Williams Sonoma

Disappointed in the small size. Didn’t have the brand coffee brew I was looking for. Nice location.

I just went there due to a bridal registry. Cannot believe how dumb. The screen on kiosk is about 4 feet off the groud with no room for chair so you need to stand. And then the touch screen is totally vertical. Also the touch screen does not even work well once a person slumps down about 2 feet to try and view the screen.
I thought William Sonoma was a «class» place but this total stupidity make me believe otherwise. Just unbelievable.

It was a cold day 5 years ago when I wandered into Williams and Sonoma sometime in the mid afternoon. The door chime was disorienting as I tried to shake off the cold. It was supposed to have been an easy day, just a quick jaunt out to find a birthday present for my mother, but I didn’t find anything at Kohls or Sears so in an act of desperation I decided to try something new, which is how I found myself staring at blenders that also had salsa dispensers. As I wandered throughout the store I only saw stainless steel crap, all worthless things to do stupid tasks, or so I thought, because it all changed that day.
It sat there, glittering in the light as if a choir of angels singing when I laid eyes on it. With one deft motion I snapped it from the shelf, dreaming of the possibilities, the opportunities, the changes that it would make in my life. The pineapple corer was truly a life saver, reminding me that there is hope and joy and endless happiness in an otherwise bleak and cruel world. I knew that right then, right there, that was the last moment I would ever drink anything out of a cup that wasn’t a hollowed out pineapple.
Charging to the cash register I was felled by a display of stand mixers that only the wealthiest of shieks could afford, but I was thankful for that fall because from the wreckage i found the wooden salad tongs I would give to my mother for her birthday.

We registered at Williams Sonoma for our wedding and I went into the store with my very patient bridesmaid with a list of items we wanted to exchange and then purchase with gift cards. I did this twice at Crate & Barrel and it was a piece of cake and realized its easier to just find a sales person, explain what I need to exchange, and point out exactly what I need to purchase. For some reason, Williams Sonoma make the process MUCH harder than Crate & Barrel. First of all, the sales lady had a really hard time locating the items on our registry in the store so we just hung out for about 30 minutes, which was fine at first. Then finally they started the exchange process and said that some of the items were bought online and I needed to wait for a store credit to arrive in the mail. I patiently explained that I wanted to take care of everything once and for all in the store and I had 4 other stores to go to that day. They refused and said I would have to wait about a week for the credit to arrive. I had 2 $ 10 store credits that came with registry gifts and I was told I could only use one of them in the store that day. They ran up my order I could tell that it was more than it should have been so I had to clarify and they gave me some money back via cash and 2 credit card credits. That took another 15 minutes. After I got home, I realized they didn’t use the $ 10 credit BUT threw it away. Its been 22 days and I still don’t have my gift card from the exchanges and when I followed up I was told that the store didn’t even process the exchange for 16 days after we visited. I did the same thing at Crate & Barrel in 15 minutes with no follow up or transaction errors and we have all of our new gifts.

Williams Sonoma is pretty much the same no matter where you go, but I sure do like the chain. I’ve wanted a PolyScience Smoking Gun for at least a year, but since I had to move to Fargo with work I haven’t been able to get my hands on one. I probably could have ordered one online, but then I wouldn’t have had the excuse to drive to a big city for a taste of civilization again. The staff at this store were friendly and helpful, and helped my wife and I find all the little kitchen goodies we can’t get in Fargo. We’ll be back.

Who are the people they have hired as sales people and representatives? The gray brigade seem nice at first, sweet, older women folk and kindly gay men, but ultimately become pushy and immediately disinterested if you aren’t ready to pull the trigger. Mind you, we’ve already spent and registered for over $ 3000 worth of goods for our wedding registry and I would consider us good customers.
On our last shopping trip we were hurried the minute the store closed. A woman «sweeped» by and said «we’re closing» to me… never mind that my husband was at the counter 10 feet away, buying over $ 400 worth of nespresso goods peddled to us and various syrups, etc.
Having worked in retail, I know that it’s bad business to tell people to «leave» when they are shopping, much less with a husband out the counter «buying».
I’m done. There’s nothing I can buy here that I can’ t buy online and get better customer service.
BTW, our $ 700 Breville espresso machine purchased here as well as our $ 200 Waring blender… all stopped working after 1 year. When brought back, we were told «contact the manufacturer». As if the sales force was rude, WS does NOT stand by the products they peddle.

Shopped the day after Christmas… At least 6 sales women wandering around the floor straightening items on shelves while 20+ customers waited in line to be checked out by one cashier! Rude salespeople, unhelpful and knew nothing about products.

I had a great experience here last week!
I was shopping for a wedding gift, and although I knew I wanted to get my friend a WS cookbook, I didn’t know which one. As soon as I entered the store, there was a very nice lady who showed me where I would find the cookbooks, and I browsed for a little while and selected my favorites. Next it was time to ask for an opinion.
Sue was nearby and looked at my different choices and offered up her personal opinion of the ones she owned herself. I explained to her that the couple would be moving to a warmer climate and might not have a ton of time on their hands to cook, and when she heard that she knew that my first choice was the best option for my gift: Weeknight Fresh + Fast Cookbook. The only problem was there was only one on the shelf and it had a few scratches on the cover. So, she went and found a couple extras in the back and came back with one fresh out of the box. Since she knew it was a gift, she also informed me that they offered complimentary gift wrapping, so I should be sure to request that when I checked out.
Susan helped me at the register. She too was very helpful and friendly. When my purchase was rung up, I found out that it was on sale as well, which was totally unexpected! She told me it would be about 10 minutes before the gift was done being wrapped, so I went out into the Galleria for a while and came back. A short time later, it was ready and I was on my way!
I was was so pleased with my entire experience here. I would give Williams Sonoma 5 stars on all counts: Service, Quality, Selection, & Amenities/​additional services. It is because of experiences like this one that I will be more likely to shop here for myself as well as future gifts for others.

Everything the serious cook needs in an easy to access location. I like this store better than the Mall of America as it is of similar size without the craziness of the Mall.
A great place to shop for the foodie on your list.

I love Williams Sonoma, but, if i relied on WS for my cooking supply needs, I’d be living in my car. But, with Christmas gift certificates in hand, we went to buy a real sautee pan, not one of those $ 19.99 ones we’ve had for 10 years, but a real pan! The woman was very helpful describing the differences between the styles, and explaining which one would be the best value. Seriously, she knew we weren’t buying a whole set, yet she spent a good 10 minutes with us answering our questions, and not making us feel bad that we weren’t going to buy $ 1000 worth of cookware. At a place as spendy as WS, I appreciate that.