Gothic Arch Greenhouses

I have to say hands down, Gothic Arch is absolutely awesome when it comes to customer service.
I ordered some Aluminet 70% shade from them 2 years ago, and at the time I had some confusion with the website, so I called them directly. They were great on the phone and get my order figured out with no problems at all. 2 weeks later, my order arrived and it was perfect! To the previous reviewer, it says on their website how much of a lead time they need to hand-​make your product, QA it, then get it mailed out to you. Maybe you missed that?
The shade I ordered from Gothic Arch has been perfect, but then last year, my shade was damaged slightly due to some burn damage (I have no idea how it happened as I discovered it the next morning). I emailed Gothic Arch asking if they could sell me a 2×2 piece of Aluminet so I can patch the hole, but instead, they were more than happy to send me a sample piece that size to make my repairs!!!
That is true customer service! That alone reinforces why I refer all of my friends and inquires for greenhouse product to Gothic Arch, as well as my future business!

I ordered some shade cloth for my garden greenhourse on April 29^th. It wasn’t until May 9^th when they informed me it’s in the mail.
I’m writing this review on May 12^th, and I still haven’t received my order!!! In this day and age, who takes 2 weeks and counting to process an order and mail it?
In addition, I received an email saying there’s a minimum order fee of $ 25 that was not disclosed to me when I made the purchase online. That should have been calculated online before I clicked the purchase button. I bought it anyways because I just want it expedited. NOT!!!