Ecola Termite & Pest Control Services

Ecola doesn’t even deserve one star but no option for zero star. Well I was highly recommended to ecola from a friend at church. First the inspector spent about 30 – 40 mins on the inspection and didn’t even bother to crawl under my house. He went in the attic and garage and said oh you have dry wood termites. I receive a report a week later and was given a choice of spot treatment or tent the house. I called the inspector to ask for professional advice and was told my infestation wasn’t that bad so I paid over $ 1200 for spot treatment. After a couple more inspection from other termite company I decided that Ecola was the best choice due to the 2 year warranty. The inspector/​salesman was very convincing and kept pushing the yearly $ 250 plan. The company never called and never re inspected the house within the 2 years warranty as promised from the inspector. But they did call to ask me to sign up with the $ 250 yearly plan after the 2 years were up. Ecola was nice enough to extend my warranty for another year due to false promises made by the inspector which by this time he was no longer with the company. So I decide to have Ecola inspect my house and treat any area where I have termites. AGAIN NO INSPECTION UNDER THE HOUSE!!! The Ecola rep was very nice and gave me sad stories about how they don’t get paid unless I sign up with the $ 250 yearly plan. Also he mention they are all on commission so they need to sale to make money. He ask me where do I see signs of termites. I reply «I don’t go around under my house and attic looking for termites». Isn’t that your job I replied. Shortly after my warranty expired. My wife found droppings… Guess where??? Yep from the hard wood floor under the house. I called Ecola and confirm what the first inspector told me which was droppings from termite are not visible until 3 – 4 years. The Ecola on the phone agreed with that statement. So the termites were under my house from the first day Ecola inspected my house.
Bottom line is this company is all about $$$$$$ and not what is best for the home owners. Every time I get an email or see the «termite lady» on TV stating they are number 1. I feel so sad knowing they are just trying to make that sale.
This experience was a blessing in disguise as my other friend spoke highly about another termite company which did a very very thorough inspection. First he took about 3 hours and found 8 colonies of termites under my house and 2 in the attic. This other company also explain to me that fumigation is best as you cannot see what is behind the walls in your house like the expose garage.

Our Homeowner’s Association renewed our contract with ECOLA for termite services for this coming year. Over the past 24 hours, I had a termite swarm in my kitchen. 30 termites per hour or so for the whole day. This morning, I called ECOLA to schedule a technician to come out to inspect, and they schedule a technician for two weeks out. That is absolutely the earliest available, they said. They’d be happy to put me on a waiting list if there are cancellations, though. So I’m waiting, but extremely dissatisfied.
I guess once they think that they’ve locked you in as a client, this is how they treat you. Ok, I get it.
Think twice before getting a long term contract with ECOLA, I know that our HOA board will be.

Charged for a service that we did not receive nor approve. When calling to ask about it and have refunded they avoided phone calls. Asked to speak to a manager several times and first time receptionist said he just got in for the day and would call us back in 20 minutes or before end of the day. Called after 30 minutes and was transferred to voicemail. Called third time 1 hour later and receptionist said «to be honest with you he has left for the day.»
They are liars and Very unprofessional. Be careful.
3 weeks past and still no refund after all the days they lied and promised they had processed it. Assurances are false. Frustrating to deal with– they do not care.

While I was willing to work with them, as my third call clearly indicated, once I experienced their horrible service from the Supervisor (Anna) my decision has been made to go elsewhere. I am fine working through the problem and waiting the period of time needed; however, not only did they not set my expectations to begin with, but when I phoned the third time about the problem not being resolved, the contentious conversation with the Supervisor, who was more concerned with getting her point across instead of easing the consumers concerns or setting their expectation in a friendly manner, helped me make my decision to go elsewhere. There are too many other choices who offer the same product, but with a better service experience. I asked to speak to her boss but, as you can probably guess, her boss wasn’t available. Not good practice. And I paid something like $ 180.00 for that visit. Live and learn from my poor service experience. I can’t judge the actual product yet. It has NOT worked as of yet, but I guess 2 weeks and 2 sprays isn’t enough time to solve an ant problem. Not something they told me to begin with, but that is the message I’m hearing now. This could be the case, but their delivery, expectation setting, and frankly Supervisor who isn’t great with customer situations has led me to another firm. I am fine waiting the extra time. What I’m not fine with is a Supervisor who has no ability to ease a consumers mind, but instead created a contentious conversation.

I have used this service more than once. I chose it because I thought being a woman owned business it would be detail oriented, respectful of time and customers. It has been a disappointing experience in all areas.
The last paperwork u found for them was two to three years ago. I called them for rats. I was out of town at the time and my niece handle the majority of the transaction. she’s young and didn’t know how to doublecheck the guys work. He was scheduled to come out and repair every crevice that could allow a rat to get in my attic, and then come out and check after he set traps. He did come back and check and I did not have another issue util recently. When I did some sniffing around the house looking for points of entry u spotted a couple of places where the last tech did not do the work properly and failed to cover openings that would allow entry. I contacted them again to come out. I explained at the time that my schedule was tight and the technician had to be here at the time window they promised. I had a meeting with a client. They assured me that he would be there in the time window. He arrived late and gave me excuses which do t help when you have to be at work. He asked who had done the previous work and commented on what a poor job it was and how many things were left undone. They could not warranty it even though it was there employee that did the work.
It was not a pleasant experience for either of us. He became defensive as I was upset about his lateness and I felt disrespected due to his not following the time commitment, and then making excuses about it. As well as taken advantage of by the company on the shoddy work they performed the first time that was confirmed by the tech that came out this time. Had the work been performed correctly the first time I would not have needed a second time. And it has been well over thirty days, they are supposed to come out and do a follow up in two weeks — no follow up and a couple of weeks after he was here, the kids found the rat traps left out. They could have hurt themselves and I really thought other people should know.
They had no problem getting their money, but the follow up and quality of the work leaves much to be desired.

ZERO stars. They have the WORST customer service I have EVER dealt with.
I told them NUMEROUS times I don’t want them doing work at my house when I’m not there. There were numerous encounters with the service reps, but this last one was the kicker, i called and made my appt for Saturday when I would be home. They randomly decided to send someone on a Monday at 930.
THE WORST, don’t use them!

I had a great experience with Kevin (the inspector) and Raymond, the treatment technician! They were both friendly, kind, and supportive as I am a very recent widow who was suddenly faced with termite issues. They reassured me and helped me feel confident ECOLA would take care of the problem and protect my house! I will heartily recommend your company to my friends and family.

Our family has used Ecola for our houses for many years and have been very satisfied with their service and product.

I am quite pleased with the services I received from Ecola! On time and thorough.

BEN IS THE BEST! From the first time I met him during his inspection and price quote, I knew that he was TRUSTWORTHY, KNOWLEDGABLE and a GOOD GUY. BEN is the reason I chose your company.

Very pleased with their service and employees. So happy to find a company that could treat out termite problem and not have to worry about toxic chemicals.

Customer of many years! Responsive, great service!

Great! Always come when they say! Very effective pest control. So glad to have found them.

This company was referred by a friend because we have had very negative experiences previously with termite control companies. I didn’t want the house tented, but wanted to make sure that alternative methods worked. Frankie Soto came out from the Mission Hills office, and was very honest and informative. The workers were wonderful, and really went out of their way to be as effective and helpful as possible. They applied heat and borate, and there’s a 2 yr warranty. I highly recommend this company.

Daniel and his team really stepped up to the plate on our listing sale in Carlsbad Ca. They stood by their work and their word and everyone closed happy and termite free!
Robert Santangelo — RE/​MAX Home Center Broker

Ecola treated my home in Malibu with safe methods for Dry Wood Treatments and Ground Termites. I was in a hurry to get the inspection scheduled and they were able to accomodate me. The inspection was performed by Frankie and he did a great job and sent the report to me on email by the next day. They were able to schedule the treatment which I had to reschedule at the last minute. They were very nice about it and rescheduled for a week later. The treatment was performed by a very competent team who respected my home and concerns. I will only use Ecola for my termite inspections in the future.

Anna listened to my concerns about the pest control at my apartment and explained how to prepare and what to expect. It turns out that the apartment is doing a reasonably good job and that I’m having problems because I didn’t prepare correctly. She said if I need any more information, to call her back anytime.

We have had an ant problem for a long time and it was getting really annoying. We tried everything to get them out but failed. Ecola came and they were gone in about 5 days. It was nice not having to chase the line of ants to kill them.
The ants are back but the tech warned us of that. Results weren’t going to be right away but they are scheduled to come back out today to get them again.

Had a free inspection this morning and it went great. The guy who showed up was on time, he was professional, he was efficient, and he explained that we are in good shape and only need minor treatment at this time. Some companies will tell you your house is falling apart so they can charge an arm and a leg, so thus far, we appreciated our experience!

I love it when a company is organized and cares about you more than their own convenience. I chose Ecola Termite and Pest because to get rid of my pest problems because they have a great offer on the Radio. They provided me a nice discount (SWEET!!) than they flexed to my changes not once, not twice, but three times so we could get our house sprayed for these pesky bugs and spiders.
I love these guys.
Good people on the inside… good people on the service end.
I’ll be going back to my new friends at Ecola…