E-Cig City Mission Viejo

the people here are super friendly when I came in I was greeted and treated like they really wanted my business and cared about me I ended up purchasing some e cig juice I was very happy with my purchase I returned several days later and purchase some of their clearance juice. I definitely appreciated the customer service from the young tall blond man. I live very close nearby and I will definitely be coming here for my e-​cig juice. thank you very much

Love coming here!!! I leave happy every visits the staff are amazingly good & very helpful specially Jake the store manager always ready to help & accommodating :-) highly recommended!!!

Let me begin by saying Bryson and Jake are absolutely the best, they’ve helped me so much and I appreciate the honesty and fantastic customer service that has exceeded my expectations
I’m very satisfied and have had a couple of bad experiences from other ecig establishments that are to be honest more like lame hang outs rather than an ecig store

I came in not to long ago, and Jake hooked it up! He’s very knowledgable in every aspect of the vaping community and he educated me real quick on vape safety because of Jake I will be definitely be back

Great people to do business with.

Great guys, however. Bought an Atty from them, they did a great build. Worked fine, took out their build to build my own. And the screw fell completely in and out of the hole in the negative connection. When I returned for help, they pretty much told me to send it in with the hopes they replace it, or I’m shit out of luck. Will not be returning to this place.

I come here for all my vaping needs. The juice selection is large and they carry something for everyone. BEST shop around in my opinion and I drive from Aliso Viejo. And they have a fish tank, tell me what other vape shop has a fish tank?

Had a great experience coming here for the first time. The employees were very friendly and helpful and the guy who helped me noticed that an o ring was missing from my tank and replaced it without me even mentioning it. My tank no longer leaks and i get much better drags. I also love that they have some juices on sale for $ 6 =) this is definitely my new go-​to for ecig juice and supplies.

I had the best experience here! Even though I live pretty far away from this location I will drive the extra length to definitely come back to this location! I was helped by James and Anthony who are as funny and chill as they are helpful. Love love love the customer service here. The atmosphere, energy, and knowledge and patience of the employees will keep me coming back for sure. ALL THE OTHER STORES don’t care about you and will try to sell you crap so it breaks and you have to keep coming back and spending more money in there store. Then they refuse to let you return anything when it breaks, and they employees all have a stuffy attitude to make you feel bad if you don’t buy more, BUT NOT E-​CIG CITY, they are the best!

I don’t spend a lot of time in Vape shops but I came here because I bent my coils and was on my way to my girlfriends house and needed a rebuild so I stopped here.
Everyone was very nice and helpful. The vape shop was very clean compared to some others I have stopped into and honestly I was impressed in the juice lines they carry. All top quality good name brand juices. I was able to pick up a cereal mix by kilo which I enjoy but they have cuttwood and my favorite looper as well
Anthony did my build and he was very friendly and helpful. I was able to ask him some different questions because I am somewhat new to vaping and he had no problems answering them and giving me his advice which I did really appreciate. During the build I told him that I don’t like my atomizer getting too hot which is why I had an 8 wrap at about .4 ohms before and he built mine beautifully to be honest and it is still hitting great.
Sorry it took a while to review but I would def recommend this place. A cool staff and there is an awesome dog that hangs out there that belongs to one of the employees!
I was impressed my first time walking in for juice as a gift and this time for myself now that I am actually vaping

I don’t even know where to start. This place is hands down THE BEST shop I’ve been to. I’ve been to so many shops and quite frankly been disappointed with a lot of them. Every time I buy juice from another place besides e-​cig city I regret it! Juice is the best around here and the ENTIRE staff is awesome. Feels like I’m going to a family members house whenever I go there. I literally recommend every person I know out here that vapes to go there so if you’re reading this, STOP BY AND SEE WHAT IM TALKING ABOUT!!! If for some reason somebody has a bad opinion about this shop, they’re dumb and have no idea what they’re talking about!!!
–JT

Beautiful shop. Great selection. Employees are all super helpful. Max and a couple other guys helped me find my juice, showed me their collection of devices and drip tips. Definitely would recommend.

E-​cig city has amazing juices and such a great shop to get wraps done. Great mods, great attys, great juice selections. They are super friendly and the owner is one of the nicest people. Super chill shop everyone that works there is pretty much a family and it makes such a great atmosphere. See you soon James!
Regards,
Braden (:

Stopped in to get some juice, grabbed an atty while I was there. The staff is professional and courteous. Nice build. They made it better than I normally make myself. Great selection, and chill environment. Close to work for me. I will be a regular here.

Awesome!!! I just had my first visit here was so great! Went in to look for a new mod and juices, Anothony helped us! He was so great knew all the best mods and recommended one, called ego one! It’s so smooth and was also priced super fair! I will def be coming back for other visits for any juices and mods, it’s fairly new to the area! You have to come check it out!!! I recommend this place!!! Come check it out!

Conveniently located next to a donut shop, this is an awesome place. Wide variety, and the people here are SO nice, attentive, friendly and non-​pushy.
James is great. Changed out my cardo and patiently let me sample about the whole store until I finally decided on what I wanted, hehehe.
Probably going to be my go to smoke shop from here on out :)

Awesome place, looking for vapor? You have to check them out. Great staff, extremely knowledgeable!

CUSTOMER SERVICE EXPERIENCE– Considering that it was my 1^st vaporizer purchase/​X-​MAS gift. I had to return within 48hrs because of a problem with the battery reading the tank, so basically it was broken.
At that time I was disappointed in the way I was treated… when I had to drive back & forth (out of my way) almost daily with the same problem I had to begin with.
«Someone» needs to understand how to deal with a unsatisfied customer, especially wIth a NEW member to the E-​CIG community that spent about $ 500 in 2mths. Really… I even bought Girl Scout cookies!
After speaking with Alexis face to face and now knowing the replacement process, I completely understand!
Thank you for taking the time to explain the inside workings on your side and thank your patience!!!

Prices are fairly decent. Every time that I have bought a couple of bottles, there was always a +1 tossed in there. Prices for the actual Vapes and supplies is cheaper than the Vintage shop on El Toro.
I was helped by Anthony on my last visit in picking out a new vape. He picked out what fit my criteria and the budget I was in, and by far, his recommendation on the new purchase has worked better than the original set i purchased at another place that actually cost more money.

These guys are seriously THE best, they know everything about anything and are by far the kindest people around! You don’t know how to do a build? Ask Anthony! They will seriously sit down with you and show you step by step how to do something, no judgement of how little you know or don’t know! They are AWESOME!