Providence Holy Cross Emergency Room

The emergency room was wall to wall patients. Son sitting in the hallway with traumas coming in left and right. Dr. Jason Fisher and team handled the influx of people in such a short notice. I give him and his team 5 stars and would recommend all my family and friends to seek treatment for their emergency needs.

I was there this week after a fall. After dragging my leg from the parking lot to the ED, crying & shaking from the pain, got to the ED. The obese security guard was sitting there slumped over & never looked up. Got to the window & was ignored. Asked her for a wheelchair, which took awhile. When called in to the triage room, and I do mean she yells out names from the room. I had to get up out of the wheelchair and walk in. Even after she got up to call a second time since I didn’t bounce in right away. She watched me walk from the wheelchair.
Once I was in, the PA and nurse were good. But when I went for xray, the tech was teaching someone. She was very obviously annoyed at the student. Kept telling her anatomy and positioning in a irritated tone. Once I was laying down and it hurt to try to straighten my leg, they tell me I have to lower my pants to mid thigh. REALLY? I told them I’d try, but my hip hurt. She says, «oh, it hurts?» I said, «That’s why I’m here!» They didn’t help me & I had to do a pelvic lift to slide my pants down — all the time tears streaming down.
Next time I need to walk into an ED on my own, it will be at Dignity Health Northridge Hospital. I was thinking that as I was hobbling in, but I couldn’t bear to walk back to my car.

Ha I wouldn’t even give this place 1 star
The nurse is soooo rude, I ask for a warm blanket and she looks at me as if I asked her for a million dollars, she goes yeah ok but umm its ganna be a while, then goes on to add, «like yeah it’s ganna be an adventure to her to the blanket» ummmm Ok???
Like I get it if your busy, BUT IT WASNT EVEN BUSY! It was around 12 ish on a Wednesday.
Then I ask if my mom can come in and she goes only 1 person can be here. And I told her that my mom needs to come and I need to be here to translate for her. My mom can speak and understand English, but when it comes to medical stuff, obviously I understand more and need to explain to my mom in detail. She yells at us and says no, so I leave my poor little sister as I go back to the waiting area and tell my mom what happen and what their doing and she goes inside. I facetimed my little sister to see what that annoying rude crappy nurse was saying.
So I asked the lady in the front of the waiting room area if I could go back there just to say bye and I needed to give my mom some paper work, she eventually took me and I went and handed my mom the paper work and said bye. As I was talking to my mom and little sister I hear this nurse yelling and saying I told them absolutely not and only one person back here blah blah blah yelling. Like lady RELAX. As I walk past her ugly face she rolls her eyes at me. She was lucky I didn’t punch her in the face!!!
2 this place smells sooooo bad!!! Like people hold your breath I swear it’s bad.
3. For it not being busy, it took a while for my little sister to get called, like she’s crying and holding her tummy and other people are laughing and talking as if there at a coffee shop. And they all get called before her?
SOOOOO
HORRIBLE PLACE!!!
Go to Northridge hospital they are so much better, cleaner, and nicer!
Oh and we were going to go to Northridge, but this place was closer and I had no choice but to take her here.

I had never seen a hospital take have a small child with a fever of 104 wait in the ER for 2 hours+. I had gone up to the receptionists window a few times because she was complaining of severe stomach pain. Instead they passed everyone else except another small child with fever as well and my 3 year old. I had to leave and go elsewhere. I’m wondering if the wait time is due to the geographical location and the residents that live around the mission hills area which are predominately low income Latinos. I have lived on the other side (encino) and my daughter would have NOT gone 2+hours without seeing a doctor. This is not good etiquette nor why you doctors and hospitals have your licenses. Spc dealing with small children who are prone to seizures at high temperatures.

I am very disappointed with a billing department. On 9÷29÷15 I came to Mission Hills ER with a chest pain. I called their regular cardiologist but they would not take me the same day.
For 4.5 hours (including 1 hour for billing) spent in ER room my insurance was billed almost $ 10,900.
Service itself was ok, medical staff was nice but I came out of ER having the same symptoms and was told to follow up with my regular doctor.
When I received a bill, I was shocked. My portion is $ 3,200.
When I tried to negotiate the bill, they showed no compassion and sounded irritated. I only giving two stars because of medical staff.

Stupid how you have to pay for parking when you have a family member in the er. I hardly carry cash on me and the parking attendant had me park and walk back inside to get cash.

This hospital is first class, they put humpty
dumpty back to get her again. Thank you for caring.

I had to bring my dad here 2x in 2 weeks. I can’t say enough about the nursing staff. They were attentive and quick to respond. Personable for the majority of the staff, of course you get one here and there that aren’t as great. The place is new and clean. The patient food actually looked and smelled good, (and the veggies were fresh and not mushy). That being said, I live 5 minutes from Henry Mayo Hospital and about 20 – 25 from Holy Cross, and will continue to drive the distance for far better quality. The ER is slammed all the time because a lot of patients prefer here over Henry Mayo as well.

It’s been years since I was here. The place is so different then it used to be and not in a good way.
The staff is cold and uncaring. You feel like they are just processing you and just want you out of their ER.
The triage nurse never introduced herself and was multi tasking while she was doing the triage. She really acted like she wanted to be somewhere else.
«Larry» who did the set up of the IV catheter treated my family member with disdain. When I asked something he replied to me in such a demeaning manner. He wins for the rudest employee of the day.
The waiting room is horrific.
The ER doctor told my family member (who had not been able to eat in two weeks) that they needed to go back to her GP. Of course it was the GP upon hearing her symptoms told them to go to the ER.
So disappointed in what used to be a great hospital with great staff.
Update– by not treating my sister that day and not diagnosing her properly, she was admitted two weeks later into ICU and nearly died. She was in the hospital nearly a month.

As unfortunate as I was to find myself here I would just like to thank everyone in this department who treated me, from the nurses to the ER doctor (Dr. Brackin) everyone was extremely professional and compassionate as well as understanding. Although I know it is their jobs, I am extremely grateful for them treating and taking care of the issue in a timely manner. THANK YOU ALL!!!

I came in yesterday because I was having some serious problems with my leg and my doctor would not see me till tomorrow afternoon. When I drive in there is valet parking so I leave my car with the guy. I ask to see a doctor and they send me to the E.R. the lady was super nice, she asked me what was wrong and had me fill out a form. Now at the entrance it clearly states that we will be seen by the severity of the case and not necessarily the order we came in which was fine with me. About 45min passed and I am called in, nurse takes my blood pressure and temperature and I am sent to another waiting room where I wait for a good 30 to 45 min to be called again. They take my info and the doctor comes to pick me up. I tell him how I’ve lost feeling on my right leg and he inspects in to make sure that I have no fractures. The then orders blood work, ultrasound and x-​ray for my leg. There was a lot of waiting in between each test but I was glad they were thorough. Turned out I had a muscle strain and the game me pain medication just in case. They gave me a copy of my full report and how to take care of my leg while it heals. They even said that if my leg does not get better within the next 5 days to come back so they can check it out. I want to switch to this hospital! My own doctor doesn’t do shit! Thus place tool better care of me.

I have nothing but LOVE and GRATITUDE towards the staff of PHER. They saved my life on 3 separate occasions with there innovative techniques and experience. Open minded to the point of even taking my suggestions into consideration, I wouldn’t even consider being taken to any other Hospital. I am PROUD to be part of the Proviidence Holy Cross Medical Center family!
To those people that complain about having a long wait for the ER, take a second to consider that YOU are going to THEM for help, YOU were not invited! Have some patience, consider YOURSELF lucky that you are about to be treated by some of the BEST in there fields! If YOU don’t like or appreciate the care YOUR receiving, get out of the way so that someone that does can have that badly needed space that YOUR waistIng!
Thank you for your love, patience and open mindedness towards me!
To EVERYBODY «it’s going to be a GREAT day!».
Damon J. Snyder

We went there today to get help for my Aunt who has Parkinsons. She has been suffering with some health issues since she came here to California. We got an Awesome nurse (Susan) in the ER. We did have to wait a really long time, but it is cold and flu season. Anyways, most of the techs were great… most impressive was the ER Doc and Nurse Susan. Thanks!!!

My baby fell and hit his head. The staff was very quick to react and take us in to see a doctor. I am thankful my son is ok and the doc didn’t make me feel like I was wasting his time.

I came in via ambulance for uncontrolled nausea and vomiting. I was alone my husband home with our 1 yr old. They put me in the waiting room until I started vomiting on the floor. Then they put me in a room and left me there untreated for an hr. They demanded urine assuming I had a uti but when I couldn’t produce any urine due to dehydration and vomited again in the br they finally decided they would treat me. My husband came with the baby and admitting wouldnt let him in. I finally had to walk over to ed to get him in. They were awful from beginning to end. I’m a RN too and they treated me this way. It must be a horrible place to work

Saved my dad. Thank you

I had to go in for some serious prob’s and they were all great. Clean place, plenty of parking (when we went), polite staff, and they were very reassuring once they knew what was going on with me. I wish the wait would be been shorter, but I expect that in an ER.

I have a lot to say some good some bad, but let’s just say that it seems like a nice facility and mention that charging visitors $ 5 for parking is silly as all it does is push visitors into the surrounding residential neighborhood for parking. I am sure the community does not appreciate this with a bunch of strangers parking in front of houses. Also, for parking they do not take debit or credit cards, cash only; shady (especially since they contract out to a private company).

This place is a joke of an emergency room, absolutely no sense of urgency throughout the staff, excluding the billing department.
If this message ever gets to management, in my opinion «you honestly deserve a demotion» ER is a straight shame.
I could go all night dropping bad thoughts, but I’m just burned out on the WAITING of course.
Good luck if u decide to torture yourself at this no sense of urgency room

I will be having surgery here on May 22^nd for a kidney stone. My Dr informed me that I need to do a bunch of pre-​op work, so I came here. From the admin woman Tammy Torres, to the EKG lady Sylvia, to the X ray guy Kris, everyone was awesome. Tammy and I chatted it up, she even helped me with some insurance issues. The good thing about getting it all done here was I am already in the system for surgery next week. I got in an out of each department with no wait. I even went at 4pm, which was crazy.
I feel better knowing the people here do care. It takes some of the anxiety about going under and having surgery away. The hospital seemed clean to me, and the bathrooms were spotless. I will write and update after my surgery next week. I just hope the Dr’s and nurses are just as nice.:)