Enterprise Rent-A-Car

Renting a car is like going on a good date, you are lucky if your experience goes well! At Enterprise I had a great date… I mean experience several times now. It might be time to get on
.
It’s so nice to have a good experience when renting a car. My first experience with Enterprise was when I had a car accident and I needed a car. Enterprise did everything possible to make my life easier, if only I could find a man to do this. When I arrived they had all my insurance information
ready, making this process very easy. They gave me several choice of cars and let me pick what I wanted. They were very friendly and I was very happy with the service I received.
Since my experience was so good the first time I decided to come back. I was going on a trip to Yosemite and I need to rent a car. I was overjoyed to meet Clinton. I had a few hiccups renting a car because when I called on the 1 – 800 number they made a lot of promises that the store location had no control of. Clinton did whatever he could to help me fix the problem and get into a good car. He even drove me home and then walked back to the store. Yes, seriously, he walked back so we could get on the road faster. Since my experience was overwhelmingly good, I knew I had found the perfect place!
Last weekend I went to Vegas for my birthday and we had 6 girls that needed to fit in one vehicle. A weekend with 6 girls is a headache, let alone a car ride. We needed a truck so I reserved one with Clinton this time instead of calling the 1 – 800 number.
Once again I got superb customer service while checking out the car, and checking in the car. I couldn’t ask for anything better. They also drove me home and picked me up. Thank you Enterprise and Clinton for taking good care of me!

I was hesitant to book at this location because of the low amount of stars. It was either this place or a different location and this place seemed a bit more promising. I call to reserve a car and spoke to someone from the call center. Just a tip, get a hold of someone at the actual location because the info from the call center and the location differed. I wanted a particular car which the call center said was available. When I get to the enterprise location, they did not have the car I requested. I was fairly disappointed but Dane was extremely helpful in helping me find a car I would be happy with. Overall, I was helped by Dane, Clinton, and Drew and they were all amazing. I had an extremely smooth rental process and returning my car sooner than expected was no hassle. Clinton and Dane accommodated me to the best of their ability and Drew made it so simple and quick to return my car. I was definitley happy with my experience.

Had the worse experience EVER not only was the manager unfriendly he was down right rude and with no hesitation to basically kick me out of the office I have rented from this location many times before under different management and never had a problem. Manager CLINTON J BOMAN needs to take some customer service classes. Because I don’t live in the area he refused to rent to honestly I think they just did not have any cars avail since the lot was empty and this was his way out he moved my reservation to a location near my home and said they will be able to accommodate me. I get to this location and they have no cars avail at least not what I had reserved. I called this office back to see if there was any way possible they could assist me and they continued to refuse service I mentioned I would give a bad review online and they just did not seem to care. I had never been treated so poorly like I was by Clinton. FYI Canyon Country office 2 thumbs up for accommodating me and upgrading at a great deal and for proving AMAZING customer service!!!

My car broke down on the frwy on Friday afternoon (major traffic), the tow truck dropped me off at this location I was back on the frwy 20 minutes later Kevin was the best. I was so impressed with every single bit of their process it didn’t even bother me that my fuel pump went out

Timely, efficient and friendly! My go to spot when I need a local rental car. Keep up the good work!

Super staff, always courteous. Malcolm is my personal favorite. Cant beat their prices and «they pick you up!» Only thing I would suggest for improvement is make their reward program either more generous or create other ways of earning extra points… Like giving a review for instance LOL.

The staff in this location was professional and provided excellent service. They even picked me up and brought me to Enterprise to get my rental car. Very happy!

Very courteous staff, fast and easy check in and return. Would rent from this location again.

I come to this place very often, and I always get good service here, from the moment I walk in to the moment I leave

Awesome services… quick and easy check in and check out… will defiantly be back to this location

Great Friendly Service!
Alex Brooke Josh and Greg Always a Pleasure!
Always Willing to Help!
Past Ones that have been Promoted Transferred
Katy Roy AG

Received a free upgrade because they were low on cars. Quick process. Everyone was friendly. I will come back here if I ever need another rental.

After my car decided to blow up on the freeway on the way to an appointment, the tow truck driver dropped me off at this location. During my distress call to AAA they pre-​registered me for a rental car pickup with Enterprise so when I walked in all my information was immediately at their fingertips.
Staff here were very friendly (thanks Brooke!) and worked quickly. They had me out of there and on the road in less than 10 minutes which I really appreciated; I ended up only being a couple minutes late for my appointment despite my misfortune.
Price for the rental was reasonable. My only complaint is that the seats of the car they gave me were stained and dirty (especially the back seats).

Have never really had a bad customer service experience at any Enterprise, so it can be hard to distinguish GREAT service. The crew at this location was very friendly. I do have some feedback and a recommendation to call if the estimated home pick up time runs longer than expected, a courtesy call per se. Other than a late pick up, Andy and the crew got me in and out with a great car. Completely Satisfied.

Nice staff and friendly. I normally rent for this location when renting for personal use. I reserved a specific car size two weeks in advanced and was assured that they will have that category car in stock but to my disappointment when I went to pick up the car they didn’t have it available, so I had a smaller car for a long road trip. The car I got had low tire pressure so I had to deal with putting air in the tires the whole trip. An not to mentioned the car was not washed and the car interior was dirty. When I return the car the manager offer me $ 10 off my weekly rate and offer me a 2 size double upgrade for my next rental. whoo hoo. So much for being a loyal customer of Enterprise

Horrible job on cleaning the cars and every car that I’ve rented with them had a mechanical problem or trunk wouldn’t close right and car stalled on me! They use to be good I’m not sure what happend.

I have been using this location for the past couple of years. They are always professional yet very friendly. I know Unilocal is based on opinion so I doubt that they intentionally make billing errors or try to take money from people. Javier is the best although I have never had any issue with any customer service person at this location. I highly recommend this location not to mention they are the best rental company compared to those others.

My boyfriend and I had the best experience here. All of the staff were friendly and professional and made sure we made the best choice for our rental. The rental and return processes were simple and quick. Just what you want before you take a road trip. Thanks guys! We will be back!

Trevor the Manger of Enterprise has made my rental situation very easy and pleasant. I have had this rental for a while now and he let me know about the weekly rate right away, going through a car accident, dealing with shitty car insurance is a drag, no drama see Trevor

This review is late but better than never. I will NEVER EVER rent from this place ever again. Not only this Enterprise but any of them.
Long story short, got into an accident, insurance company sent me there, told me I would have to spend no money as to they cover up to $ 40.99 per day for me. They tell me I have to leave a deposit of $ 250.00 PLUS scare me into paying $ 12.99 a day for insurance… when I protest the $ 250.00 the jerk says to me «you should be glad your insurance is paying for your car to be fixed» EXCUSE ME JERK… mind your business and stick to screwing people over renting cars. I have had my same insurance for 27 years with zero accidents mind you, so, No Jerk, I HAVE PAID FOR MY CAR TO BE FIXED.
When all this was over, my insurance asked me about my rental and I explained to them about the deposit and insurance, they told me that no deposit is needed due to the insurance company paying for this and my insurance covers rental cars! AND ENTERPRISE knows this. So, I spent $ 105.00 for no reason.
Why do people have to kick you while you are already down? Never again.