Mission Internal Medical Group

I have been seeing Jaya Philipose for almost 2 years. I had severe pain in my hands and had no idea what I was going to hear. After spending over an hour with me, Dr Philipose sent me for blood work. Within 2 days she called me, and the tets etc began. She has been so kind to me and I feel very fortunate to call her my Doctor and my friend. She has delved into my history and symptoms and has given me great advice. Her goal is to get me back to a pain free life. We’re getting there and I have her to thank!
She’s wonderful!

I have consolidated all of my Medical Needs (I’m 68, and in excellent health) with Mission Internal Medical Group, and have been completely delighted since doing so several years ago. Dr. Assem Desai, who is director of the Heart Rhythm Center in the group, is an excellent cardiologist. I went to him just to check on the status of my heart. If I need any treatment in the future, he’d be the guy I’d go to without hesitation. I also switched my primary care needs to Kelly E. Williams a couple years ago. She is terrific. I’ve never waited more than 10 minutes past my appointment time to see her (today I was ushered in right on time). She is bright, engaging, and focused (and with a good sense of humor, which is always a bonus for me). I’ve never felt rushed, and the office staff has been nothing less that top notch. I’ve referred friends and family to her. Dr. Michael Santoro is my Gastroenterologist. That whole «colonoscopy thing» is never pleasant, but his obvious competency, soothing bedside manner, and prompt scheduling inspire confidence and make it as good as it can be. In summary, I’m very happy with this group. I obviously can’t speak from personal experience about the rest of the medical staff, but if they are as good as the three I’ve gone to, I would not hesitate to call on any one in group.

Long waits… the doctors are nice.

Dr. Jaya A Philipose gets 5 stars! She has a fantastic bed side manner. I’m a big scaredy cat when it comes to needles and she was very patient with me. I never felt rushed and she answered all my questions.
There was one woman working the front desk that had a bad attitude. She needs to do something other than answer phones and deal with patients or general public for that matter. My visits were from last year so maybe she is no longer there anymore.

I had my very first colonoscopy and endoscopy yesterday at this center. And I just wanted to report that everything was fantastic from everyone but I especially wanted to recognize my nurse Kathy. She was very friendly and informed me about everything I could expect for my procedure so there were no surprises. Most importantly, she didn’t make me feel like another patient and that this was business as usual which I encounter frequently in the medical field and it really annoys me. In addition, all the other nurses were checking in on me to make sure I was ok. Considering, what I went here from overall it was a very pleasant experience.

Dr. Kelly Williams is awesome!!! She is so genuine, professional, listens attentively and cares about what she goes. Great doctor.

DR. Hanjan was just terrific as well as the entire office staff!

I went to see Dr. Kelly Williams for my annual physical. She was very professional, thorough and friendly. She personally called me with my lab results the day after my appointment to see if I had any questions. I plan to have her be my general practitioner going forward.
Why three stars? The front office staff is a mess. I had to wait 10 minutes for them to acknowledge me when I arrived for my appointment. My appointment was delayed over 30 minutes, and they were rude when I inquired about the delay. The other patients in the office were also complaining of long delays. Also, whenever I call their office I am on hold forever.
That said, I know from experience that these types of front-​office issues are unfortunately endemic to many medical practices these days. But they are particularly bad at Mission Internal Medical Group right now.

Had an apt today to look for a new primary Dr. Front desk staff was extremely unprofessional and abrasive. Everyone seemed overwhelmed and unhappy. In addition as questions came up regarding my insurance and other info they called to me across the waiting room and expected me to reply the same way. I found this a complete violation of my privacy and rude. When my turn came to see Dr. Pham and I asked him about the office environment he replied that was their standard procedure. I left without seeing him and am still in search of a PROFESSIONAL and kind practice.