Norm Reeves Acura Of Mission Viejo

While my Acura was under warranty, I began having an intermittent XM reception problem. I assumed that trees were blocking the signal, and ignored the issue. By the time I was out of warranty, the reception problem continued to degrade terribly.
In researching this online, I found an Acura Service Bulletin 13 – 010, and many customers discussing my problem. It seems that during Antenna Fin installation, a wire was bent that ultimately cracked. The Service Manager at this dealership Miguel Anaya, declined to make an exception, and denied my request to fix my problem under warranty. Acura became aware of this widespread problem early on, but chose not to notify their customers.
Most people would agree that an antenna wire is not a maintenance item and should last the life of the car. Don’t you? I think this dealership and Acura made the wrong call on this one in trying to save a few bucks.

I had a great experience when they wanted $ 45,000 from me.
4 year later, they don’t keep records of all the warranty that I purchased and will not service my car. All they have to do is look at the purchase documents, but after 2 weeks, still no success. And the sad part is, I purchased all the recommended warranties.
I would expect more customer service and diligence on their part for a $ 45,000 purchase.

If you are buying an Acura in Southern California, it should be from here. I bought my used RDX 2 years ago and had a great experience. It was fast, simple and they found me a great car at a good price.
What really makes Norm Reeves worth 5 stars is their excellent customer service. I have never used a dealer to service any of my prior cars but I don’t take my Acura anywhere else. Their prices are fair and every time I’ve brought my car here, I’ve walked away impressed by their customer service. The waiting room is clean, quiet, with fast Wi-​Fi and a good selection of drinks and snacks. Anwar and Elaine have consistently gone above and beyond my expectations. I highly recommend Norm Reeves.

The best experience I’ve had in purchasing a car.
My husband and I searched for an MDX that fit our budget and they helped us very well throughout the process. We are extremely happy with the exceptional service and attention that Robert and Michael treated us with and would recommend this dealership for anyone purchasing a new or used vehicle. Robert took my husband and I on a test drive and was very knowledgeable about the MDX. Together with Michael they made the process smooth and easy for us. Michael made sure that we found lowest interest which turned out to be better than we anticipated! Thank you so much!

Looking for a used car? I recommend a certified Acura from Norm Reeves.
David Crawford will hook you up with a new or certified car or suv.
I bought a 1 owner ILX with less than 25 000 miles. Beautiful inside and out. Got 36.9 miles to gallon on the way home.
I highly recommend Acura of Mission Viejo

I wish I could say I’m completely happy with the service at Acura but they have been falling short of that. Elaine isn’t that personable or really friendly– she made me feel that the recall on my car is just a «real call» with no importances to that matter (airbag). Once she saw me getting a little frustrated because certain things weren’t done the last time I was at Acura for service she then changed her tone n was a little more nicer. I usually deal with Kim McCoy who is superb she always knows what loaner car I would like, always suggest other things to me and she’s in my book an amazing customer service person who has your best interest at heart. coming from that background I can relate to her very well. I’m just very unhappy with my 2015 TLX and can’t wait to either upgrade or contemplating changing to BMW or a Mercedes. Went back to get my car– never once did Elaine go over the details on my service or anything. Just got my keys n paperwork and I was son my way. I guess that’s okay if I wasn’t so unhappy the first first.

LOVE my «new» 2015 Acura RDX!!! I saw this SUV online back in February and then the recall for the torpedo airbags happened. Well no one wants one of those. But I kept in touch off and on. When I finally got Robert Keith, he kept an eye out for me on the status of the car. I went down to see it and he helped to arrange the repair before I got there!!! We worked out a great deal where some other dealerships couldn’t get as close. I am so happy with my purchase. Would recommend Robert Keith and the folks at Norm Reeves Acura any day! A 1^st class guy. Thanks, Robert.

Amazing sales crew! Robert Keith and Steve Hahn went out of their way to make my family and I feel welcomed. They answered all of our questions and made the whole car buying experience a blast.
If you are in the market for an Acura I would strongly advise you to pay these guys a visit, you won’t regret it.

They are the absolute best!!! Just got my third car from them and never leave disappointed but this time was definitely the best because I had Shawn Myrick as my sales consultant and George Keriakes as my finance helper and it went smoother than I could have ever asked for. It was such a great experience from the first moment I stepped into to the door to even the moment I drove away in my new car tonight! I can’t wait to go back. If you like a friendly, knowledgeable, caring and helpful dealership this is the one for sure!!! Thanks again Shawn and George for all your help!!! You guys are the BEST!!!

Norm Reeves is the best dealer on the West Coast. Rob Motley is also a great sales person.
I grew up on the east coast where I purchased my second Acura (2006 MDX) from a dealer back there. Loved the car but not the experience of working with the sales person-​really hated the pushy sales person.
After moving to the West Coast and expecting our second child, we needed a second car. After shopping around for two months, I found Norm Reeves. They were great at helping me with the daunting experience with purchasing a car (2012 TL). They got me in the car I wanted within 6 hours after landing in LAX from a vacation. I thought the car buying experience couldn’t get better. Boy was I wrong.
About a month ago, I brought my 2006 MDX in to Norm Reeves for what was supposed to be a valve adjustment. It needed a lot more. The service manager advised me it may be time to think about trading her in :(something my wife and I were not super excited about.
Enter Rob Motley. My wife and I came to Norm Reeves and got hooked up with Rob who found us stumbling around in the parking lot. He was very kind, not pushy, and was aware of our predicament. He spent 3 hours helping us to decide between downsizing to an RDX or to stick with an MDX. In the end we choose the 2016 MDX. Rob really negotiated a great deal BUT there was no base model available-​we thought we were back to square one. Nope, not with Rob. He called and followed up with other dealers and also with Acura to get us the exact model and color we wanted. He even did this on his days off!!! By that Thursday, Rob had me in the car I wanted for the right price and even got me top dollar for the 2006 MDX we traded in to Norm Reeves.
Thanks again Norm Reeves and a special thanks to Rob Motley. I almost can’t wait to purchase another car; no question where I will go and who I’ll be calling.

Just bought a 2016 RDX from Norm Reeves Acura. The salesman Robert Keith was outstanding, he made the experience very pleasant and pain free. If you need a new car go see Robert.

Shame on you! Walked around your entire car lot. Never greeted by a single person. No one in sight. Guess you’re not that excited about selling cars.

Just picked up a 2016 RDX and I couldn’t be happier! My husband was able to negotiate a great deal with Alex via email. Mark was our consultant once we got there. He made sure to make the process as quick and painless. Mark answered all questions and was very transparent and thorough during the delivery process. Totally recommend this Acura dealership if you’re looking to get a deal.

Awesome customer service, great salesman (Rob Motley), and a swift buying process. Norm Reeves will beat the best price you can find, and provides some of the best service I’ve seen at a car dealership. Highly recommended.

Finally was able to close the deal on my 2016 RDX last week. Hai Vo stepped up and was able to deliver a great deal and take care of all my questions and concerns. We were able to get a fully loaded RDX and leave Norm Reeves with a smile on our face.
Over the course of a couple weeks Hai stayed in touch while not becoming overbearing; when I went to the location and Hai was not there his teammates like Anthony were there to help answer more questions and help me to a speedy decision.
I’ve dealt with the finance guys on several purchases in the past and the team at Norm’s is top notch; although we had a few bumps they were honest mistakes and I truly believe the team is doing a great job well above the rest.
After my first experience at Norm Reeves Acura MV I would absolutely recommend the team, Hai Vo and company.
Thank you,

Great place to trade in and lease a new RDX. I love my smaller SUV. We bought our last SUV here also which was the new MDX but since kids are rarely with us I chose the smaller RDX and I love it! Like goldilocka… just right! Two great experiences and everyone is so nice and easy to work with!

HIGHLY RECOMMEND — Rob Motley
Last weekend I purchased a 2013 certified pre-​owned Acura TL. We worked with Rob Motley and had an INCREDIBLE experience. He was easily the most professional and courteous salesman that I have dealt with from any car dealership. Unlike most pushy and overly-​aggressive salesmen, Rob actually listened to what I was looking for and helped me find the perfect car. On top of that, all of the cars I test drove were beautiful. They had a white TSX Wagon that I almost bought for my girlfriend as well. I’ve purchased 4 vehicles in my life and this was by far the best customer service I’ve received from any dealership.
If you are in the market for a new car, do yourself a favor and go visit Rob Motley at Norm Reeves Acura.

My lease on my Acura was up and the salesman I’ve used twice left the business. I contacted the sales manager, Terry, and he put together the deal I wanted, the price and the car I wanted over the phone. He had a wonderful salesman, Jim Thomas, handle the actual turning in if my old car and the lease of my beautiful new ILX. George handled the finance with efficiency and seemed to really care. I was home with my new car in one hour. So impressed and happy to know that the dealership respected my time.

Had a great experience with Bill Barrette– sold me the RDX with advanced package. Very knowledgable and helpful. Compared the RDX against other SUVs including the NX Lexus. I consider the RDX to be refined with many high tech bells and whistles that add to safety and security. Vehicle was explained in depth and Bill knew his stuff.
I recommend him to any person looking for a Acura.
PS.
Vic was also helpful in the initial test drive
Dealership is not high pressure and the costco deal worked very well for me. Way below invoice.

This review is for the sales guy, Robert. The dealership itself was alright. The people working there were not the friendliest. When my boyfriend and I first walked in nobody greeted us… that was a poor thing to do. If I had to rate the dealership, I would give it 3 stars. All the employees there should greet every single customer. However, Robert was great! We visited many dealerships before coming to this one and I just hated every single sales guy. Robert, however, was not too pushy, he was friendly and a gentleman. He opened doors for us, offered us water plenty of times and helped us transfer our things from the old car to the new car.
My boyfriend and I did plenty of research on the car we wanted and all the information Robert was giving us about the car was not a lie :) He didn’t sell us on it, he informed us. Anyway, go to Robert, you’ll love him!