Spire Credit Union

I have just recently opened an account with Spire, so I do not have a lot of experience with them yet, but I am really impressed so far! I have been putting off switching all my accounts for literally years because I haven’t found anything I’m comfortable with, but everyone at Spire has been so friendly and real with me. I really appreciate their genuine nature, friendly people helping you get your banking done. I would definitely recommend them!

I have been a loyal member of my credit union since the 1980s (NOTE: It’s NOT Spire). I love my credit union because I am always treated like a human being rather than a number and everybody is always helpful and really courteous. Once again: NOT Spire.
I’ve also banked with my credit union for years remotely through the AMAZING share branch network. I even once joined a different credit union for my business banking account since I do not like commercial banks and those credit union employees were always really nice — and my credit union does not do business accounts.
Unfortunately, I had to move back to Minneapolis due to a devastating injury and subsequently, the death of my mother, and have been trying continue doing my banking with my credit union via the drive through tellers at a couple of different credit unions. For some reason, I would always get the same teller who would speak at a breakneck speed and whenever I would ask him to please repeat what he said more slowly since I couldn’t understand what he said, he snottily repeat what he said, YELLING it at me. Asking someone to speak more slowly is not saying that you are hearing impaired. And even if I was, why would this guy not have more compassion and patience?
God forbid that someone old, slow, and hard of hearing should try to do business with them.
Eventually, I had to ask the guy so many times that he would not greet me or say thank you at the end of transactions. I could hear him being really kind and friendly with other customers. Either they really do not like share branch business (In which case they should drop the network), or the guy was taking it really personally that I asked him to repeat what he said. Honestly though, I have no idea what the problem was.
I would expect this sort of passive-​aggressive behavior in San Francisco, but this is the first I have experienced it in my beloved Minneapolis!
The final nail in the coffin was when I went to go deposit a check so I could pay my rent on a place I just signed the lease for. I had misplace my wallet, but happened to find a scanned copy of my driver’s license. I went there, knowing that they had seen me many, many times and would KNOW me. Besides, I wasn’t asking for cash back, or anything else. Simply making a deposit. ANYONE can make a DEPOSIT to your account, correct? The point of doing a hard core verification of ID seems to me to be to keep other from WITHDRAWING funds. Right?
Turns out the same guy who had waited on me every time very coldly refused to deposit my check. I asked to speak to the manager, who also very coldly refused. Even though they KNEW me and had seen my license many times! I was nearly in tears because I had left work to go make the deposit and this meant I needed to take the rest of the day off to go drive to another CU in the norther suburbs before they closed.
Very rude, cold people — «friendly» on the surface but totally lacking in the qualities I have experienced at other credit unions. Something is definitely wrong here.
I am going to eventually have to open a local credit union account and it will DEFINITELY NOT be Spire. For your convenience, here is a list of the top-​rated credit unions in the Twin Cities.
There are many options besides Spire.

I’ve been a member here for 2 or 3 years, and I consistently have a good experience with them. Now that they have the mobile deposit it is even better. I mostly use mobile deposit and free ATM at Kwik Trip by my house.
Frankly, their Eden Prairie location is not that convenient, but with mobile deposit, atms and shared branching, I can get all my banking done really easily.
I’ve also using their personal line of credit. It is easy and cheap to use.
Credit Union are almost always better than banks.

I was in Spire a couple of days ago, and noticed they had advertisements of getting 25% off Nationwide Insurance for Spire members.
I went home and looked at well established/​trusted consumer reviews for Nationwide, and found them to have a 80% dissatisfaction rating by their customers. Mostly, for not paying customer claims, or ripping off their customers one way or the other. Other posts rated them among the worst insurance company.
Shame on Spire for not caring to check consumer experiences on these scammers (or overlooking it), and introducing trusting customers to this very poor outfit.
Other than that, I feel Spire is the best Credit Union in the metro.
I am on my 3^rd car loan with them, and dropped Wells Fargo to give
Spire that business as well. Their online/​phone bankers are exceptionally
smart, and always do their most for me. Red tape seems non-​existent with these guys. They are honest and upfront with you from the get-​go.
Anyone would find it impossible not to like them.

I love these guys. I started banking with them in 2010 I believe. They are efficient and friendly. When I opened the accounts, they communicated a lot of different options and what they would mean for me. They have excellent loan options, although I have never actually applied. I am really impressed with these guys.

Great bank! We’ve been with them over 15+ years and couldn’t be happier! Highly recommend.

Love this bank! The ladies are always helpful and I love the online banking!

Meh, real estate agent here who had a client go with their lending department and I’m not sure they knew what exactly was going on.
Instead of choosing a loan officer and working with them the entire transaction, it seems there was a committee of them. Communication was poor and the transaction didn’t close on time.
Be careful when selecting a loan officer, make sure they are experienced.