Dean McCrary Imports

We purchased an Audi A6 based on the dealership experience and the features on the car. Our follow up has been truly exceptional. I rarely write reviews, but in this case it is highly deserved. We live about 50 miles from the dealer, and there was a minor problem with the air conditioner. The dealer sent a driver with a «loaner» within an hour. Our car was repaired within several days, and a drive brought it back to use, completely washed and interior detailed promptly. We have also been impressed with Dean McCrary’s follow up as to both purchase and service experience. We highly recommend this car dealer.

I have bought two cars from Dean McCrary (One Volkswagen, one Mazda)
Initially things were alright. The VW purchase was smooth, things were good. Turns out I needed a new headliner in my car. Service took two weeks to return my call about setting up an appointment. As this was covered under warranty, I had a rental car for the day it took to replace the headliner.
Well, it turns out the replacement took all week. To be fair, they were apologetic for the delays, but this was not acceptable.
Upon buying a Mazda for my wife some time after that, we wished to finance the purchase as she was new to this country and didn’t have any credit. Keep in mind, we had cash on hand for the car. Despite this, we were assured that everything was alright and we would be approved. We were given possession of the car and told that financing would be done next week.
Two weeks later, having heard nothing from them, I finally managed to get contact with the finance department. They said it would be longer. As we bounced around with lenders, we were assured everything was fine, only to have lenders contact us directly for missing information which was obviously not provided by the dealer.
Finally, a month after «purchasing» this car (which is a great car, btw), we received. the paperwork necessary for the state to issue a tag. Today, I went to the tag office (some 10 days after the past due date — now I have to pay a penalty with the tag fee) only to find out that the dealer has screwed up the paperwork and failed to provide accurate information. That means another trip to the dealer to have this resolved, then back to the tag office to get a tag.
They have repeatedly dropped the ball throughout this purchase. So much so that I’ll never buy anything from them again.