FedEx Office Print & Ship Center

I have been going to this location for many years and everyone is very helpful. They give great suggestions and there also great items to purchase office supplies and even cards.

Worst fed ex ever. No service. Standing around for 10 min in line. This place sucks!!!

This place is an UTTER RIP OFF. I needed a school book scanned and they charged me $.89 a page to scan. I had 300+ pages that were double-​sided and they charged me for over 600 pages and wanted almost $ 400! Completely absurd to charge this much for scanning when it takes no special equipment but a scanner (no toner involved) and a computer. I will never go to a FedEx Office store again. What greed.

failed to deliver for $ 14 for 1 pound of valentine’s chocolate to michigan, again! took 7 days! promised 4 days.
priority mail, 2 days, $ 5, next time!!!
spent over an hour trying to file a claim. last time they jerk me around for over a month — anything to avoid making it right.

I have been printing all of my homework assignments at this location for the past two weeks, without any issue. Today I go in to do the same procedure as normal but instead of it going smoothly like it normally does with the same young man helping me… I was informed by a different associate (middle aged women with brown/​grey hair) that any emailed printing jobs have a 2 hour turn around process. Completely understandable if that is an «everyday procedure,» but due to having done this numerous times within the last two weeks, I found this extremely irritating and very inconvenient. I will no longer take my business to this store, and will no longer recommend it to my fellow classmates. Campus can be inconvenient but at least it is consistent.

I have totally had it with this store. Every single time I am in there its a problem… Problems with finding my account number problems with charging me to much or just not being helped at all. Who ever the short asian woman is in there is SO rude I cringe whenever she has to help me. I just got a collection letter for 150 bucks because who ever it is working behind the counter doesnt know how to charge my account correctly when I am there… BEYOND furious with this place. Fed up with this spot I am taking my stuff to UPS from now on.

This place is dead all the time. Which is nice. I stop by to cut flyers and i never have to wait for assistance. One time I left my phone in the shop and they held on to it rather than pawn it off for 200 bus rides. Trustworthy people!

Renee, Linda, and Aaron are awesome. Sometimes this location has slow service but they’ve always pulled through for my orders (even last minute ones).
Can be expensive but usually there’s some kind of print promo or coupon circulating.

Meh… The Asian lady at the counter has worked there too long. No smiles, just minimum service. The services are more expensive than the competitors. I only use them again if desperate.

I had a very good experience. Came in and they took care of me right away. I had a manual that was falling apart, they cut the binding off it and put a spiral binding on it and it works great. I’ve been here before to have plans printed, the staff help me with the first one then I did the rest of the sheets myself and it worked great.
Ok, I’ve read the other reviews. Wow, people can be very critical. If their reviews are accurate, then the shop needs to work on their service they provide.

I’ve made two attempts to ship items from this location. The first time I had to ship a check to Marina Del Rey to arrive the next day. The person who greeted me was a little gruff and gave me the impression I was inconveniencing them with my package. But, they shipped it and it arrived on time, so I didn’t really think anything else of it. But then, today, I was shipping a gigantic package to Iowa for my friend’s baby shower. I tried to use this location again. I used the same box that the item was shipped to me via UPS that I had unpacked, wrapped the gift, packed it again, and resealed. The way that I had packed it was with the bubble wrap on top (I’m not too smart about these things.) This left an area where if you push down on the top it leaves a slight indentation. The lady who greeted me (friendly greeting this time) immediately told me that they could not accept the package because of the few scuffs on the outside and the indentation and that they would be written up and possibly fired for taking the package (more information than I needed to know). In essence, they told me that another fed ex location might take the package, so I could try there, or I could purchase shipping supplies and repackage with the hopes that the next box would meet their extremely high standards. I opted to go to UPS instead. The one on Rockfield and El Toro Road. I recommend that one to anyone. The owners were very kind, noticed it was going to be expensive due to the size of the box, opened the box up, tried to determine if a smaller box would work, and then repackaged it up. It was clear that these people were really interesting in helping me with my shipment and providing excellent customer service. The difference was truly staggering.

This place only has 2 copiers and the people working are too busy to help with copying as they are packing boxes.

I rarely give a place this low of a rating, but after my card stock jammed one of their self-​serve printers as well as the one behind the counter. I decided to just use their stock so it wouldn’t jam anymore. When I told the girl at the counter that I would just go ahead and use their card stock for my print job, she said, «Well, I’m gonna have to hurry beacuse there are other, customers waiting». It was a put down and she made me feel that my print job was not worth her time. Wow. It was rude and I won’t go here again…

I’ll be coming to this location even though it’s further from my work, because the staff here completed a large order flawlessly while the Laguna Hills Kinko’s did not.
When we called in the morning to ask if they’re able to complete a large order of giant check creations, they were very accommodating and eager to help. They went as far as offering to pick up the USB that had the files in it, if the files were too large to upload!
They assured us that they’ll get the order complete by the event we had that night, and indeed they did!
The staff kept us in the loop and called when the first half of the order was done so that we could pick it up to deliver to the event location. An hour later, they completed the 2^nd half of the order and we were able to make it in time.
Nothing went wrong with this location, so we’ll be continuing to order our giant check projects from here!
Not sure why the reviews are so low for this place, but this needs to be remedied!

The locations was hard to spot at first. It is kind of hidden in the corner, but once I got in it was super easy. There wasn’t much of a line and there were plenty of staff ready for me!

I had to print and bind a color presentation, about 100 pages. I called ahead to ask what the best way would be to print it at the location and the person on the phone said to save it on an external hard drive and bring it to them and they would help. When I arrived, everyone that worked there was huddled together in deep conversation. I approached them but didn’t get a response. I asked for help with the copiers and was told someone would be with me shortly. I went to one of the printers which had someone’s pre-​paid card in it so I took it to the group of chatty workers. One of the women working there snatched it out of my hand and said it was hers and that she wasn’t done using the machine (although she was behind the counter chatting it up with her buddies). I asked again for help and was again told someone would be with me shortly. After waiting for at least 10-​minutes, I left. I ended up going to Staples, which was more expensive, but the service, even from the 18-​year old kid helping me, was 100% better. I will not give this location another chance to waste my time. I should have checked Unilocal before I went there and I would have known. Who manages this place anyway?

I wish I could give this place 0 stars. The manager there always gives me a hard time over packaging when UPS takes the same packages no problem. She lost our business and I’m never setting foot in that place again. I’ve had enough. I have since created a UPS shipping account and they pick the products up from my store with ease.

I have been in here a couple different times hoping the customer service would improve. Employees seem to be very rude and unhelpful. They just direct you to the do it yourself area without proper instructions on how to use the machines. When i tried to ask questions, i was blown off fast. Never comming back here again.

If I could give this location 0 stars I would!!! EVERY single time I come in here they are understaffed and I have to wait over 40 minutes just to ship a damn package. I’ve even seen employees in the back while one person is trying to help everyone out. The last time I came in the line was out the door. If I hear «be with you folks in a second» one more time…

If you need to get on the net to print real quick — don’t do it here!
This was my first and LAST visit here. I didn’t even get to get on the internet and I was still charged an arm and a leg. She said she gave me the money back, but I have not checked yet.
I called Fedex Kinkos and asked if there was a way I could print and get online. Carrey, who works at this Kinkos told me that there was, so I drove over.
I came to Kinkos to get online and print a few pages for a work shop I was doing. I had no clue how this was going to work so I brought my laptop in. After a few minutes, Carrey pointed me to the computers («The computer lab is over there») and she walked back to her counter– not offering to help at all even though I told her I had no clue what I am doing.
I hooked up my laptop to the LapNet ethernet cable and usb cord and downloaded all the software when prompted, and then it finally asked me to insert my credit card into the machine… and that is where the excitement ended.
No internet, no printing, and no card.
My card was stuck in the machine. I finally got Carrey’s attention to help and she had no clue how to work it. No wonder she didn’t offer to help me earlier. Her ‘advice’ was to «try the other one». I told her my card was still in the machine and she did not have a care or clue how to solve the problem and she just walked back to her counter to surf the web. I got my card to pop out and I went ahead and moved over (I know, I know) Hey. perhaps it was just a glitch… Nope, same thing.
I tried the computer station and by the time the thing loads you are already 3 minutes and 30 seconds into it. You pay .20 per minute plus a buttload per page. For me, by the time I finished printing it would cost me more than what I’m paid for mystery shopping!
I’m sticking to the ma n pop place down the street. They don’t have ‘fancy’ credit card machines that don’t work, they don’t nickel and dime you, and best of all they are not rude.