AT&T

All I can say is customer service is EVERYTHING!!! However, this location lacks it BIG TIME! All on behalf of their manager, Alvaro!
Alvaro was condescending, rude, and just did not want to assist me at all. I was told I could not make a phone purchase under our plan due to not being an authorized user on my hubby’s account. I totally understood and proceeded to tell him it would take a moment or so to contact my husband so that he could have AT&T authorize me accordingly. However, he said that would take a few days in a condescending tone as if he was saying «get that shit done on your own time, I don’t got time for that.» I called him out on his rudeness letting him know I did not like the fact he just did not want to assist me. I then asked for the manager, he said he was the manager in which I was shocked due to his unprofessionalism. I told him I would be reporting his poor customer service to AT&T immediately.
I got on the telephone right away with Marisol at AT&T and she took my complaint gladly and apologized for the incident. She conferenced called my hubby in on our convo where he then added me as an authorized user on the account in the matter of minutes NOT DAYS like Alvaro previously indicated!!! She then recommended the nearest AT&T store and even gave me an activation credit. Now that is EXCELLENT CUSTOMER SERVICE!
All I can say is Alvaro should not be in management and/​or representing the AT&T company. He is lazy and lost not 1 but 2 phone sales today. Jarrett at the San Fernando location was beyond professional and deserves a promotion!!! Please see him for all of your AT&T needs.
Buyers/​customers beware! Do your business elsewhere… this store is not worth the headache!

I live in Burbank but I drove out to Mission Hills because Kimberly Garcia got transferred from Toluca Lake to Mission Hills.
No words needed. She’s THE BEST. She’s honest, she wants the best for you. I’m going through my work visa applications through an immigration lawyer and Kimberly fights harder than my lawyer does when I have ANY issues regarding my phone or U-​Verse bundle. She will call the AT&T customer service and she will stay on the phone for no matter how long (in my case, 4 hrs, and no i am not exaggerating at all) to make things right. She REALLY fights for you because she cares for every one of her customer.

Store opens At 10am and we were waiting outside for about 20 mins and no one came out to open door. 3 other parties and myself got tired of waiting and left. This is extremely bad customer services plus lots of business lost

Since December 4 –th, 2014 I couldn’t use my internet because of awful customer service of AT&T. They cut my internet service without any notice. After so many phone calls that I made a day with AT&T nobody helped me even the managers. I lost all my bussines customers, so much money. I decided to switched with another company. Today is January 28 2015 and they forcing me to pay a Bill that I never use the service. otherwise they’re going to give collection agency. How nice of them…

This store has great customer service! Nathan helped me with my phone issue. I originally purchased the phone through T Mobil & had service with them (T Mobil). When I switched to AT&T, I had to unlock my phone through a third party because T Mobil could not do it. Because of my unlocked phone, I needed a bit of technical support to get my 4G network running. I let Nathan know this & was pleased that his service was very helpful. I had other questions, which he went out of his way to answer. I walked out of the store without spending any money (not my intention, but they were sold out of the new shatter proof glass screen protectors) and in comparison to T-​Mobile store’s very poor customer service, I felt like a valued customer. Thus, without intending to, I proved that one doesn’t have to buy something in order to be treated well at this store. When I was a customer at T-​Mobil, they were very rude & also they skipped my name on their (45 minute) waiting list during a store visit in which I went to pay my bill & ask questions. I am glad I switched to AT&T! Thank you.

My family and I have had AT&T for years without any major problems until we walked into this store! We went in thinking that we were going to get a great deal with their new bundle plans for 4 lines at $ 160 with 10 GB of data. A couple months later our bills kept coming very close to $ 400.
Customer service told us to go to the store because that is where we made the contract and we go to the store which is full of incompetent representatives that say one thing and turn around and do another. We finally got the manager to check our account and we saw how she went and told the representative that had helped us that she had made a mistake. She turned around and said that she would do everything she could to fix it; over a week passed and we never even received a phone call. We called customer service and they informed us that they hadn’t even received a phone call and that they couldn’t do anything over the phone.
I have never been so infuriated. They don’t even seem to care that we are paying this ridiculous amount because of a representative’s mistake. We would have never signed the contract had we known that the prices were going to be this high. She repeatedly reassured us that the price was going to be $ 160.
I started this nightmare with this store in February. It is now July and I am still having problems because nobody can do anything to help. If you are thinking of going to this store just turn around and save yourself from a store full of people who have no idea what they are even talking about.

Got a new building a mile down the road. At&t said i could port the number. Thursday i called at&t to port number, 5 hours later got confirmation.
Next day i found when i tried calling number it was disconnected. I was then told that they changed the number because it was not portable. 7 hours later and now furious. They sell me on on a u-​verse internet package. Great deal and i was getting a free samsung tablet, but would have to pay $ 100 deposit. I paid and the install was to be the next day. I called the next day wondering when they would be there. They said oh the deposit never went through. On the phone now again for another 4 hrs. At&t calls wells fargo with me on line and got confirmation of transaction. They still couldn’t confirm it. So i had to start all over and pay another $ 100.00 deposit. Install would be Thursday. Still getting Tablet and a great deal but furious.
I call Weds morning to confirm install for that day. They had no record of it but confirm the deposit. Now ready to explode. They redo the order but now cant give me the tablet. Furious but need to get business back online they say the best we can do is set up install for monday the 20^th. Ugh the monsanto of communications i just took a breath and handled it.
Today now two days later, on my way to get coffee i get a call from At&t. (we are sorry for the inconvenience, but because you had this number shut off we cant get it back for you. WTF.
So i go to a branch location and explain the above. They were like WTF, we will handle it.
I sat in the store for 3 hrs, supplying emails and all confirmations. To hear there is nothing we can do.
Now guess how i feel??? O ask what now? The at&t store manager said. I wouldn’t wait for a refund from us. Go to your bank and lawyer and file fraud cases. Now all this time, money and frustration. No phone, no internet -$ 200.00. And now have to source new company and update over 2500 customers 200 plus vendors, all web advertisements and sites, corp paperwork etc. ALL I GOT was a couple of «SORRY FOR THE INCONVENIENCE».
AT&T THE MONSANTO OF COMMUNICATIONS. AT&T SUCKS!

As I am pretty clueless about cell phones, I was very happy with the help from Wendell. She was able to transfer all my old go phone stuff to my ‘new phone’.(new to me) and was quick and friendly. She seemed knowledgeable. I had tried to at another ATT location to ask some questions before I got the ‘new to me phone’ and felt sort of just blown off as I was not going to be ‘buying’ anything. Wendell answered my questions with out hesitation. I think they know what they are doing at this store. I will return here for any future transaction. Thanks.

Totally useless, they can take your money for sure but won’t help if you have an actual problem with your account. «call customer service» ok then why are you working here if you obviously «CANT assist me»

The customer service here is excellent! I recently came in to upgrade my phone to an iPhone 5. I was greeted at the door and notified of a 40 min wait and the guy put my name on the list. I asked if I could come back in a half hour and he said yes. I came back and was third in line!
My service rep was Kris and was super nice and patient since it took forever to get the old contacts and pictures off my old phone.
Then I came in a week later to trade in my old iPhone 4 and had Janet was my rep. She was also great! She told me all about how to use my store credit so I decided to use some on accessories and apply the rest to my phone bill. She even put my phone protector screen on for me!
Minus one star for the long wait but other than that this place is top notch!

About 40 minutes and no service get a better system its painful just to buy a simple modem step it up guys

shame on ATT… I ordered an iPhone 5 on the 14^th of August at the ATT store and paid over $ 700 for early upgrade, today is the 23ed and I still didn’t receive the phone neither did I get an email to confirm shipment, however my daughter went on Friday the 21^st to the Apple store and was able to buy an iPhone and take it home on the same day. Does this mean that because they already got my money I can wait and I don’t get my phone on time? ATT doesn’t care about customers that they already got their money.
You’re not important if you prepay and its shame on ATT BAD CUSTOMER SERVICE.

Great customer service and no wait at all. The tech support department here was very clear and helped me with no extra charge. I probably will never change my wireless service because of the great customer service I received.

Only one person working with no sense of urgency. Waited over an hr with one person in front of me. Charged $ 25 so i could use my old phone since my other one broke.