HealthCare Partners Medical Group

I love HCP — Been going to this one in mission hills for a year now. Very friendly staff with great doctors and free parking. The offices and waiting rooms are clean and beautiful. Also love the Urgent Care services offered as back up for my family.

I rather DIE than to use Health Care Partners or Health Care Partners Urgent Care. After taking my elderly mother for consultation I have never witness such insecure and incompetent practitioners. I thank god that I have Kaiser Permanente and hope to switch my mother ASAP. IF YOU VALUE YOUR LIFE, REALLY CONSIDER ANOTHER HEALTH CARE PROVIDER

I brought my son to urgent care here, the wait was very long but is expected. I gave them my ins info paid my co-​pay, and yet still got billed. Apparently they didn’t even note down my insurance. That’s just not right.

Went in for a broken finger on a Friday. Once inside (2 hours later), the doctor didn’t anything without x-​rays (I understand). However, their machine was down so they sent me to another location (waste of 2 hours). I went to take x-​rays (another 1.5 hours) and went home waiting for them to contact me. Have not heard from orthopedic doctor at all, even after calling (they don’t even pick up their phone) and leaving messages. One and a half weeks later, I have to run around with other doctors and threaten insurance regarding such bad service and how to bypass the referral necessary to go see another doctor.
Overall, a broken bone needs to be dealt with promptly, I assume. These guys operate at such a low level. I feel bad for people going to this facility. Never again will I go there.

Brought my son for consultation with Dr Barry Good doctor with great bedside manner Made my extremely nervous 12 yr old son comfortable while having procedure done I highly recommend him His medical assistant was also very nice

Dr. Veloso is my primary care doctor. He is very professional and attentive Doctor. I just saw him for my physical. Most doctors are in a huge rush to get you out of their office with one foot out the door. Dr. Veloso has a genuine care for what your healthcare needs are. I appreciate how he will explain how things work. Everyone in the office is nice and they smile at you while you walk through. The office is clean and they give free suckers! Thank you, Dr. Veloso.
Dr. Gabbay is my gynecologist. She is fast and efficient. Very kind, with a smile. Her staff is very friendly, too. She has a genuine care for your health and well being. Thank you, Dr. Gabbay.

They need put on their website what insurance they accept, instead of having people waiting (while sick) only to tell them to go some where else. Soooooooh irritated!

Had my first physical with them yesterday and had a great experience. Dr. Burchin was very caring and understanding and had great bedside manners. The staff were very polite and office was clean!

My 5 children and I have been members of HCP for over 15 years. The main reason I stayed is because of my childrens’ pediatricians which are great. The staff in pediatrics has always been very helpful & the receptionist Anna is awesome. She has always done her best to help make an appt. as soon as possible, get answers in regards to referrals & insurance issues & make my children comfortable.

Unfortunately, I will be forced to look for another Peds. office/​Medical group because HCP Peds. does not have enough contracts w/​specialty depts. such as SPEECH THERAPISTS, AUDIOLOGISTS for children & ENDOCRINOLOGISTS. It’s truly a shame. With so many patients they REALLY need to focus on the COMMUNITIES NEEDS. 3 Speech therapists for the WHOLE L.A. County does NOT cut it!!! Even the therapists say they can’t accommodate all the HCP patients! How terrible… Healthcare Partners, get a grip & look @ your demographics, people!!!

They were really nice here and took me in right away. This will be my local, urgent care location. I would def recommend it. I went it on a Wednesday night and it was packed, so lucky!

Parents Pls be aware of this doctor Thomas Ryou. went UC for my dtr 3 days shes having fever n cough n cold and last wk too fever so i was concern went there n Dr thomas ryou gave me a lecture WHAT? really and he said he doesnt believe of those albuterol n motrin or meds at all WHAT !!! i was freaking out coz he doesnt do anything and lecture me abt bacteria and infection so i told him will talk to someone outside and told me if i want diff dr of course then the other dr immediately step in n xray my dtr has pneumonia unbelievable i cant believe some dr dont chk just lecture and talk n talk we were there for longer bcoz of DR THOMAS RYOU who did nothing at all n telling me my dtr is not sick its just normal symptoms WTH … parents be warned plss dont let this guy chk ur kids … and he thinks i’m an opportunist I pay our med ins for 1k a month seriously!!! … if someone in health partners would like to speak to me i will gladly speak to them just msg me. i am concern for kids who goes there and dont get the right treatment.

I can honestly say that I am very impressed with the urgent care in Mission Hills. I literally was in and out within 27 minutes. I went in there to get some antibiotics for a minor infection, so I checked in at 9:30pm and was out by 9:57pm. I literally waited less than five minutes to be called and I didn’t have to fill out a four-​page long biography of my medical history. It seems as if they already had my information in their system and my co-​pay was low. I was seen in a speedy, but caring way. Even after I was seen, the doctor put in my prescription right then and there to a nearby pharmacy. By the time I got to the pharmacy, it was already filled and I was back home within the hour taking my medicine. Brilliant :)
I’ve never been in and out of an urgent care so quickly! It takes a lot to impress me and I was… Impressed!

This office is overcrowded. but the pediatrics do take there time with my kids… pls don’t let your child be sick and you need a walkin. the receptionist is beyond rude for dr. Sevidal. she will tell you the office don’t take walk in and it’s not here problem but if you go to this office they have a side for walkin/​sick kids… this office really should change the receptionist

ACCESS TO CARE IS A HUGE PROBLEM
I’ve been going here since 2005, 10 years now. The plan I bought 10 years ago said that I’d be able to access my Primary Care Physican for same day appointments. In the beginning this was true. I’d call, get an appointment the same day, they’d take care of me, I’d get my meds and be on my way.
NOT ANYMORE! 4 of 5 times that I call at 8:30am when they open to get an appointment for something that needs to be seen today I get he’s not available. Then they don’t offer any other doctor or rarely urgent care. I love my Doctor, but 80% of the time I don’t get to see him. Only if i book physicals way in advance. Otherwise if I get sick or injured I don’t get to see him unless it is a week or 2 out from the flu or injury. I have had to make a huge stink just to get an appointment to get antibiotics for a head cold. I have been sick for 2 months now, getting antibiotics thru urgent care and phone calls. Finally got to see my PCP after raising a stink and unfortunately after having lost my job, due to inability to work because I’m sick.
10 years ago I chose HCP plan because they offered access to a single doctor who I would get to know and trust over the years. I grew up with Kaiser and never ever had the same Dr. twice. Kaiser almost killed me twice by anti-​phallactic shock because they didn’t read my medical chart to see what my allergies are.
I’ve liked HCP but in the last 3 – 4 years it has been next to impossible to be seen. I pay $ 12,000 a year for the privilege to see a doctor at this place and per my contract it says I can be seen the same day I call. But now after Obummercare all I can get is Urgent care, AFTER HOURS unless I throw a tantrum.
My Doctor provides excellent care when I get to see him, but Access is the problem. He told me that he hears this a lot from his patients now and many have left. He even confided in me that he is thinking about leaving and going into other work because as an MD he is burned out. He said this same thing happened to his Mother. He says HCP denies access to his pateints and then double books him far out in advance so that he doesn’t even have 1 or 2 appointments available for things that come up or same day appointments. He says that he doesn’t know how long he will remain a doctor there. They burn out the good doctors and then HCP patients are left with the mediocre ones. He said that 3 – 4 years ago HCP was bought out by a huge dialysis outfit and that they were only in it for the money and so much changed there for the worse. I agree, the access has tanked. It makes me sad that I am about to leave this doctor, but only getting him 20% of the time I need to see him when I was sold a plan where I would have access to him same day is just plain bait and switch.
They have great information and personalized care when you can get it.
But Access is a BIG PROBLEM.
Their pediatrics also suck. They shove shots down your throat, won’t try to spread them out or go slower. They refused to acknowledge that the DTAP shot they pressured me into caused my Son’s Asthma. They are not supposed to give shots when the child is sick. If confuses the immune system into attacking the body during an immune response, like when you are fighting the flu. It can cause auto-​immune responses and/​or diseases. We have no history of Asthma in our family and my Son had Bronchioleitis at the time they gave him the shot. So now anytime he has any chest cold, his body thinks its an invader and we are in full-​blown asthma. This leads to all night round the clock nebulizer treatments every 4 hours. Try that and working!!! Good Luck!!! And remember this Parents: Doctors are not responsible for any harm they cause your child through vaccination. They are exempt, so is HCP, the insurance company and the drug manufacturer. Facts they minimize while trying to get you to consent to a shot that they make $ 150 on.
Also if you need a nebulizer ask for a prescription and then go online and buy 2 so you have a spare. It will cost you $ 80-​$ 250 depending on the features you get. If you go thru their durable medical equipment company, they will charge you $ 250 for a $ 29 used nebulizer and charge you all kinds of fees and make you sign all kinds of paperwork so they can overcharge you and HCP. I’ve been there and sent everything back and they sent threatening phone calls saying they were going to charge my credit card because they had to destroy the nebulizer because it was used. (we didn’t use it) It was used when we got it, scratched up and hoses not fitting properly. Horrible experience. Just get a prescription and buy your own, google nebulizers and you’ll find how they are ripping us all off.
Another time one of their Dr’s drew a LOT blood while removing earwax from my 2 year old. Just way too forceful, not at all gentle. I put a cotton ball in my kid’s ear, picked up, ran, and never looked back.

Adult care is awesome. Dr Desai is a great PCP and Dr Potruch is a great OBGYN.
Their pediartrics are horrible! Long wait times — over 50 minutes in the waiting room. Doctors that take over 2 days to call you back. Can you imagine waiting 2 days for your newborns doctor to call you back? If you can find another pediatric office for your child.
Update on Mission Hills HCP. I got Pneumonia and landed in the hospital. When I called to follow up with Desai, the lady that answered the phone said «Are you sure you need to see your PCP? Didn’t the hospital give you antibiotics?»
I finally got an appointment to see Dr Desai in August!
Hallelujah!

Place is clean attentive staff and easy parking accessible to the 5fwy and close to 118fwy love our pcp and specialists here although they can get busy at times and you need months in advance to get an appointment close to your desired day

Myki at Dr. Butcher office was so rude. She had a real bad attitude. We are a new patient to Dr. Butcher office but we will not put up with being treat rude. Her supervisor Liz said their customer service is better than that.

Soo just when I was about to change my insurance plan, I found dr. Peterson! Love this doctor addressed all my concerns and fit me into his schedule the same day!

In a day and age where healthcare is often questioned I can say that without a doubt that Healthcare Partners has its act together. They are professional, knowledgeable, and great people.
I always leave feeling I got taken care of and that I was treated well. I would recommend this place to anyone who needs great healthcare.

I love Healthcare Partners Medical Group. I’ve been using them for over 10 years for all of my medical needs. Their doctors, specialists, PA’s, & nurses all rock. I’ve also used their urgent cares countless times for myself, my daughter, and my mom. Their staff is just great. Went in for a physical recently and got a clean bill of health. Feels great!
It’s important to stay healthy people… have you gotten your annual physical exam yet? lol ;)