U.S. Bank

If there is any way possible, stay as far away as possible.
My dealership place my auto lease through US Bank. When the lease neared its end, I attempted to contact US Bank to find the details on how they wanted to handle this. After over an hour of holds, transfers and redials I got to the correct person.
One rep. had told me I could not turn in the lease early, that it would be a voluntary reposition. I would have to pay the balance of the lease payments, along with the residual. He actually argued with me that he was correct. How absurd, anyone who has leased a vehicle knows you pay off balance of payments. Then the day I turned the vehicle in, I had to obtain a plate release. Went through a nightmare of calls similar to my first experience, and was told 7 days.
This company is loaded with rep’s. that are uninformed.
now they are attempting to assess me for excess wear and tare, which I disagree with.
Another round of transfers, etc. I am told I must write (Not Email or Call) the dispute department. I did, and several weeks later received a letter pretty much saying too bad, you owe the money with copies of the contract. It stated that I could call the termination department to attempt to work things out.
it stated 8AM EST they opened, well finally at 9AM EST they did. RUDE1 First rep., with a poor attitude said nothing could be done. I wanted to know why the letter said it could be discussed, and he hung up on me.
I called back, requesting to speak with a supervisor, same attitude, but no hang out. He made me feel that I was a low life welching on a payment.
I was told nothing could be worked out and they will be collecting.
So I either pay something I do not feel I owe, or damage an excellent credit rating
STAY AWAY FROM US BANK AT ALL COSTS!!!