KB Complete Plumbing, Heating and Cooling

Michael Shultz did a good job of quickly diagnosing the problem, explaining the options to me, and completing the work in a timely manner.
Jimmy Balough
Overland Park

Chris armour did a great job installing a new noritz tankless water heater. We will come back for sure

No one likes plumbing issues, but when you have one, you wanted a company that you can trust, a plumber who cares. And KB is what we got. Chris, the plumber is not only attentive to all our plumbing issues, he took extra care that his solutions are within our budget. He find ways to save us money and still get the issues fixed. I really appreciate the fact that when he’s here, he doesn’t leave until our issues are resolved.

I would highly recommend KB Complete for your household needs. I have used their service for several years both for maintenance and replacement with heating, air conditioning and fireplace/​plumbing. They are are very professional in their interactions, service and follow up. All of the service technicians have been very personable and professional.
My latest service was for annual check up of the furnace done by Brian C. Great job KB, a great investment in quality service.

I never write reviews on anything non-​restaurant on Unilocal but it’s time to.
I live in San Diego but have a rental property in Overland Park. There was a water-​related matter that could have been A/​C-​related or plumbing-​related or both. Sooooooo… I took a chance on a new vendor that provides both.
Glad I did!
Marcus was able to find both an A/​C condensation hose kinked as well as a drain problem in the basement. Combined, they were contributing to water pooling up. More importantly, he was professional, courteous, and quick.
They’ll get the next call.
(Hey, why doesn’t Marcus have a photo here? :)

Had these folks out Dec 2014 for a misbehaving furnace. They told us we weren’t getting the right fresh air for intake into the furnace, and failing to have it would cause the sensors to short and the furnace to overheat and blow the motor. For a hefty price they put in venting to the outside.
This fall, the furnace was acting up again. Had a different company out. They said the furnace is overheating and the vent pipe was the wrong size. It requires 3″ pipe and KB put in a 2″ pipe, even though the manufacturer specifically states in the specs it is 3″. Called KB back and shared this information.
They sent someone out. After looking at the furnace, they refused to replace the pipe. The guy said the problem was now the motor (despite the fact they acknowledged the pipe was the wrong size and was the root problem). Said they would not install the correct size pipe like they should have in the first place, but they were happy to replace the motor for $ 1800. We politely told them to go away. We called the office directly and were given the same response.
We hired a family owned company to come out and replace the motor, sensor, replace some valves, replace the pipe with the correct size and give us a warranty on the labor. All for under $ 800.
I am amazed a company with such a large presence in the area would treat established customers so poorly, but with 2 different HVAC companies certifying the problem is in the pipe, we have no choice to conclude KB is a company that fails to stand behind their work and does not conduct the due diligence expected by people who are «experts» in the field.

I am kind of torn about whether to rate these guys a two or three stars. On the one hand, the HVAC technician Robert, replaced the Hot Surface Ignitor, got the furnace started, and went through a series of diagnostics to determine why the old one (which was actually replaced last year by some «hero» company) burned out. He stated that the furnace was going over its designed temperature gradient between the inlet and outlet air and that the air filter that I was using (a 1600 3M filtrete) may not be allowing enough air into the furnace. So he told me to go get a less expensive filter. He left with the furnace working and we left to go to a dental appointment.
Fast forward about 2.5 hours and we come home to a house that was 80 °F +. The technician had left a jumper wire in the furnace that kept the furnace running. I had to turn the switch off on the furnace. KB Complete did call shortly after to tell me that yes they did leave the jump wire on and the tech would be back in an hour to take out the wire. When he did come back and took out the wire, a new problem had arisen as the furnace would now not fire back on. I had told the tech about a past problem with an old style flame sensor upfront during his repair of the ignitor, and now apparently it was causing problems again. He had to make a few phone calls to check on how to repair this new problem and the answers/​recommendations he gave me weren’t great. Spend a lot of money to get a conversion kit to get a newer style flame sensor with a new control board for the furnace, or spend a lot more money to get a new furnace. To top it off, the conversion kit was not in stock in KC and the closest one was in Omaha so he couldn’t fix it anyway that night. (BTW, the «hero» company had quoted me a lower price for a conversion kit.) These were the recommendations/​options that the tech gave me before he drove off and my family and I were left for the night in a cold house.
When you are in a situation like this, it is best to consider all options and even get a second opinion and quote. Needless to say we ended up replacing our furnace with someone else. Now, I’m NOT saying KB Complete was trying to bamboozle me, I just got a better offer. As for their tech, I thought he did a mostly thorough job in his diagnostics, but he really goofed up when he left that jumper wire in the furnace.

My furnace wasn’t working and a cold weekend was on the way. Called on a Friday after lunch and they got me in for a service call immediately. Robert Olsen was quick with the diagnosis and had me all taken care of within a few hours, even with a trip to go get the part and repairing a few things (that would have eventually needed attention) for no charge. Quick and done right!

I get a chance to observe feedback from people about local KC area businesses a lot of the time, and the overwhelming best responses I notice from customers in the area of plumbing and hvac service companies have been for KB Complete. So when I recently purchased my own first house the end of last year, and came into my first plumbing issue, I decided to call KB Complete first. I don’t know that they would have been the absolute cheapest from every other company, but they truly did the job right. The price I was charged was worth it for fixing the issue, and there was even a fairly large unforeseen issue that they discovered after starting the job that they decided to not charge me to fix when they justifiably could have. This summer when my a/​c wouldn’t work I decided to continue with my gut feeling about them and called KB Complete back out. They didn’t disappoint, and not only is my a/​c running great on these blisteringly hot days, I now have a service plan with them so I know I don’t have to worry about my furnace this winter either! Every tech I have personally interacted/​spoken with has truly shown a good attitude and come off as genuinely good neighbor guys. Jim, Bill, Jeff (and I’m sure I’m missing some) are always a pleasure to work with.

Purchased a new air conditioning unit. First major issue the technician started before I got home and they removed the wrong exterior unit. Luckily my neighbor is very understanding about not having ac.
Second issue it was not fully charged and I had to have them return to complete the install. They didn’t tell me it was not finalized I figured that out only because I have a tech out here to verify it was installed correctly. Third mud was tracked in my home requiring professional carpet cleaning to clean up the mess left. Now two week later the new ac unit is leaking water once again into the garage ceiling which I just replaced from last month’s repair. Now I have to replace another ceiling. Cookies from the company can not make up for all of the issues I have had. Everyone with KB Complete has been nothing but apologetic but I am tired of having the ac repair company at my home. Visit 5 in three weeks.

Made an appointment for Wednesday of last week for an estimate, which they cancelled. We re-​scheduled for 3:00 the following week (today).
I arrived at my home at 2:55, and looked at my phone while I waited. I had a message from Don Geary in which he stated he had just driven 40 minutes to meet me at the house and I had not shown so he was leaving this message for me… The message was left at 2:45.
So, I promptly called him back, and Don did not answer his phone. I stated on his voice mail that I was sitting in my driveway for my 3:00 appointment. And I also said that if he had arrived early or thought I was delayed, that he should have attempted to called me and see what my status was. And how I was fairly disgusted that he blew me off for the second time.
Then, right after I had returned to work, I had another message on my phone (I had been away from my desk) that stated he had arrived at 2:20 for a 2:30 appointment according to his calendar, and he left at 2:45. I again asked why he didn’t call me to see if I was available. He asked if I would like him to come back out and have a look, but I told him that he had already burned his bridge and he could just kiss my butt.
Hope you have better luck with them. I had two other contractors scheduled for estimates that showed up promptly and were very friendly.

I wanted to try something different when I was at my parent’s house as the same LBA guy I felt was kind of a ripoff. I would recommend not to go this route, and instead stick with your regular air conditioning and heating guy.
We called KB Complete and the people on the phone were extremely nice, and they stated that it would be $ 69 to come out and look at the furnace.
When the technician arrived, the technician was not very friendly or very professional. After looking around for ten minutes the technician stated that the blower motor needed to be replaced and it would be almost $ 1000 to replace it.
As we thought this was outrageously priced, we told him that we’d just pay the $ 69.
The technician stated that it was a $ 69 fee to come out and then a $ 69 diagnostic fee. This fee felt like it was made up by the technician since there was no indication on the phone. This is when we all get upset and state that it is a scam to not be upfront with this cost. The only saving grace and the only reason I’ve added a star is because the supervisor decided to waive all the charges.
I still think that a very clear cut system, even on the phone with a representative or even advertising it on the truck with a set price. A price that wasn’t fixed was the only reason for the amount of questions.
After it was all said and done, we hired another furnace guy. He replaced just the capacitor to the blower motor, which the previous technician ruled out. Funny how it costed about $ 600 less than what the KB Complete technician quoted us.

KB COmplete was great. I just needed a top to bottom toilet check!
Jim arrived on time and checked out all my plumbing issues. He took the time to listen to my concerns and repair at a fair price. Would definitely call them again!

KB Complete has been doing my service for three years. They are always professional and prompt. I have never had to have them come back for a second look at a repair. However, once my current service «contract» is up i think I’ll try someone else for a few years. Even though they’ve been to my house about 10 times they still find something new to fix that wasn’t originally the problem. There is always something new that isn’t «up to code» and it is always something that costs about $ 500. The last item I fixed with $ 20 in materials from Home Depot and took me about 30 minutes. I need someone I can really trust. If all these things were not up to code when I bought the house, why didn’t they point them out the last three times they inspected? Either someone is missing something which isn’t good or someone is playing games which also isn’t good.

I hired KB Complete to come out and fix my furnace. They did an okay job and got it running again for an okay price. As part of the fix I purchased a tune up for my AC’s to happen this spring. When the spring tune up happened the tech found a whole list of things he said were wrong with my units. I was surprised there were so many things wrong and he said they were urgent fixes, specifically saying that my AC wouldn’t be running in two weeks. I called around and checked the prices he quoted. They were about double for adding R-​22 coolant as an example. I refused the fixes, called another company and had them come out later in the day. They said my units were fine and not in need of any fixes at all. KC Complete was just trying to sell things that weren’t needed in order to pad the bill.

Excellent professional service at a fair price. They repaired my service line and took the extra time to repair from the inside. Saved me time and money.

When the first 12 inches of snow came down in KC in February 2013, my furnace decided it was done working. Smelling gas, I called the fire department who said it was a gas leak coming from the pipes. Needing someone that had both plumbers and HVAC services and not trusting two other vendors, I called KB Complete.
Jeff came out and found out our house with 60+ year old gas pipes were leaking badly. He and Justin fixed this as quickly as possible considering the city was in the middle of a snow storm and was at a stand still. They kept me informed and at ease.
Once the gas line was repaired, the furnace decided it didn’t want to work. Even though Jeff was not a HVAC technician he tried to find out what the issue was.
A new technician (Robert) came out and within 15 minutes knew what the problem was and had the part on hand. Furnace fixed!
Pros: Extremely responsive, courteous and professional. They give you the price up front before starting work.
Cons: The part prices were high, but I could not wait to order the part for $ 150 cheaper and wait for UPS to deliver it 3 days later.
Update 1: After our AC went out this summer, they quoted us for a replacement. When they came out to install, they said they couldn’t install it without replacing the duct work and gave us a new estimate. That estimate was outrageous and $ 2000 more than competitors. Moral to this story, shop around and don’t trust the person that is trying to fix your AC to quote you on a new one, especially if they are new.
Update 2: Our ceiling was leaking so we called KB to verify it wasn’t a plumbing issue inside the house since it was under a bathtub. They came out within 30 minutes and found out it was a leaky seal on the roof vent for the plumbing. Very nice and knowledgeable.

I sometimes hesitate to give a glowing review of anything based on just one experience. Now, after calling KB for several different needs, I can safely say they deserve highest marks.
Experience 1: Christmas Eve, 2011. We woke up to a freezing house. Furnace had stopped overnight, and the «fix-​it» job a friend had done a few days earlier had failed. After calling several companies who told me they were short staffed b/​c it was Christmas Eve AND it would cost extra on a holiday, I got to the Ks in the phone book and called KB. They said they could have someone right out and it wouldn’t be any different charge. The tech diagnosed the real problem, and went right to work. I’m sure he’d rather be home with family, but was polite and gave no impression that we had inconvenienced him. We purchased the annual service plan based on our impression of him and the company.
Experience 2: Summer, 2012. A/​C maintenance check as part of the service plan. They showed up on time (they actually gave us a window of time within an hour or two, not «between 8 and 5»). Again, courteous technician, in and out with no problems.
Experience 3: December 2012. Furnace maintenance check as part of the service plan. The tech explained what he checked (in easy-​to-​understand terms), and then we discussed an issue with the humidifier. He suggested a few alternatives; we ultimately decided to purchase a new humidifier unit which was a little more, but the first cheaper alternative didn’t fix it and the price rolled into the ultimate fix. He didn’t have a unit and had another job, but the office staff quickly scheduled another tech to come a few hours later. He just completed it, fair price, and within the time they promised. Additionally, he fixed a few other cosmetic things (replaced plastic tube for the floor drain, etc). Nothing I’d asked for, but appreciated that he noticed the little things and made them better.
The office staff has been very friendly and accommodating. The techs call when they’re on their way, and always within the hour or two window the office gave me for a schedule. They are great about answering my dumb questions and ensure I understand. They take special care to protect the flooring by wearing shoe covers and laying down sheets over the carpet. Again, it’s the little things.

My wife and I have nothing but good things to say about KB. After discovering our furnace was in need of some serious help, we contacted our usual heating & cooling company to check it out. Suddenly we had problems that they had not said anything about on previous routine service visits and wanted to sell us a new furnace plus a new coolant coil. We decided to get a second opinion. The bottom line is we were safer going with a new furnace rather than trying to repair the one we had (only 9 years old), and with KB we had several models to choose from as opposed to the only one brand that our previous service company had recommended. Also, the KB serviceman did not think we needed to automatically replace the coil. So, ~$ 3000 later, we have a brand new furnace. But, we greatly appreciate the time that KB took to check things out and explain the pluses and minuses of every option. And the installation did not take near as long as we all thought it would. Many thanks, and we will now be using KB for our heating and cooling needs.

A/​C went out on one of the hottest days this year and Bill from K B came to our rescue. He cleaned and repaired our Amana unit and was the nicest «southern» man with his «yes, mam» references. Happy that our A/​C was repaired quickly and we had a great service man. Thanks Bill!

Its been more years than I can count since I first did business with KB Complete. Each and every time, it has been a good experience. Quality work, knowlegeable employees… that have all worked there for years, professional office staff, and an owner that truly knows how to build and run a successful business.
I know this company is staying busy because every time I’m out drivng around Johnson County I see their trucks.