Diamond Home Services

Called this «professional» cleaning company to clean my mothers house before out of town company arrives and I leave for a trip– the company sent Fredrika was prompt and professional at the interview 2 weeks in advance. I gave parameters of when to come and clean– after Christmas and before the 28^th when I leave for a trip. We were prepared to pay more than DOUBLE what we normally pay because it was a professional company coming with a team– supposedly. Fredrika was to call me back with the day of service. Today– Dec 23^rd– still no call and the holiday is here– I called the main office– nothing scheduled– so they arrange for Sunday and we are ok with that. Fredrika calls me (what a coincidence) shortly after to «set up» the cleaning appt. She has troubles doing Sunday and the other days before are booked (I gave them 2 weeks notice to insure the cleaning) and Monday (the only day they offered) is too late for me– I am gone. So then the company calls ME to cancel at 430pm Dec 23 before a holiday when I cannot make other arrangements! Sad as a realtor I have so many potential clients as well as new construction projects all the time. Unprofessional, overpriced, left me in a bad position by not accommodating my arrangements and VERY poor management.