Sunrise Cyclery

Went here to work on my bike and ended up staying a few hours. Great staff and service. Bought in my other bike and found some parts to get that running, and one of the staff members fixed some stuff for free so I had them rebuild my rims for me, it was only fair. Check it out sometime, they have tons of classic bikes too…

Came here to get a few bike accessories. They put them on for me no charge! Whoot whoot!

Friendly shop with welcoming staff. They are supportive of rides in the neighborhood. Lots of used options and almost any part you need.

Decent bike options. All used. Nice owner who knows everything and anything about bikes. Lots of guys who can try to help fix your bikes. Everyone is nice here and bike costs are super affordable.

Traded in a bike and got a new used bike that I’m very happy with. I like the attitude of the people who work there. Very friendly and non-​snobby. When I asked questions they had answers. I’m happy with what I got.

Their customer service gets 100 out of 5 stars.
I’d give their selection and pricing closer to a 3 – 4 stars, but am so impressed by how the staff is willing to talk to you (not down to you) and work with you get you on a bike. I’ll happily take being treated well while I select a bike from smaller stock than being condescended at a large bike shop.
My partner recently bought a used bike from here. Upon later inspection, we found a small flaw easily missed. We took the bike back to the shop and even though we’d lost the receipt, they offered to fix it for free or allow her to trade the bike in for store credit and start fresh with a different bike.
It did take some time to arrange all this, not because the staff were deliberately ignoring us but because the store got swamped on a Saturday afternoon. Even so, as someone whose worked in sales/​customer service, I was impressed by how the two staff members juggled the crowd, checking in when they could, and still taking care of us.
Besides that, they do some really cool community outreach and monthly bike events. They’re a great contribution to the neighborhood.

After moving to Minneapolis I had to find a bike shop. I went to 2 different shops before walking into Sunrise. I can honestly say that it’s the best. Really nice staff and the mechanics go the extra mile. I’m able to ask questions about what’s wrong and they’ll explain what they’re doing and how to fix it myself in the future.
Best bike shop.

Great customer service. I bought a bike from them knowing that if within 30 days I decided I didn’t like it, I could return it for a full refund. And I did. I’ve since gone back and found a different bike!

I am surprised to read so many negative reviews here, because I just left Sunrise and was very happy with my experience. I am admit that I’m not a bike connoisseur. I bought an old vintage bike off craigslist and just wanted to get some things done to make it operable. Penn Cycle pretty much said they couldn’t help me, with a bit of a turned up nose too. So I headed to Sunrise because I heard they specialize in this sort of thing.
At Sunrise, I asked an older man (possibly the manager/​owner) what he felt the bike needed and he helped me asses the issues. He didn’t try to push anything on me and was fine with attaching an old metal basket that I had brought with me. They called me the day they had said it would be ready to notify me that they had to order a part because they didn’t have the right one in stock. So they would call me again in a few days after they receive and attach it.
When I came to pick up my bike, the girl that helped me was pleasant and when I asked for them to top off the air in my tires she did so immediately. Another employee that apparently worked on my bike went out of her way to come over and show me how she rigged the basket to attach because apparently it was a bit tricky and not really made for my bike. I thought that was great that she put effort into making it work rather than simply telling me I needed to order a new basket. Bill was very reasonable, only 50 $ to get a new seat, fix a fender, add a kickstand and attach my basket. They also asked that I call or stop in if I ever have more questions/​needs.
This is a neighborhood bike shop, that’s relaxed and approachable, with helpful employees that won’t try to upsell you at every turn and specialize in vintage or used bikes. If thats what you’re looking for, then go to Sunrise Cyclery!

It’s a good place to look for old parts — they literally have a wall of filing cabinets filled with scrap — but the bikes they sell are a mixed bag and overpriced. Some are great, though the rest seemed to be nearly falling apart.
But the real reason Sunrise is on my S list is because their mechanics are totally flippant about wasting your time. A friend called and was told her bike would be ready in 20 minutes. Half an hour later she arrives to find that they hadn’t started. It took another hour to complete the work with no apology and no discount. And I should add that this was two days after the expected pick-​up date.
I like grungy shops (the ceiling was leaking last time I was there) as much as the next guy, but these guys simply do not have their stuff together. Don’t trust ‘em and don’t go there as a first time buyer.

I was here for my first used bike and they had a good selection. A middle aged gentleman whose name I do not know was very helpful and knew what he was talking about. I got what I wanted.
That being said, there was general akwardness about the whole thing. The first person I spoke to was quite curt and not forthcoming. I had to wait long periods for someone to pay attention even if there was at least one person who was available.
I would not super recommend this place if customer reception is a big thing with you but if you expect to get the job done this could be your place.

Extremely helpful staff today, ended up buying some Diacomp brakes and Weinmann levers for only $ 12. Can’t complain about that!

I really like Sunrise. They are locally owned, everyone who works there is EXTREMELY nice and very knowledgeable. I have learned more about my bike and how it works than I have from any other bike shop/​person. Due to Grease Rag I have also had an opportunity to work on my own bike while they teach me what to do making me a better, more informed biker and consumer.
Despite the negative reviews I have not encountered anyone being rude or standoffish. If you have a question — ASK, I promise they will help you and teach you something too. Definitely recommend Sunrise for anyone who needs some expertise, wants to learn about their own bike or is into used parts.

This is not Penn Cycle, and this is not REI. Sunrise is a locally owned, one location bike shop, and they do just what they advertise. I brought my bike in for a few minor repairs, and they were able to fix it right away that afternoon. I sat at the Dunn Bros across the street for a half hour while the 17 year old kid working in the shop fixed what needed to be fixed, and $ 15 later I was riding down the street back home. Sunrise has that perfect combination smell of grease, sweat and patchouli. They were able to fix what I needed without charging too much to take care of my garage sale purchased vintage bike. I’ll be back there for repairs.

I stopped in here yesterday with the man friend to browse used bikes and we both crossed this off our list of places to return to. Sunrise gets 2 stars for variety– there are lots of different bikes to choose from, but unfortunately most of that variety is rusty, missing seats, and just plain dirty. For the prices they charge, I expected better. It also took about 15 minutes for the staff (I saw at least 3 working) to acknowledge us. No thanks Sunrise, I don’t feel like paying $ 250 for an un-​ridable piece of junk.

I brought in my new bike for a goin-​over before hitting the road because I had a $ 60 groupon type deal for a tune-​up and put the bike together myself (I’m clearly not confident in these matters, and want to be safe).
The first thing that bothered me was the fact that their website states that most services are completed within 2 days, and after I brought in my bike they said it would probably be «a week to 10 days» before they could look at it. I called after 8 days, just to get an ETA, and they kindly found it, and did what they needed to do (not much… if anything!) the same day.
The guy I dropped it with was kind of jerky when I dropped it off (I didn’t make an issue of the fact that the certificate I purchased is supposed to have $ 60 value, and the tune-​up it’s valid for are only $ 50, but he was very snotty when I asked about it.), but the guys there when I came to pick it up seemed noticeably nicer.
I had plenty of time to check out the stock, and besides the used parts and wheels, I thought the priced were rather elevated.
They explained that they will «go over» the used bikes on sale if you buy, but a lot of them looked pretty rough. I spotted one identical to my old/​other bike, but in poor shape, and they were trying to get exactly what I paid for mine (after tax) brand new. REALLY?!!
lots of used parts were $ 5, and some of they had a small selection of (probably average priced) accessories for serious bikers.
This one is not for me.

Really nice and laid back staff. They were helpful without being snobby. Great bikes, but even better is having a place in Uptown for buying cheap used parts. This is exactly what I want in a neighborhood bike shop.

I got an extremely cool used bike for a good price two summers ago at Sunrise Cyclery. $ 250 got me a 1950 Raleigh with all original parts except the seat. It’s one helluva bike. The Buick of bikes, if you will — just like the old steel boat that grandpa drove. It’s a solid three-​speed cruiser made of indestructible metal — make no mistake, this is no lightweight racing bike. (Theft proof!) I struggled in my old apartment to carry it up and down the stairs to the bike rack in the basement, which honestly kept me from riding it as often. But then I moved to a house with a porch, and me and my bike are going to have a lovely reunion this spring… after I bribe my boyfriend to drag it up from the basement.
The staff didn’t approach me right away while I was browsing, but I appreciated that they gave me a little space (I hate being bombarded). It’s a little crowded in there but it’s a bright and sunny (how appropriate) space and it doesn’t feel cramped. They’ll let you take whatever bike you’re looking at out on Lake Street and test ride it, which I thought was nice. They also don’t seem to take the prices into consideration at all when they make their recommendations — in fact, when I was choosing my bike lock they talked me out of the more expensive one because they said it was unnecessary.
The girl that worked with me to pick the bike was really knowledgeable, patient and helpful — their staff live and breathe bicycles, that much was apparent. Once I had chosen my bike, she took me into their storeroom to pick out a new seat (a choice that they offered me). Then they did a full tune up prior to me picking it up later that week. I could bring it back anytime in the first 6 months for free tune ups too.
One year later I brought it back in because the right brake had broken, but I can hardly complain about that on a 60 year old bike. They fixed it right away and I got a call back days earlier than they had said it would be done. Prompt, kind service, and a local shop. I would recommend Sunrise for anyone looking to buy a used bike.

I went to sunrise after my bike was stolen and wasn’t expecting to be too impressed. The employees were just helpful enough during my visit, allowing me to browse for a while after asking if I needed help, and then they promptly showed me the bike I liked and readied it for a test ride. It’s a great bike for a great price and I like doing business with a local shop that sells so many used bikes.
You do not fail, Sunrise Cyclery :-)

After my bike got stolen last fall, I went here to look at some used bikes. I was in there for ten minutes and not once did anyone of the FOUR employees ask me if I needed help (which I did). I considered asking, but seeing the surly look on everyone’s face, I figured that their help would have been useless and condescending anyway.
There is fine line in customer service between not harassing the customer with a barrage of questions and being a total dick who ignores the customer.
You fail, Sunrise Cyclery. Go sit in the corner with this pointed hat on your head. No, you don’t need to know why it says «Asshat» if you didn’t get it in the first place.