Tires Plus

Terrible! Really didn’t think I’d get ripped off by having them patch a tire, but they did an amazing half a$$ed job and screwed me out of $ 35. Every terrible review you read about this «shop» is true. Support your local mechanic or go anywhere but here!

He went to match my tire with inventory. When he came back after 10 minutes he looked at me and said, «can I help you?» Now it’s been 50 minutes to have my tire put in a bare rim. A separate employee forgot to write up my ticket which cost me another 20 minutes. Avoid this place.

These guys are crooks!
While I’ve been to other Tires Plus before, this particular one lied to me about a «much needed» repair. They said I needed new tie rods ASAP. When I took it to a different mechanic, they said nothing was wrong at all. They were trying to milk me for almost 400 dollars for a fake repair.
Never again. Not even for cheap oil changes. Buyer beware…

The WORST mechanics I’ve ever come across! Spent over $ 500 for brakes about 15 months ago. Been back FIVE+ times to have em fixed and it’s still not taken care of. THE INCOMPETENCE IS OVERWHELMING! Avoid this place! Avoid this place! Avoid this place. I don’t even want the 3 free oil changes!!!
I AM LIKELY LITIGATING THE MATTER AND WOULD LIKE TO HEAR FROM OTHERS THEYVE SCREWED OVER:
. Thank you.

Ok, where do I start. I have had multiple issues with this shop and wouldn’t return even if they work for free. 1^st occasion, I brought my car in for a simple oil change. After bringing it home and driving it a few days I noticed a burning oil smell. I opened the hood and noticed the oil filter was barely screwed in. I reached down and was able to turn it freely with my hand. I called back and told them about it and he kept asking me if a mechanic had looked at it. I told them you don’t have to be a mechanic to know when your oil filter hasn’t been tightened. He eventually offered a free oil change but I said no thanks. 2^nd occasion, My friend brought his car in for an oil change and I noticed a leak under his car. Checked it and they didn’t tighten the nut on the oil pan. 3^rd occasion, another friend brought her car in for a brake job. On her way home her brakes went to floor. Luckily she was able to stop and didn’t get hurt or in an accident. She brought the car back and they said all the brake fluid had leaked out! When they bled the brake lines they didn’t tighten them back up. Stay away from Tires Plus on Lake Street!!!

The 3 stars is because they were open late on a Saturday when I badly immediately needed help. The plastic underbody undertray on my car had come unscrewed, scraping the street — the noise is what alerted me something was wrong. Tires Plus got me in right away and didn’t charge anything to remove the whole thing.
Sitting there, I was looking through the not so great reviews from other Unilocalers. Then, before my car was done, they called me into the bay where my car was lifted and pointed out a broken CV Boot. The estimate they ran for me, using a used part to save me costs, was almost $ 600. They were open the following day, a Sunday but I was cautious after reading my fellow Unilocalers’ experiences.
So I waited and took my car to my usual place — AutoMotion on Excelsior (St. Louis Park) — and sure enough, their estimate was under $ 400. Which is where I got the work done.

This place is close by… the only reason I went back. They are quite busy, but I am not impressed with the quality of their work. I took a tire in for a flat, then several hours later I was told they couldn’t find any leaks. Two days later the tire was flat again. At least they made good and fixed it the second time around. It was just time-​consuming. I’ve only been here for flat repairs but they also do oil changes. Not sure I would want to do that here.

Warning: whatever time they tell you your service will be completed, expect to at least double it. They told me it’d be 40 minutes just to throw on a single tire and it ended up taking 2 hours. And this was early in the morning before they were busy. Same thing happened with an oil change a month earlier; they told me 2 hours and it took 5. 5 hours for an oil change… yeah. I mean, the guys on the counter are nice enough dudes, but this is not quality service.
UPDATE: The manager, Charles, offered me a free oil change to make up for the long wait to get my tire changed. He’s alright in my book. I just wish the other employees had his level of competency.

This is where headaches are born.
Despite reading all of the bad reviews on Unilocal,which I normally heed, I set up an appointment to get new tires put on. Not only did they accidentally put on the wrong, more expensive tires, one of the new tires went completely flat in less than 12 hours.
Customer service here is rough. I understand that working in an auto repair shop is extremely stressful, but it seems that the communication between the staff isn’t good. That, in turn, manifests into poor communication with customers who then become angry customers. I must say that even though they accidentally put on more expensive tires than I asked for, they gave me one of the tires free of charge. But when I had to come back less than 48 hours later to have them look at the flat tire, it wound up being an 8 hour affair with one verbal altercation and one giant headache. I did receive an apology shortly after the verbal altercation-​I apologized as well-​and was not charged for a new tire, but my weekend was completely wasted.
Note to self and others: Take your vehicle to an auto shop that gets great reviews from people you know or Unilocalers you trust.

Waste of time. Their website stated that they had X kind of tires at $X price. Not only did they not have the tires, they did not promptly return my request for appointment on their website. They did wish me «Have a nice day!» when I stomped out of the store having wasted the time to talk to them in person.
Avoid at all costs or risk wasting your time and money.

What kind of morons run this place?
Had my car (dead battery) towed here last night and left overnight — told them to call me first thing in the morning and let me know of the status. Called at 9:30 am. Was on hold for 15 minutes only for the guy to come back and say «it’s number 3 in the queue; we’ll get it checked out and get back to you.» Okay, fine. Sounds reasonable. 1:30 pm. Still no call from them, so I call back (and am on hold this time for 18 minutes!) Guy finally comes back on the line and says «still don’t know what the deal is, most likely dead battery». I say «duh, I know it’s a dead battery. Put in a new one AND CALL ME BACK.»
3:30 pm, still no call back so I call back again and ask when it will be ready. The guys says «oh, so it turns out we actually don’t have a battery that fits your car here.» I say «okay, so get one and put it in and call me back as soon as you do.»
5:30 pm. Still no call back. I’m pretty furious and I call. «So when will my car be ready?!» The guy: «At this point I’m not sure, but it should be done by the time we close at 8.» Trusting his word like an idiot, I take a bus there, arriving at 7:30 pm. Guy at the front finds my ticket and says «Okay, so battery check — your battery is dead and you need a new one.» YOU HAVE GOT TO BE JOKING. THIS PLACE IS AN ABSOLUTE JOKE.
Okay, so after all that, after telling them numerous times what I need them to do and that I’d like them to at least effing call me back? NOTHING. My car sat here all day and the only thing the guy says he can do at this point is «I’ll put your car next in queue, maybe knock a few dollars off the battery, but it will not be ready until like 9 pm.» So I am expecting to not have my car back tonight and be screwed for yet another day, only for them to talk in circles all over again.
I don’t care how busy you guys are, get your shit together. COMMUNICATE with your CUSTOMERS.
AVOID THIS PLACE AT ALL COSTS.
**Update: I went across the street to a bar while they were supposed to be putting a battery in my car, after 8 pm, after they were closed. for an hour and a half, and still never got a call from anyone. I call around 9:00 and say «Okay, so I can come pick my car up now, right?» The dude proceeds to tell me THEY DIDN’T HAVE A BATTERY TO PUT IN IT. So I waste my entire day and evening falling for completely empty promises, beyond frustrated and having spent money keeping myself occupied while the supposed work is being done. And they didn’t even have the decency to call and tell me it’s not going to happen and to stop wasting my time.
Absolutely beyond ridiculous. Said they will call me first thing in the morning (am I really supposed to believe that?!?) and my car will be ready shortly thereafter. Absolutely. Painful.

Copied from my complaint to the MN Atty General:
According to Tires Plus on 9÷29÷13, my transmission has to be replaced due to some valve having been overtightened. At first a mechanic named A.J. said it was done recently by whoever last worked on my transmission. I said they were the last ones to work on it but he said the computer showed no record of them working on it. I found the invoice. When he had the invoice number he could see that they had worked on it 12÷09÷12. The next day they called again and said they had to have the head mechanic look at it. 10÷01÷13 someone named Luke called me and said that it was indeed their mistake and that they would replace it with a new transmission at no cost, or charge me the difference for a new one. I said to go ahead with a used one. Today, 10÷02÷13, Charles King called me and said that they have now decided it was NOT their mistake and they will replace it with a used transmission but want me to pay over $ 800 in labor. Yet at the same time he says it was done by someone who worked on my transmission and my transmission has not been touched by anyone other than this shop.

I was quoted $ 110 for the tire plus everything that goes with mounting. Was invoiced out at $ 150 for the tire. Skip this shop by all means.

I bought a Groupon for a $ 15 oil change, tire rotation and alignment check. Called and made an appointment for the next day with no problem. Got to my appointment on time and the man behind the desk couldn’t find my appointment in the computer but said he could get me in anyways. Said the appointment would
take an hour, which I thought was a bit extreme but went with it anyways. I could tell they were very busy but after I sat for 50 minutes and noticed my car didn’t move from the lot, I got nervous. Asked him if the hour quote was still true, he said my car was going in next and it’d be another 45 minutes. Had to get to work, so I left without any work getting done. I’m sure he wasn’t expecting it to take so long, but they need to work on giving customers an accurate quote. Since I already paid for the Groupon, I’ll be trying it again, hopefully with a better experience to report on!

This place sucks. The people who work at the front desk look like corpses and are not friendly. I made an appointment ahead of time to get a simple tire patch and asked them over the phone how long it would take. They estimated 30 – 40 minutes, and again when I got there they said the same. My car sat there for over an hour and wasn’t touched, so when I asked what was going on, the guy told me «I told you it would take about two hours»… WHAT? Lesson learned.