Zip Express Installation

GeekDesk contracted Zip Express to re-​install a large number of desks we ordered and we were promised 2 installers because of the task itself and the quantity of work to be done. The day before the appointment they called to confirm that they have an installer coming. I asked, shouldn’t there be two coming? They said 1 should be enough and I countered that we were promised 2 at the time of the initial scheduling. They assured me that 1 guy would be enough. They were very wrong. I am mildly upset and it’s ruining my day. Find something else if you can, if not, please get them to guarantee you what they promise. I just feel sorry for the lone installation guy, it’s not his fault. God bless him.

I have used Zip Express in the past through
, and had a very good experience. The technician returned a second time to address any unfinished business and did flawless work. I have another appointment with a technician tomorrow. There was some mis/​non-​communication between the state and national reps, so I am not sure what to expect this second time around. But since I booked it through
, I am not worried about getting a refund if it falls through.

When you call Zip, that’s exactly what you get. Zip. Unless you complain… again and again and again.
I was planning on getting a new 55″ TV and was really interested to have someone look at my room and provide some guidance on mounting the TV.
I called and made an appointment for a 2 hour window. When that date/​time came, no person came to my house and no one called. I called 2 times to Zip Installations. Both individuals said they were searching for another tech and would call back. Neither person called back.
So I set up another appointment at 1PM for another day. This time, directly with the Tech. 1:00 passed, 1:15 passed (I called his cell phone — no answer), 1:45 passed (I called his cell phone again — no answer). No call, no show.
I wasted many hours for them to come to my house… just to give me a consultation for potential future business for your company. The worst part… they charge you before they ever do a single thing!
After complaining to the CEO of Zip, I was able to get a really great, competent installer who did a phenomenal job on installing the TV. I was ready to give them a good review even after all the trouble, until I tried calling 3 times to have them credit the $ 99 consultation fee… still waiting. And don’t believe the pricing… you need to have a really, really basic installation to get the $ 199 deal.
Thanks to alice s.‘s review — they are, in fact, all independent contractors. So what you get is that no one really cares whether the customer is satisfied. You get Zip.

I had them install an antenna. They didn’t keep the first installation date and when I called them, they said that they had lost my order. The way they work is that they ship the equipment to your house and then a local contractor installations everything.
The best way to do this is to just call a local contractor to begin with so that you get it done right and get the right equipment.

I found these guys online and went with them because they are one of the largest TV mounting installation companies in the country. I set up an appointment for Saturday between 10am and 11am. The day came, and 11am came and went. I called them, only to be told that they couldn’t find their technician. Apparently, there is one technician in all of New York City that works for them or something. I was told they would call me back later to let me know if they found someone else to do the job. And I anxiously waited, and waited, and waited… and waited. At 2pm, I called back and their first technician was still MIA, so I canceled the order.
What I didn’t know then was that Zip is not a brick and mortar company. They contract out various installation jobs to any technician who will take them. So if a technician doesn’t show up, there’s nothing Zip can do, and the technician also doesn’t feel liable.
Unless you don’t mind sitting at home all day (or for several days) waiting for these guys, don’t bother. There are plenty of local companies you can support. After I canceled with Zip, I found some nice guys who came the same day.