate his shirt. I wouldn’t be so upset if they were honest in the beginning. I also didn’t mention that it was a $ 70 dress shirt. Let’s see how they handle this situation.

Always receive great service, sometimes even greeted by name. They do a great job with my clothes… Love the drive thru!

We got a tuxedo for Mardi Gras here and they could not get the sizing right. The sleeves were too short or neck too tight. This is where everyone sent us to go and we were really disappointed.