My girlfriend and I have given this place a few tries and still a disappointment. The service is horrible, we’ve waited almost 10 minutes till a host came to seat us. Then the servers took another 10 minutes to greet is with drinks. They eventually messed up our food. At this point, we were just wanting to leave.
LeBaron C.
Classificação do local: 1 Mobile, AL
If there was a way to give this establishment a negative one I would. This is the worst Chili’s I have ever been to. Never, ever, ever, ever, ever, eat there.
Josh T.
Classificação do local: 2 Mobile, AL
The food is ok. The service is consistently slow. Each time I visit this location the time for the food to arrive to the table is much too long. This time I ordered to-go and it took 52 minutes to finally receive my order.
David A.
Classificação do local: 1 Mobile, AL
Horrible horrible horrible. Food was bland, overcooked and greasy. 3 out of the 4 beers we ordered weren’t available. This is the LAST time I will ever eat here.
David P.
Classificação do local: 2 Mobile, AL
The bartender/server(Michelle) was very friendly and efficient. The food, however, was not worth eating. I ordered the new chicken taco plate… yuck! The highlight of my visit was meeting a beautiful woman who sat next to me at the bar. I would go back again just to see her.
Arnold L.
Classificação do local: 5 Mobile, AL
Interesting contrast from most of the reviews I have seen posted to date. We had an excellent server named Brandon who knew the menu, was professional and attentive. He made us feel special. To quote him when he did not write the orders(worrying us somewhat) «I am not just a pretty face». He was correct. The orders(despite additions and omissions) were perfect. The food was hot, quick to appear and in large portions. Some of their new items are really good and I would recommend them highly. I cannot explain the other reviews I have seen but based on what we witnessed last night, it is worth a try. If all their servers are now like this young man Brandon they will become highly successful. It is amazing how a cheerful, talented waiter can make an evening a wonderful success. The pretzel rolls are wonderful as are their flatbread offerings. Actually the sandwiches are also really large and tasty. Good job guys!
Michael T.
Classificação do local: 1 Mobile, AL
This was a great place at one time, but their service and food quality have continued to deteriorate. My friend and went their last night. We ordered buffalo wings with fries for an appetizer. The wings came out Luke warm without the fries. When we ask about the fries, the waitress told us they were cooking some fresh ones. She brought them out and we literally cold. The last time I visited this restaurant. I had such a bad experience I wrote the corporate office on the website. I never had a response. I will not give them a third chance
Olga A.
Classificação do local: 1 Ponte Vedra, FL
Server seemed agitated at first then warmed slightly. Ordered table side guacamole, got regular guacamole. When I asked about it, we were told they don’t make it table side anymore, it’s made in the back. However it was not fresh like the table side guacamole that we always order. As we ordered our meals, they were out of various items and the server stated it was because it was Sunday. It took over 30 minutes to get our food even though the restaurant had less than 10 customers. When we got our food, instead of a kid’s cheeseburger, my son got 2 sliders. His mashed potatoes were also lukewarm and hard. My margarita grilled chicken seemed like a half sized portion and it was tough. Felt like they were clearing out the refrigerator of leftover food to fill our order.
Charity K.
Classificação do local: 1 Denver, CO
So. I’m sitting in the bar of this chilli’s right now. I was met with slow service, cold beer, a warm smile from the waitress, and cold food. My fries tasted like they were in the refrigerator. We could here people screaming at one another on the kitchen. Our waitress would go back there for lengthily sessions, hopefully begging them to make the food. We are here because I got a gift certificate for Christmas. It did not work in convincing me to return with my own money.
Cathi L.
Classificação do local: 1 Mangum, OK
Went there for lunch and I got the Turkey Avocado bacon sandwich. Well I asked for no onions and when I got it, it was loaded with onions. It was grilled and they had put so much butter on it that it was greasy. The fries were cold and the service was sub par. There were several times that our drinks were empty and we had to get another server to fill them. Now it was around 1 pm so the lunch rush was over and they were not busy. Also we got the chips and salsa and the chips were so salty we couldn’t eat them and when we said something to the waitress she said ya that’s how we sell them. I am done giving Chili’s a chance. Everyone I have been to across the Midwest in the past year has been horrible. They used to be a good restaurant and now they are not even remotely good. They have lost yet another customer.
Scott B.
Classificação do local: 5 Mobile, AL
Not sure if they got better or what, but our experience was not anywhere close to how everyone else describes it. We had great service and food was tasty and served hot. On par or even slightly above what I would normally expect from a Chilli’s. We typically come for the appetizers, and that ‘s what we got, and loved them all. We shared one and then each ordered one for our meals.
Jan B.
Classificação do local: 5 Mobile, AL
We had a great Chili’s experience. We have ate at Chili’s all over the US: Houston, Dallas, Bay Area California and now Alabama. Service was great here, food was hot! Love the on the table iPad’s for calling server or ordering appetizer’s! Drink refills were on point and we will be back!
Chuck J.
Classificação do local: 2 Fort Myers, FL
Looked at the menu to try new things and saw they do table guacamole and she didn’t want to do it just said it comes out the same from the kitchen. That’s not the point!
Porsha B.
Classificação do local: 1 Theodore, AL
This was an all around bad experience. The only positive was the chips and salsa. Waited for a very long time for our food and when we finally received it, it was terrible. The kids chicken fingers were raw in the middle and my plate is pictured you can gather your own opinion about it. My salad was brought out with my entrée. I’m not sure what they were thinking. Never again.
Misty D.
Classificação do local: 4 Mobile, AL
No complaints. I ordered something I didn’t care for, but that was my personal tastes. The waiter was very nice and attentive.
Jennifer P.
Classificação do local: 1 Mobile, AL
This is my last visit! Food was cold. Service stunk! Worst of all, server overcharged me, knew he did, and then waited to see if I’d catch it. NO! Never, EVER again!
Lee M.
Classificação do local: 1 Chula Vista, CA
Find somewhere else to go. The manager is the one to blame. 2 Visits and every time our food was cold. extra long wait time for our glasses of water!
Ronnie Elvis T.
Classificação do local: 2 Mobile, AL
We like eating here because it’s consistent, but not this time. The server was more interested in sidework than her table. No drinks till the food arrived and that took a while since it sat under the heat lamp. Never came back, had to wait to pay. This is not normal and they train their servers better than that. I had the ½ club and soup, she had mac and cheese with broccoli and milk. Sandwich was good, the soup came later becuse the server stated that she had it in the microwave. My daughter’s broccoli was microwaved and she said that it just didn’t taste good. We really like Chili’s, my wife likes the ribs and I reall dig their salads. So this was out of the norm for them on this visit.
Eric L.
Classificação do local: 1 Mobile, AL
Went here today for lunch and it was a bad decision. I had chips and salsa for starters and the grilled chicken sandwich as an entrée. First off, salsa should not be the consistency of water. My pressure probably went through the roof with the amount of salt on the chips. Secondly, the grilled chicken sandwich had a watered down honey mustard dressing and wilted lettuce. I was just totally disappointed in this place. The only bright spot was that the server was nice. I will not be patronizing this business anytime soon.
Kay W.
Classificação do local: 1 Mobile, AL
Normally I trust the Chili’s chain. This one is an exception. After 3HORRIBLE visits, I surrender! The last time, I took a friend. She asked me if she had done something to offend our waiter. He walked past us so many times without making eye contact, speaking to us, refilling our drinks, seeing if he could do anything to help us — it was embarrassing! Other local friends have had similar experiences. Friends with 2 young kids waited 15 mins. for menus and drinks and 30 minutes for their food. I have had coupons for FREE food, and I just tear the coupons up. Adequate food cannot make up for substandard service and pathetic management. Stick a fork in me — I’m done! And there ARE lots of other choices on the very same block!