Wells Fargo Bank

Three years ago, the Wells Fargo Branch at Cedar Riverside lost a $ 13,000.00 cash deposit. The bank insisted that the deposit had never been made. It took me a couple of days of searching, but I found my receipt. I brought it to the bank. Well, in that case, they said they lost the money, «down in the basement.» WTF? They graciously credited my account «provisionally.» Had I lost my receipt, I would have «lost» $ 13,000.00. Pathetic.
On Nov. 21, 2011, I deposited $ 6,500.00 cash at the Second Ave Skyway Branch. On Nov. 22, 2011, Wells bounced two checks for insufficient funds. I went to the bank. «Whoops, I guess the teller did not finish her work yesterday.» Wells Fargo reversed the overdraft fees. But, at the end of today, I get an email scolding me for being irresponsible!!! I called Wells corporate and told them that they should be more responsible. They should actually put my cash in my account. Unbelievable.
Looking for a new bank. These people are sloppy and stupid. They are very polite through. A little too friendly. Frankly, I would prefer rude and correct service over fake friendly and sloppy. Yuck.

Dear Wells Fargo,
The Old St Anthony branch should be your model for the perfect bank branch. Right when I walk in, someone smiles a non-​fake smile at me (bordering on neighbor-​flirty, which is always good for self-​esteem, methinks) and asks what I’d like to do today. Just one simple question, no more, no less.
Today we got to talk to Sally (Selamawit), and she was very clear about how she would do all she could to help with our account. And she did just that.
Ryan, the branch manager, popped in once in awhile when he overheard us ask a question that could be answered in more detail. We ended up talking with Sally for about an hour and she helped us tie up all loose ends on our accounts.
They were both so enthusiastic about helping!
I get someone different every time I visit, but the style of the service is very consistent — *both* personal and friendly.
Despite living near other WF branches, I will always drive out of my way to go to the Old St Anthony branch, that’s for sure.

My wife and I have been banking at Wells Fargo for over 12 years. We like that they have branches all over the country. The only state we have not found a WF in is Missouri.
This particular location was very similar to all the others. I am getting a little bit tired of them constantly trying to upsell me to new services! This is not unique to this branch as they all do it. It was kind of nice to see that this location had a Minneapolis Police officer keeping the place secure.