Studio 411 Salon Spa

Maura, Maura, Maura — she has such a gift for massage. I saw her for a prenatal at 34 weeks, and am already booked to go back in 3 weeks. Thank you!

I visit Kelly at Studio 411 regularly for brow waxes. She is über-​talented and incredibly delightful. If you are looking for an esthetician, you should definitely give her a visit. She also offers facials and essential oil workshops.

I recently went to Studio411 for my first time after purchasing a $ 30 Groupon for Joanne for a Shellac mani and basic pedi (normally $ 75).
I will say that this is a smaller, albeit upscale, salon and thus they do not have a receptionist. That being said, don’t hesitate to let any of the salon staff know you are there to be «checked in».
The salon staff, and Joanne, were great. It is clear that they are amazing at what they do because Joanne (being the only manicurist on staff) is booked out consistently at 2 – 3 month intervals. In fact, when I went to my appointment on 09÷17÷14, there were no openings for another visit until November. So if you know you want to return, be sure to book your next visit BEFORE leaving the salon.
The level of service and the ambiance of the salon make it well worth the price. Joanne never pushed product on me and answered all of my questions. I would highly recommend returning.

I have seen Joanne now 3 or 4 times and each time I leave with gorgeous Shellac’d nails! I discovered this salon via Groupon and am so glad I did. My mom is a manicurist and this is the first salon I’ve been to that really gives her a run for the money! (Sorry, Mom).
If you live in and around the Bryn Mawr neighborhood, or if you just want a great mani/​pedi, I highly recommend visiting this salon. Just make sure you book in advance, she is very popular!

I see Allison for cuts and color and she does a terrific job. I have problematic hair that is fine and frizzy (the worst of both worlds!) but since seeing Allison on a regular basis for the past several months my hair looks better than ever. And she has taught me how to style it myself easily at home so it doesn’t just look good when I leave the salon!
My color looks natural and makes my hair actually look shiny and healthy rather than that dull opaque shoe polish look some people end up with after years of gray touch ups. I couldn’t be happier with Allison she is great.

See Kim for your spa & facial needs. She’s professional, fun and does amazing things to your eyebrows!
I also appreciate that she doesn’t push product on you. Purchasing creams and moisturizures is your choice and she makes sure to educate you about options.

This review is for Henry who is a stylist at 411. Henry has cut my hair for years and he always does a fantastic job. The salon carries Davines hair products which are fabulous and it’s always fun to be in Bryn Mawr.

Joann makes her money, apparently, by running the circuit between Groupon, LivingSocial and Crowd Cut. I tried to book– it’s all automated on line and she has precious little availability and not far enough out. When I called her to address an appointment time by phone, she couldn’t keep her deals straight.
I just bought mine and she was chiding me for waiting til the last minute with a little laugh. Then she offered sweetly that I should go back to LivingSocial to get a refund. Apparently, she’s already been paid by LivingSocial so customer service is out the window now that her money is made.
I felt we had a miscommunication as to which deal we were talking about and left another message (for a total of 3 attempts on my part) and she never bothered to return my call. I did get a credit from L.S., albeit a RELUCTANT one. LivingSocial should take it up with their merchants and not the purchaser. I am now wary of using LivingSocial again– the girl on the phone sounded like she really hated her job, and by connection, the caller as well.
This is the first bad experience I have had with ANY Groupon-​type service. Too bad.

I bought a crowdcut for the shellac mani with Joanne, and I’m so glad I did! She’s so nice, and does such a thorough job… My nails looked great for weeks!
I don’t know if the other reviewer had her as well, but I guarantee that the level of service from her is worth 5 stars, and the salon itself wasn’t under construction. It’s small, but in a cute kind of way!
I’ll definitely be going back!
A word of advice: since it’s a smaller salon, they don’t have a receptionist. If no one asks you who you’re there to see, just politely ask one of the stylists nearby… That’s what I did and it turned out just fine!

I have been going to the owner of Studio 411 for years for hair cuts and color. I have referred numerous friends and family who have also continued over the years going to Jeffrey. I wouldn’t for a minute think about going to anyone else, ever. As a stylist, he is the best — in every aspect. As a business owner, he has continuously over the years enhanced the beauty of the building — both salon and spa. He is dedicated to customer service and he is the ultimate professional. If you are looking for a stylist who you can always count on to do an incredible job, you should give them a try.

I also bought the $ 25 Groupon. My experience was just ok. If it wasn’t for the woman that actually serviced me, this place would rank far worse.
I must have been fortunate enough to go prior to the construction. I went in mid-​May.
I was not greeted when I walked in and stood around for a bit before interrupting one of the hair stylists to say I had an appointment. I hate interrupting people…
The woman who did my pedicure and hands was very sweet. She was an older woman with blonde hair. Very friendly and talkative. Overall her service was great, however, it was unfortunate she had to be so apologetic about the hair stylists who decided to retreat to the back of the salon to gossip about life, which consisted of quite a bit of profanity. When the woman reached a point where she could leave my feet, she finally went and said something and the girls giggled away.
Also, the nail area IS like a basement closet.
It’s sad this place can’t get it together, it’s in a great neighborhood.

I bought a Groupon for Studio 411 for a $ 25 pedicure and paraffin hand treatment. The appointment was supposed to be 1 hour and the retail value was $ 60.
I arrived about 10 minutes early and was greeting by no one. They seem to have foregone a central system of appointment making or tracking. I waited for a few minutes and my nail technician found me.
To be clear, I have gotten many pedicures, both at high end spas and at strip mall places. I have also worked in a salon/​spa. My expectation is that a 1 hour appointment will include a scrub, foot filing, a foot and leg massage, and nail trimming and polishing. I bought the Groupon as a treat to myself, thinking it would be a nice relaxing break in my day.
It was not. The salon is «under construction» which apparently means they have a guy fixing chairs in the middle of the room, a pedicure room that feels like a storage closet, no disposable flip flops, and are low on paraffin. I ended up not getting polish on my toes because they had no flip flops and I didn’t want to wait around the salon barefooted for my toes to dry, especially since they had no designated area to do this. My expectation after I decided against polish would be an extended massage, or some other type of service to take up the time in my hour-​long appointment, but instead I got a half hour pedicure with limited improvement to my feet or mood.
The person that did my pedicure was only sort of nice. First, she argued with me about the temperature of the water, but not before plunging her hand (which had a bandaid over an open cut) into the tub several times. Gross. After that she wasn’t sure she wanted to wear gloves to do my pedicure, which is not a great sign. In general, the place did not seem clean or well maintained.
Overall, the pedicure was not very good, the salon was a mess, and the general level of customer service was disappointing for a pedicure with a normal value of $ 60. If I had paid that much I would have asked for my money back.