The Westin Minneapolis

Love this hotel — my favourite in downtown Minneapolis. Nice comfortable rooms. Great restaurant and bar. Very central location with easy skywalk access.

Booked a last-​minute (literally) Saturday night stay through Hotel Tonight for $ 79. Stayed on the 8^th floor in a beautifully updated room.
Bed was Heavenly and lived up to its brand.
Bar in the lobby was closed by midnight, so we wen tot explore other options and there are tons nearby.
The shower was big and had overhead and side shower heads.
Noticed ZERO street noise despite being a corner room with two walls of windows.
Would stay here again in a heartbeat (especially at that rate!).

To legitimize myself… Platinum HIltonHonors member, Silver Marriott member, constant business traveler across the Midwest.
Regardless of what floor you are on, expect massive amounts of street noise at all hours. Parking options include valeting at 41 dollars a night or parking in the sketchy public garage across the street for 30 dollars a night. If you stay at another 4-​star downtown hotel such as The Marquette or the Radisson Blu, you can park your car in their secured underground garages for less than 20 a night.
The rooms are in need of upgrading and are not properly cleaned. In our king suite (7^th floor) there was tons of dust and the sheets had holes in them. The mattress is an old fashion coil-​spring. Have fun with your residual back pain 2 days later. Also, the carpet is old and stained and makes me wish I brought more socks.
Why the two stars? Staff was friendly. That’s about it.

SHAME ON YOU WESTIN!!! Made a pre paid reservation for a Sunday night, showed up after a long day of travel and upon check in was told the hotel was oversold and they were moving us to their sister property down the street, «a comparable hotel» at no charge. I could really care less about a free room, and while the hotel they moved us to was fine, I would hardly call it comparable. This is not my first bad experience with a Westin property, in fact, now that I think about it, EVERY experience I have ever had with Westin has been negative in some way. I am done done done with this hotel group that treats its guests like second class citizens.

I am a regular guest at the Westin and the restaurant bank inside the hotel. I have all my guest and music artist artists stay here when they are in town. I have never been treated with so much disrespect in my entire life staying here. I pulled up to the valet as I was waiting for my guest to get in my car. The valet stood outside my car tapping on my window and I gave him the signal with my index finger asking him to wait because I was finishing up an important phone call. He then decides to open my door and lean in my car. I asked him politely to close my door twice and when he refused he also stated he’s valet manager and he has the right to be doing so. I felt violated of my privacy and my property. I grabbed the door to shut it myself and he held it open my hand slipped off the door handle and he continued to hold my door open so a second time I gabbed the door and pulled as hard as I could to shut it. I was having a private conversation and the valet did not have the patience to wait one moment to speak on the phone. With my doors and windows closed I could hear him taking loudly telling other people on the streets and guests of the hotel that I had an attitude and needed a drink and some more foul stuff about me. This is not at all professional for a 3.5 star hotel and I will never be staying here ever again ! Don’t waste your time and money spend a few extra dollars and stay at The W two blocks down. Hope no one ever has to experience the disrespect and foul personality towards you as a spending customer.

Nothing but great things to say about this hotel. Was here for a seminar training and food was awesome. Staff very friendly. Room was spacious and well appointed. Would not hesitate to stay here again whenever I return to Minneapolis.

The room was beautiful! And so convenient to getting around through the skyway!
But if you’re looking for good food and service stay away from the bar they have! The food was not very tasty, VERY overly priced & the staff was very inattentive.

I’ve stayed here twice now and both times were great. Staff is professional, rooms are quiet and clean and nicely appointed. Room size is great and showers with rain head are lovely.
Location is right in the heart of downtown and the light rail runs behind the building which is highly convenient.
Didn’t use the pool or workout room but both appeared well kept. Bonus here (and all Westins) is that you can «rent» a pair of running shoes and socks for just $ 5. I’m not a runner these days but being able to borrow some quality New Balance shows and really plush socks for our day trip to the Mall was such a good idea.
If I found myself in town again, I’d come back!

2 cons, 1 pro. Con 1: Asked for towels, washcloths and toilet paper to be sent to our room while we were out so no one would disturb us. Came back to towels, hand towels, no washcloths and no toilet paper. Called downstairs and told the front desk I’d come down and get the other stuff in person so my spouse wouldn’t be disturbed. While I was downstairs the front desk sent housekeeping upstairs to disturb my spouse with toilet paper and no washcloths. Con 2: Free WHERE street map was unusable, the front desk staffer seemed shocked, SHOCKED, at how unusable the free map was, and had no idea where to buy a usable map. Pro: The North Carolina guy at the front desk was awesomely helpful with dining, shopping and rail travel tips. Also you can take the blue line directly here from the airport and it connects via the Skyway.

I had a really good experience here. It is very expensive. I paid about $ 300/​night however it was worth it. The lobby bar ‘the bank’ was nice although also expensive. The service was excellent and the staff treated me very well. I was allowed early check-​in at 10 am. The room was immaculate and very comfortable although it was small. Great location with an easy walk to restaurants and bars. They do offer valet however I parked on Marquette street and just walked about 2 minutes. Great experience. I would stay again.

Pretty disappointing stay. The person who checked me in was cordial and friendly. The lobby is nice. But for a standard king room, everything else was subpar, especially for a Westin. Thank goodness I can expense this.
1) Housekeeping sucks. Soap dish was dirty. No bar soap. Saw an old stain on the bed sheets which probably didn’t bleach out well.
2) I called for a wake up call at 6am. The guy who took my request confirmed my room number and time. Never received a wake up call.
3) Toilet was leaky and ran water periodically — loudly.
4) The walls are paper thin. I was kept awake until 4:30am with doors slamming, people yapping in the hallways, etc. This was on a «quiet» Wednesday night.
5) Room was dark– no window to the outside.
6) Shower had depressing mildew like stains at the bottom of the door.
7) When I checked out, the guy just mumbled something about «remainder on card» and swiped and said «have a nice day». Didn’t ask how my stay was, else I would’ve told him that it kind of sucked and that I was on a sleep-​deprived rage.
Totally not worth the money.
ADDED: Turns out that they also charged my credit card TWICE. I prepaid for the stay, since it was supposed to be at a discounted rate. When I left, I was charged a lower rate. I left 2 messages, but have not gotten a response and am just going to leave it up to AmEx to dispute. Ridiculous.

Once again, Westin does not disappoint. Check in was easy and pleasant, staff morale seemed high as all were very helpful and nice.
Rooms are predictably comfortable and clean, with plenty of outlets at the ready for your electronics. Heavenly bed was still as heavenly as ever.
Location is great, right in downtown close to some great restaurants and attractions. An easy commute from the airport on their light rail. Station is only a block away.

I can’t say enough good things about this hotel. It’s a bit pricey, but what do you expect in downtown Mnpls. The staff is absolutely terrific! We had an issue with a 2am batchelor party making noise in our hallway … a quick call to the front desk was answered on the first ring and I was assured that it would be taken care of immediately … it was … problem solved and all was good. The noisy partiers were hardly the fault of the hotel and the correction was immediate.
The room was spacious, the bed EXTREMELY comfortable and the shower excellent. We ate the breakfast buffet in the lobby restaurant and it was fantastic. Again, the staff is extremely helpful, friendly and attentive.
I would highly recommend this hotel as an excellent, comfortable choice in an exquisite location near the Target Center.

Very comfortable hotel. The room was a bit on the small side, but very clean and comfortable. Room highlights include a very nice rain shower and a very nice bed.
Customer service was exemplary. I had to wait five minutes for my room to be ready, but they couldn’t be more apologetic, and gave me a bunch of free stuff (breakfast, wi-​if and room upgrade) and I didn’t even complain!
I would definitely stay here again.

Our experience at the Westin teetered between a 3 and 4. I gave it a three because I expected more personalized touches from this repeat AAA Four Diamond award winner. Other than being housed in a cool, historic 1940s bank building, this hotel had an air of sterility that left me feeling detached and unimpressed.
Our room was small which is expected in an older building. But c’mon Westin, up the ante, take advantage of beautiful bank vault lobby theme and incorporate it into your rooms! The coffee pod did not fit the single cup coffee maker. Each time we made coffee, we were unhappily greeted with an avalanche of coffee all over the bathroom sink countertop.
Bottom line: There are more charming accommodation options that are both spacious and pet-​friendly in downtown Minneapolis.

Had a really great time at this hotel! I loved it from the service to the room — ESPECIALLY the awesome bathroom. I never wanted to take a shower anywhere other than this room again — it was a real experience.
The ONLY suggestion I have (I think this would be for Starwood in general rather than just this location) is to keep the pool open past 11 for adults. I was in the room by myself, I came back after a night on the town around 10:45 and really, really wanted to sit in the hot tub. Unfortunately it all gets locked down at 11. It’s just my feeling that if you’re an adult you should get treated as one and be able to be in the pool/​spa past 11 if you were out on the town. In this location in particular, you can see into the pool area from the hallway so I can’t imagine there being too many problems with letting adults continue to use it. Just a thought!
Otherwise — I wouldn’t recommend staying anywhere else in downtown Minneapolis! Also, this location is only a block from a light rail stop!

As a Starwood Preferred Guest, I decided to book at the Westin Hotel because I love all the Starwood resorts. Really, in terms of luxury and quality, you can’t go wrong with the Westin. The hotel itself is built in the same building as the Farmers and Mechanics Savings Bank which was built in 1941. The building is gorgeous and historic, and still maintains a lot of the original building and design. The restaurant inside the Westin (appropriately called B.A.N.K) is truly excellent with large chandeliers and beautiful woodwork. We had some appetizers and drinks in the restaurant, before heading out on the town. Sometimes you just need a little staycation around the Holidays, when things get crazy.
We stayed here in December 2014. I loved the grand staircase behind the guest check-​in desk. The old bank vault that is now used to store wine bottles is also a beautiful remnant of days gone by, from a very different era. If you’re anything like me and you thrive on history, this is something that’s meant to be treasured. The room was super comfortable with a pleasing color scheme of light blues and greens. They had a construction project going on through February, but being that this was a weekend, it was very quiet and peaceful throughout our entire stay. I was worried about noise and such, but we were perfectly comfortable in our room. As with most Starwood resorts (like the W Foshay — another one of my local favorites) the rainshower shower head was marvelous. Complimentary bath products were nice to use. Bathrooms are not too extravagant, just the right size. Glass shower doors, and satiny robes to change into after your shower. The bed was rather a little firm, but with lots of feather pillows and a soft down comforter. We were given a corner room, and could see just a small section of Nicollet Mall from the window. It had started snowing, and it was lovely to see the large flakes come down from the 7^th floor. Yes, we live in Minnesota and enjoy staying in hotels downtown, each time in a different one so we can enjoy, observe and report on our magnificent city, Minneapolis.
The pool /​spa area is also worth mentioning. Located on the 3^rd floor, they have a large pool with a stainless steel bottom. It was a bit too chilly for me to get in. So I chose the whirlpool spa instead. This was heated to a very warm temperature, and I could have stayed in there all night. I really loved the pool hours — 5:30AM to 11pm. Now that’s convenient, since you want to relax after your night on the town, and what perfect way to do it than to chill out in the hot tub. They serve Starbucks coffee in-​room, and we had to request more packets of coffee and more cups. They arrived in less than three minutes. When we needed more towels and wash cloths, those were also promptly replenished. The room was nice and warm, with individual heating controls on the walls that you could turn down to 65 degrees minimum, so we did this for the overnight.
The front desk host was courteous, polite and very welcoming. After we checked out, it was a breeze to order a car through the valet service at the main entrance. We couldn’t have asked for a better stay at the Westin in downtown Minneapolis. Should the opportunity arise, I would definitely choose this hotel again.

Stayed there a couple of days over Christmas. Great staff at the bar and front desk was very courteous when I checked in late at night.
One knock is that when I wanted to extend my stay by one night at the same rate that I booked online through a third party site, they couldn’t do it. I had to literally book it in front of the staff while standing at the checkin desk from my phone and then wait 20 minutes before the reservation got to their system. I am a Gold member too, but that didn’t seem to make a difference.

Our room was standard and clean, and the heavenly beds were comfortable (typical of Westins), but our window faced the wall of another building. This once was a bank, which lends to interesting lobby features, but not necessarily picturesque views.
Madison C’s review of housekeeping hits the nail on the head. Our do not disturb sign was on the door, but the housekeeping staff knocked every morning regardless.
Unfortunately, I became ill during our stay so I really needed peace and quiet during the afternoon. However, the third day we were there a staff member actually entered our room before I could get to the door and indicated that we «were supposed to have checked out». This was nerve racking to say the least, and even though the misunderstanding was cleared up, the noise from housekeeping in the hall was beyond distracting during my attempted nap.
If I ever visited the city again, I would still consider staying here, but with the knowledge that I will not be getting any decent shut eye after 8 AM.

The Westin MPLS is pretty solid.
One of the best features of this hotel? Its location (location, location). Central to everything and far from nothing, it’s situated in the heart of downtown. Win!
It’s clean, comfortable, and overall pretty nice. No, it’s not unique and curated décor and there are no locally-​owned, acclaimed restaurants in the same building, but it’s a perfectly solid, higher-​ish end hotel. Upon entering the building proper you’ll have to pass by a large, open-​ish bar and restaurant area before hitting the check-​in kiosks at the back of the very gigantic room. Don’t be confused, just keep walking. Once you snag your room key cards, you’ll be directed to one set of elevators — that’s it! — but they’re pretty quick. (I stayed on the topmost floor, so I know!)
Gym facilities are nice if not a bit run of the mill: two-​three treadmills/​ellipticals, one spin bike, some free weights and a resistance machine. And some bosu. Bosus? (Are they like deer/​deer, or are they plural? Gah!) Anyways, the gym was adequate and I got my job done, sort of. (Sometimes you’re just not as aggressive as you should be, you know?)
BONUS:
Upon realization that I had forgotten my tiny travel toothpaste, a super-​sweet janitress stopped everything she was doing to go snag me some. Seriously… that’s service, people. (My hope is that if she felt that kind of accountability and eagerness to help out a hotel guest because the hotel treats her/​the rest of the custodial staff well? I digress…)
I can’t speak to internet connectivity, as I had my mobile Verizon card with me. Another reviewer noted paying per device per day, which seems a bit much, but I can’t really speak to it. I think hotels should provide internet free of charge, but that’s just me…
Four stars! I was pleasantly surprised by the Westin, and perhaps you will be too.