Goodyear Auto Service Center

Would not honor warranty purchased through another Goodyear. Took it to a Goodyear down the road and they had no issues calling a 1 – 800 number for the warranty claim.

I had no problem with my service. I was there to get an oil change. However, when I went to pick up my car, I was told that the next time I come in I’d need new front brake pads. I was initially confused since my car was only a few years old and had low mileage on it, but I gave them the benefit of the doubt and kept it in mind that I might want to get them checked again and possibly changed. A few months later I checked my brake pads and they were perfectly fine. According to the inspection sheet that Goodyear gave me, my brake pads were at 3 mm. After checking them again, I discovered they were closer to 8 mm. HUGE difference. Not only did I feel lied to, but I also felt like they were trying to take advantage of my lack of knowledge on the subject at the time. Moral of the story: always get a second opinion and don’t do business with these people as they appear to be crooked. I saved myself $ 300 since I probably won’t need new brake pads for another 3 or 4 years.

Poor lethargic service. The manager Stephen was muted all the time and gave the impression of someone who was either unwilling or unable to answer a customer’s questions. Very poor show of service, and this is probably the last time I will every visit them.

Went for a $ 40 oil change and tire rotation. $ 40 buys you synthetic oil so that’s a plus. I’m on board so far. However…
I knew I needed a new air filter so was prepared to pay a reasonable upcharge for the convenience of the mechanics doing something I didn’t want to do. I looked up how much it would cost for the part and found it averaged around $ 20. The YouTube video showed it was approximately a 1 minute task (starts at about 40 seconds —
) so I was prepared to pay $ 20 for the labor, still a quite obscene cost of $ 1200 an hour, but hey, I get I’m paying for convenience.
I’m then quoted $ 89.95 (aka $ 5400 an hour) because, «Who knows what it will look like? We may have to move stuff out of the way». I probably had a shocked look on my face and quickly declined. It’s experiences like this that gives mechanics a bad name. How do you trust somebody when you’re fed nonsense? To be fair, it’s less of a mechanic issue as much as a company issue. He’s just doing his job and selling the company line, although he had no shame in trying to sell that ridiculous price. And after the oil change was complete, he asked me again! I guess at $ 5400 an hour, I’d take that chance too.
In the end, I thought the $ 40 for oil change and tire rotation was reasonable. But that’s all I would do there because I don’t feel I could ever trust their predatory pricing structure. After all, «Who knows what it will look like? We may have to move stuff out of the way».
*Hourly rates calculated as $$$ x 60 minutes