Jordan Automotive Group

We’ve been coming here to have our cars serviced for about four years now. They are consistently professional, honest and pleasant. They go above and beyond to make the client experience a good one. I schedule my appointment, am checked in within 5 minutes, and get to wait in the most pleasant room (sounds silly, but think about how many hours we spend waiting for oil changes over the years!) Comfy chairs, pub tables, good lighting, an office area and wifi (I often bring my laptop), and they usually have a manicurist here.
They also have a courtesy car to give you a lift and bring you back for your car. I’ve used it once and the gentleman who drove me was delightful– reminded me of my grandfather.
This is an efficient and well-​run business. Every person has been friendly and helpful. We plan to buy our next car here. We give it our highest recommendation.

I stopped in for an oil change and was told by the Assistant Service Manager they could work me in. I proceeded to tell him it was a fleet vehicle to which he replied I would be interrupting his lunch because he would have to make a phone call to get the approval so therefore he couldn’t take care of me today. What kind of service is that?

Sales guy, Joe Hayden, made my car buying experience great! Friendly & relatable to me, he made the process enjoyable. We got my car ordered & it came in 9 weeks on a 6 – 10 week prediction.
Still disappointed on multiple previous repair visits, but the sales team (except the trade-​in guy who screwed me on a car that they should have paid fairly for, but didn’t) was friendly.
If you need a car, talk to JOE!

No pressure sales by sales or finance. Total transaction time was less than 3 hours. The price on the car is the price you pay; don’t forget to add taxes. The out-​the-​door price of all of their vehicles is very fair. I am very pleased with my experience and purchase. I purchased a 2013 Toyota Sienna LE AWD minivan with many extras for under 26k after taxes.
I definitely recommend Jordan Automotive,

I’ve dealt with the Toyota end of this operation for almost 10 years now. I’ve never seen a better (or even as good) automotive operation. As it happens, when I bought a newer Toyota to replace my older one, I ended up getting one in Chicago, because I was time-​constrained and wanted a very particular model/​feature-​set. I did deal with their salesman (Craig, I think was the name), and he was excellent: attentive, helpful, but also not pressuring.
I have had most of my regular service done here for years, and they do impeccable work. I know some people complain that dealer service is costly, but much of that is due to the fact that they use genuine Toyota parts rather than the third-​party parts that I just don’t feel like relying upon. If you go to an independent mechanic and ask them to get OEM parts, the service total price tends to be about the same as dealer service.

Mike Gafferty was amazing to work with. He made getting a truck for my Husband so easy and hassle free. I don’t think I’ll ever buy a vehicle from anyone else!

My husband and I were looking for 2 new vehicles. We had an appointment set up when we got there we stood in the showroom for 20 minutes waiting for the salesman finally a lady came and said she could help us. She said your here for a tundra & a camery? No the rav4 & corolla. Oh ok so it took another 20 minutes for her to get the cars so we could test drive. Finally our salesman acknowledged us saying he was showing the rav4 that we were looking at to someone else so if the other person decided on it then he will find us another. Then we had 2 cars to trade in took them forever to give us the trade in value which was a total waste of time they weren’t even close to what they are worth. We finally said that we had another appointment so we had to leave. The lady said she would try and get us better trade in value and call us on Monday, we still have not heard back from either one of them. So Jordan’s guess what we are going with Nissans! You missed out on a 2 car sale!

I heard so much about how hassel free this dealership is, my experience was not the case. 1^st salesman didn’t back to me for little of 6 hours, so I stopped in the dealership and asked for a different sales person, I was assigned Dan. At first he was helpful, but when he emailed me the car with the spec’s I asked for it would always be with other extra spec’s as well which did not want. When his voice mail box was full I ask the person answering the phone to please have him call me. After I was told he would be back in 30 min. now 4 hours have gone by, and no call. I then called to ask if I could speak with the sales manager to see what he could do. To make a long story short Mike is a rude person and tellng him made it even worse, I have never been treated so bad by a sales manager. He then told me the car and extra’s I wanted did not excist and there was nothing he could do about. We agreeded to be done. By the way I found the car I wanted with in 5 min. and bought it 3 days later. Jordan Ford is a joke and even more with this sales manager. Thank you

My own father referred me to Jordan Auto. He knew I had been looking for months upon months, unable to make a commitment and decision, and could have gone on for months if I felt like I couldn’t trust the dealer. Luckily, he purchased a car a couple months ago and was very pleased with the Jordan experience and the car itself, so I thought I would give it a try too.
Todd, the sales manager, was very helpful in finding me a vehicle with all the features I wanted (even though it wasn’t the car I thought I wanted initially :)). He worked within a specific schedule I had set for buying, and the car was in great shape and better than I had imagined.
I worked with Joel to actually the purchase the vehicle, and he was very helpful as well. I was aware of the no-​negotiation aspect, and that alleviated a lot of stress I was afraid to face in the first place. He explained every piece of documentation that I was getting with the car and made sure everything was set up the way I needed it to be (like the bluetooth!).
Since I’m counting on this to be a great vehicle that I won’t replace for a number of years, I hope I don’t see the guys at Jordan Auto anytime soon, but that doesn’t mean that you shouldn’t stop by!

I was very nervous about going through a large dealership for my new car. My family had always gone through the same guy – and always been happy. This year, my mother bought a new car and our guy recommended Jordan Toyota. She had a great experience; so when I decided I wanted a new Prius V, I was told the same – Go through Jordan Toyota.
The woman who helped me (Nancy) was so genuinely kind that I immediately felt comfortable. Not only did she help me, but not once did I feel pressured. She let me test drive what I wanted, did not try to push me in the direction of something I did not want, explained to me all the nuances of the Prius models so I knew what I was doing (everything is done by pushing a button… I had no clue!), and then answered every question I had with patience and a smile. I really worked her, too. I probably was not an easy customer.
Eventually, I had it narrowed down to two different colors, so she went through and created a spreadsheet showing each one’s cost and what my payments would be for both. (Each spreadsheet took a while to make, too.) Not once did she let on that she was getting aggravated with me, nor did she ever try to sway my decision one way or the other to hurry me along. She simply gave me all the information and then let me have time to think and discuss with the person I made come with me. She even went outside in the awful heat and found two similar vehicles in the colors I wanted that were side-​by-​side so I could have a better idea how my car would look.
She spent an entire 2+ hours helping only me. Not once did I have to search for her for help or wish she would leave me alone. It was the perfect combination of attentiveness and freedom to look around. I honestly enjoyed every minute of the buying process with her. (Who knew spending so much money would be such a delight?)
After I finally made a decision, I felt very confident that I was getting a decent price and had been treated very well.
On top of Nancy’s wonderful help, Jordan Toyota offers free car washes for life, and I can go in whenever for a manicure or massage. (I just have to go within the manicurist’s and masseuse’s schedules.) Being a Jordan Toyota customer has some nice perks. They definitely want their customers to be happy and comfortable.

My husband bought his Prius here in 2008 and was very happy with the buying experience and the service. So naturally, we went to Jordan when I found myself in need of a car. After going to another dealership and being subjected to very high pressure sales tactics and downright rudeness, Jordan Auto was a breath of fresh air. They do «no-​negotiation» pricing — what you see is what you get. You may end up paying a bit more, but it saves a lot of stress and hassle. They also have perks for customers that include free manicures and massages when you take your car in for service, as well as free car washes for life. We found a nice used Civic that we liked and Sal, our salesman, was friendly and helpful throughout the buying process.
The «other» dealership bragged about their Unilocal reviews, so I felt it was only fair to write a positive review for Jordan. :) I would wholeheartedly recommend Jordan Auto to anyone in the area looking to buy a new or used car.

We just leased a 2011 Volvo C30 through the Jordan Automotive Group. This is the fourth vehicle we’ve acquired from them over the last eight years, and has definitely been one of the best sales experiences we’ve had at a dealership in quite some time.
The entire turn-​in/​new-​lease process was effortless. Following an appraisal of our old vehicle we were told that we had a fair amount of equity in it (Volvos hold their value if cared for), and that there was even some repeat-​customer cash we were eligible for. Both the salesman (Shawndel) and the Finance guy (Dan) were well up to speed on these programs, and above-​board in their dealings with us. (Their sales staff apparently does not work on commission.)
Price on the vehicle was more than fair – the model had just been red tagged (marked down) along with a few others on the lot in preparation of the new model year being released. Everyone we bumped into at the dealership had positive attitudes and I don’t recall that we ever received any intrusive/​high pressure sales calls while we were shopping. Couldn’t have asked for any better – A+

I got my first car, here they were the best in the area for the price. I tell anyone to go here because they are the true lowest price for your buck!
I loved my free massages and express manicures on Wednesdays, free car washes whenever. I also got to check Unilocal and Facebook on their free wireless while I was getting my oil changed, and we cant forget the mouth watering free fresh-​baked chocolate chip cookies!!! YUMM!

Excellent customer service! They take away all the stress of buying and maintaining a car.
Bonus perks: free massages and express manicures on Wednesdays, free car washes, free wireless to use while you wait on your tune up, and most importantly, free fresh-​baked chocolate chip cookies.

On our long cross-​country road trip, we realized the car was overdue for an oil change. It uses so little oil I’ve carelessly gotten out of the habit of checking oil levels, so the routine oil changes are necessary for that as well as the change itself. So we made a stop at Jordan Toyota in Mishakawa, IN for an oil change, chosen from the web as the closest dealer offering express lube service. Talk about a first class operation: cars sold for a fixed price by sales people on salary with no commissions. Clean and new facilities. Spacious, comfortable waiting area. Free cookies, coffee and bottled water. Service performed in an hour for a price comparable to California. AND, for those so inclined, a masseuse and manicurist on site, services also included in the price of your oil change or other service. Cheryl talked with a woman from Michigan who drives down to Jordan Toyota because their service department is more trustworthy than her home-​town outfit.
I was so impressed I actually thought for a while about driving back here after our return to Ukiah, with my pickup, and trading it in on a new one at Jordan Toyota