Apple Store

I am sold! This place initially got me a little annoyed but after I figured out how they work the Genius Bar, I understood their concept and things went well. The place was a zoo when I got there. I was greeted immediately, checked in and took my place at the Genius Bar.
No one talked to me for at least 10 minutes but soon remembered: I have been checked in and needed to wait my turn. When it was finally my turn, I received the undivided attention of a brilliant man who REALLY knew his stuff.
He ran some diagnostics. All was working fine (latest software update would not load & my MacBook had totally died).
I agreed to leave the machine. They contacted me a couple hours later, all was repaired and ready to go.
I needed a new battery (this Mac was purchased used and never had one). They did a full update of the machine. Upon getting it home, it was literally like a brand-​new-​out-​of-​the-​box Mac.
Yes — this IS what I wanted…
The thing works great. The staff at the Genius Bar knows what they’re doing. The service work was timely. No charge for the update /​re-​install. I paid for the battery and am beyond thrilled at how my Mac works now.
Each and every time I’ve had to call Apple on the phone, I get a real person who speaks English. I’ve always been well taken care of.
Tell ya what. If you need service on your Mac /​apple product, DON’T go anywhere else!

Brought my laptop in because it was no longer working. Didn’t have to wait at all (I did have an appointment set) and was treated with respect by someone who clearly knew what he was doing. They tried to extract the information on my computer, which required me to purchase an external hard drive, but they were unable to get that information as the hard drive was a lost cause. They then refunded me in full for the external hard drive since it was no longer necessary. I ended up paying $ 120 for a new battery and a new operating system. When I got my computer back, even though I lost all my info that wasn’t backed up, it was essentially a new computer. I was very pleased with the communication and professionalism from everyone I encountered (I know one guy was named Matthew).

Unwilling to stand behind their products. Charging cord no longer charges. It’s obvious the cord is broken inside near where it enters the device. Won’t provide a new one without charging. They Act as if it’s consumers fault that the cords are subpar. Can’t wait for contract to end to switch to a different manufacturer. Recently purchased a new laptop as well. So glad I did NOT purchase an Apple product.

I went in on Saturday to have my cracked screen repaired. The person «helping» me told me I needed to come back on Sunday at twelve when the store opened so that I could be helped first. I went on Sunday (at 11:15) and the store had been opened for 15 minutes. It was already crowded and I was shocked because I was there, what I was told, 45 minutes early. So we talked to someone working there and waited an 1 hour and 45 minutes just to get my phone looked at and fixed. After that hour and forty five minutes, my phone was taken but since there was no machine to replace my screen, they gave me a new one. So I get home and, of course, have lost everything (apps, contacts, etc.) so I start redownloading everything. Then, I keep getting a message that says «SIM card not activated». I call sprint and they tell me how to activate my SIM card, which doesn’t work because Apple messed up. Sprint said they are not supposed to put used SIM cards into new phones, but they did. I don’t know if the Apple employee was lazy or just didn’t know what he was doing, but either way, I now have a useless phone and will need to spend ANOTHER day at Apple trying to get this fixed. Overall, slow and useless customer service at this Apple.

Recently went in to get my lady her first Iphone. Everything went great. Very friendly staff-​especially Danielle. Se set up up with Brian and Ben to help us and they could not have been friendlier. Cannot wait to go back soon and get my MacBook Pro!

Who the hell makes you pay to ask a question over the telephone. All I need is an answer to a pricing question

I like apple products, and this is the best place to go for them because of the selection and knowledgable staff. If there is ever a question the staff doesn’t immediately know the answer to they always look it up and learn something along with me.
The reason for my 3 star reviews is that they are SO busy these days. Sometimes I can’t get an appointment for days or longer. Its a shame because when they were a newer location you could get an appointment typically with in the hour. It cuts down on the convenience of an apple product with a warranty. Where I used to go get a new phone or macbook if mine were acting up, now I may be without it for a few days. Thats an eternity for a business that tries to run apple products whenever possible.

How to say this, hmmmm terrible service, terrible. I waited 2 and a half hours and that would have been ok. But after I got a message to get back to the store because they were ready for me I had to wait yet another 30 min during which, non of the probably 15 employees non but Natalie her name was I think. She was the only person who approached me on her own, thank you for that…
Do your self a favor, try different store or maybe different company…
Apple guys, being that big doesn’t mean you can skip the customer service, it’s still very important…

HORRIBLE customer service. Genius bar? Seriously? Far from. Having to schedule an appointment in a store to receive customer service is one of the worst business practices I’ve seen. Not honoring the appointments after they’re made is simply unacceptable. My entire experience with Apple, Apple products, Apple stores and Apple store employees has been terrible. I never should have moved off a pc. My Mac Book Pro does everything they claimed it wouldn’t, both of my iPads lock up, sometimes won’t launch videos or when the videos do play there is no sound. Time to move away from Apple and back to a more reliable solution.
To the hipsters working there who felt they were too important to provide me any level of customer service, get over yourselves. You didn’t contribute to the success of Apple, you’re simply another retail employee. That doesn’t make you a genius. I’m sorry they automated gas pumps, you were born 30 years too late for your skill set.

While a few workers are very helpful, the majority appear uninterested and lack follow through while helping. Each time I go, I am juggled between multiple people and my needs get lost in translation. Workers are knowledgeable but lack customer service and communication skills.

The Apple Store in Ridgedale mall has decent service but is extremely busy. If you are looking for an in and out experience this is not the location to go to. All representatives were very knowledgeable and very helpful.

Be prepared to wait.

Had a great experience there after I bought new I Phone5s! Looking forward to taking a class on Wednesday AM!:))

I was pleased to learn that after 3 weeks of struggling to figure out why our 2010 iMac had suddenly started to do nothing but show a blank white screen, we had purchased extended AppleCare for the product. Please bear in mind that this is our home computer and we had our first child this passed June… all of our Baby pics are on this computer… I normally back up the data once a month, but with our child, I have forgotten many a task that doesn’t directly involve him…
Long story, short: brought our iMac in on a Thursday evening, they were not able to figure out the problem. They informed me they needed to take it overnight and diagnose the problem. They had no idea what it was. They informed me they would call me no later than Friday by noon with a diagnosis. I never received a phone call at all. Ever. I called them THREE times on Saturday and on Monday morning I finally received an email: My iMac was ready? !? !? I called, super surprised (of course), and hustled down to pick it up. Bonus! Extended Care covered all the costs.
With no explanation, the «Genius» had me sign the paperwork and take our iMac. I brought it home only to find that they had completely replaced the Hard Drive. No one communicated ANY SUCH PROBLEM ever. We lost about 4000 priceless pictures. My wife frantically called a manager. for some stupid reason, these «geniuses» were going to send our Hard Drive to Apple. What? Thank gosh she stopped them from sending it.
Well, they were going to make us drive into the mall to pick it up, I called the manager back and he fedexed it overnight. However, he made them require a signature and like any normal 34 year old adult, I can’t sit at home and wait for a package to be dropped off during a business week… so a week later I picked it up from the Fed Ex office. The Hard Drive is going to cost a fortune to be able to retrieve any data. If we can at all.
As an employee of the top web development firm in the midwest, probably the USA, and an owner of 8 high priced Apple products… this whole experience made me and makes me question my loyalty; Disgusting treatment of extremely loyal customers.

Thumbs up to this Apple Store. The geniuses are very friendly and helpful. Apple’s customer service reps always seems to really care about your problem and finding a way to fix it.
I knocked off one star because of the way Apple handles in-​store checkout. Sometimes when it’s busy it can be hard finding someone who can swipe your credit card and check you out.

THUMBS DOWN ON ONE TO ONE’S HERE! I’ve had SO many awful experiences with One to One’s at this store from day 1 that I NEVER want to deal with them again! They are generally rude, arrogant, belittling, robotic, and not as knowledgable as they probably should be. They gave me an incorrect resolution to an iphoto/​imovie question that led to a halt with my non-​profit.
Different employees have given me conflicting resolutions for Mac problems. Their conflicting advice led me to quadruple ALL of my photos and videos until my memory was full. 2 guys laughed during a later appt. while telling me I had the «perfect storm» and I would have to manually delete all extras. It took me over 100 hours. I run a small non-​profit that depends on videos in schools and this store’s advice has halted my non-​profit work which is in another country. I am always friendly with clerks, but the arrogance of many clerks here is amazing — I won’t name names! I was told I needed a new speaker, they replaced it, I then had them test the original and it worked perfectly! They weren’t interested in putting the original back and the hassle was a lot for them! And me!!! The day I brought my MacBook home after purchase, the cd drive didn’t work. They wouldn’t replace it! They insisted on fixing it!
They want to SELL here, and any One to One help following the sale seems to be the customer’s problem.

After 3 horrible experiences in the last 6 months at this store, I’ve vowed never to step foot in it again. Not only are the employees all but useless but, as another reviewer mentioned, I have always arrived early for my appointments and NEVER waited less than 30 minutes before being helped (30+ minutes after my appointment).
I’ve heard salespeople blatantly lie to customers about future support for products, I’ve witnessed salespeople arguing with customers (the customer was right in both instances), and I’ve even been bribed with free $ 80 headphones after returning to the store after they «fixed my phone» (they in fact broke it, then shortly thereafter replaced it free of charge).
Some people are really doing a disservice to potential customers by giving 5-​star reviews to places like this (cough, AppleFanboy Kyle T, cough) when they are clearly just not very smart people (seriously? your Windows computer didn’t have space so you brought it to the Apple store? are you kidding me?)
Anyway, this place is awful. One of my coworkers just came back from an appointment (he was on time, but was gone for over an hour with all of 10 minutes worth of ‘appointment time’) and told everyone around that he’s never going back.
Nice to see this store is getting what’s coming to them.

Why enforce appoints if you do not intend to meet them? I understand the idea as a line, to keep the «genius bar» less cluttered and to allow customers to roam the store. However if «appointments» are made then they ought to be kept. I disappointingly waited 1 hour only to be told that they did not intend to support defective iPhone vibrate motors.
I give two stars rather than one because they were very polite about telling me to wait indefinitely and that they would not support their products.
Not only was this a turn-​off to the store but Apple as a whole.

50% of this is for the Apple Store and the other 50% is for apple products in general with a big shout out to the big guy, Steve Jobs that is, not the Big Big guy!
Took my old 3Gs phone in to get updated. My crappy old windows based laptop keeps telling me that there is not enough memory left to back up and install the new 5.0 for my phone! Well I make an appointment for 24 hours from my in store visit and in 10 minutes everything is installed and complete. Now that’s it for my store experience. I was In at Christmas and bought a new IPad as my Christmas gift to myself and that was a quick painless event. The store is filled with people to assist you. All of them very helpful from what I’ve found, no complaints there.
Part two of this is the product. There is nothing electronic that you can buy that gets better with age. Now that has always been a hard core fact until the iPhone came along. With this new add to the 5.0 my phone gets better and better. Now with my iPad and my phone I can down load music on my iPad and it’s all of a sudden there on my phone, and the same in reverse. Calendar events, contacts, videos, all this without wires and without me having to dink around trying to get crap to work. I can’t get my windows based laptop to open a damn word document sent from work to home because I forgot about the new Word and the old Word, unless I remember to save the file in a different type… yet I can open, either on my phone to view.
I’m an apple guy for life. Apple TV is next, iPhone 5 when it comes out. I can only imagine the things that Stevie J will have waiting for me someday up above!
KT