Raymond’s Auto Glass

Called for a price on windshield and installation he gave me a price. Said he would be here at 9:30am waited he didn’t show up until 10:50am after I had called to ask if he was going to show up. They install the windshield they didn’t do a good job looked off. He said thats how it went… ok paid him what we he had previously told me he said nope the price was $ 20 more okkkk if I called for a price why the price change. Went ahead and paid it I just wanted him out of my house already.
Suggestion when some one calls for a price make sure you disclose any additional cost example Gas, Supplies, Tax ect. and just to be a bit more professional if you say 9:30 am be there at that time, call or better yet do like most professional installation companies do set a time frame.

Highly unimpressed. I was referred to Raymond by recommendation of Chuck at Santa Monica Radiator. I spoke with Raymond on 9÷15÷15 explaining we had an issue with a window regulator on the rear window of the passenger side.
He was responsive quoted a price which seemed fair. Pleased, I scheduled a time for 8am on 9÷16÷15, the job quoted to last approximately one hour.
Then that’s where it went wrong.
He turned up an hour later then the appointment. When I called him 15 minutes after 8am (so at 8:15am) he said he was 20 — 25 minutes away and didn’t turn up till 8:55am making my husband and I both late for work.
He hadn’t seemed to have understood my request that the issue I was having with the car window was the regulator not the window itself. Even though I had said twice on the phone what the issue was. So wasn’t able to fix it.
All up disappointment. Avoid.

My Jeep Grand Cherokee got broken into by someone breaking out the window and I called my trustworthy friend Chuck at Santa Monica Radiator who referred me to Raymond. I called him and he was able to get to Santa Monica that afternoon and replace the window which helped immensely. Raymond did an excellent job and I highly recommend him.

DO NOT USE RAYMOND’S AUTO GLASS.
He was recommended to me by the shop I normally take me car to when my back window was shattered. He came to my house to fix it and everything seemed fine. Fast forward to three months later, I shut my trunk and the entire window just shatters into a million pieces. Nothing hit it, no weird pressure, no crazy force I literally just shut the trunk and the entire thing shattered.
Called him and he refuses to do anything about it. Says, there is «no warranty» and he installed it 4 months ago.
I informed him that I was not aware the repair would only last 4 months, I was under the crazy assumption that replacing the glass on a windshield was at least somewhat permanent.
So, if you need a new window and don’t mind replacing it every 4 months, see Raymond’s «No Warranty» Autoglass!
Phenomenal work Raymond!

Raymond’s Auto Glass was recommended to me by Chuck at Santa Monica Radiator, and I trust Chuck completely. I’ve had two repairs with Raymond’s. The first was a windshield replacement, which has lasted without issue for more than two years.
The second repair was done today. My auto-​dimming rear view mirror developed an oval in the middle of the glass (apparently this is not uncommon). My car is ten years old, so it is out of warranty. Santa Monica BMW wanted about $ 900 to fix the mirror. That seemed rather high to me. I ordered the part online from Automotix (a great resource for salvaged parts!) for $ 74 and then called Raymond’s to install it.
Raymond’s was able to accommodate my schedule, came to where the car was, and completed the repair very quickly. All for $ 100.
I am quite satisfied.

Do not use this place for windshield repairs.
I was recommended by my trusted mechanic to contact this place when a small rock chipped my windshield. My mechanic at BVA in Santa Monica is wonderful and honest which is why I am very shocked and disappointed that I now need to leave a negative review about a place they referred me to.
They came out and filled in the very small crack, a service which I have had done before on a previous car and it lasted for the life of the vehicle. Unfortunately that is not the case here. It is only a month and a half later and the chip has now spidered out and I need to have the entire windshield replaced.
Raymond’s offered to take off the $ 65 from the replacement cost since that is what I paid for the fill in, but I am not comfortable going back to them for this service especially since I have now found out that they use glass from China, which is off drastically inferior quality (wavy when looked through, no UVA/​UVB protection, not an exact fit, etc.) to glass manufactured in the USA and/​or by the dealer.
I now have to spend $ 265 to get this done right on top of the $ 65 that I wasted with Raymond’s.
If you have a chip or crack, save yourself time, money and hassle and DON’T GO TO RAYMOND’S AUTO GLASS REPAIR in Santa Monica!