Sheraton Minneapolis Midtown Hotel

A very nice place but even better on the club floor. The restaurant is good and there was an exceptional bartender on duty last night. The free shuttle and free wifi is nice but $ 11.00 for parking is no fun. This hotel is next to the Global Market so be sure to check that out!

This is a review of the «restaurant» in the lobby. Hey, this place is great, if you love waiting 15 minutes for a slice of cake. LAME doesn’t spell GREAT. It spells LAME!

I had read the negative reviews about the hotel, but because Abbott NW Hospital is so close, I wanted to give it a try. I walked into the hotel and I immediately could smell stale, damp, cigarette and cigar smoke. The carpets were filthy. OK I can stomach this just for 2 nights, so that I don’t have to worry about transportation back-​and-​forth to the hospital. I can walk to the hospital and then I can leave this hotel behind. So I stood at the desk and waited and waited and waited some more for one of the people that were working there to notice me. These people were having conversation among themselves and had no interest in helping me. They looked disheveled and lacking in hygiene.
I decided it was worth going somewhere else and arranging transportation to and from the hospital. Run down neighborhood. Stinky, dirty tiny hotel. Abbott Hospital should take the hotel over and renovate it for the family and friends of the patients that use their hospital. Seriously people need to be close to this world-​class hospital and this hotel is a disgrace.

I dislike associating an extremely negative review with a Starwood property as I’m all about SPG but this was by far the worst hotel I’ve been booked in.
The area is not thriving. There’s run down shops along the main road and people hanging out on the streets. The front desk also advised that you shouldn’t walk around after dark.
I didn’t want to make a fuss but once I got off of the elevator and then made my way to my room, it was hard not to notice stains throughout the place. See photos. I immediately went downstairs and moved to the Sheraton in Bloomington which was closer to where I needed to be the next morning and fairly new.
The one star is for the staff who were helpful and kind when I insisted on leaving. And something tells me. They encounter the same situation often.
If you want good food, you’ll have to go to downtown and by all means, you should stay in that area anyway.

The staff at this hotel are awesome. The shuttle is great and on time. The sad news is the state of the hotel. Dirties carpets ever and the bar closed at 8 and no one answered the room service phone after 9 — who does that? And in the a neighborhood I wasn’t sure if going out at night was safe. Sadly this is not a business hotel.

Booking online gave us the wrong room, the hotel is rinky dink and poorly polished. Customer service was okay but they didn’t upgrade us after the confusion. The heater in the room had the knobs removed so we could not heat the room it was pumping cold air all night. The entire room was static electricity galore couldn’t touch anything without being shocked. The restaurant was decent and the bartender was friendly. But the pool room was poorly ventilated and condensation from the skylights was dripping into the pool, gross. You have to walk through the lobby to get to the pool, awkward. The hot tub was small only 4 person capacity. The whole basement with pool and workout room smells awful. I would not suggest this place.

We stayed at this hotel for the Seahawks vs. Vikings playoff game and had a great stay! The free shuttle service was the very best! They dropped us off and picked us up everywhere! We also enjoyed meals and cocktails in the bar were great. We had a great stay and the people (especially the shuttle drivers) were extremely friendly! I would stay there again, for sure!

I have stayed at this hotel for years. During my last stay, I was beyond shocked at the condition of the carpet. I have NEVER seen such disgustingly dirty carpet ever! The carpet is worn beyond and there are large black stains smeared all over the entire 3^rd floor, although according to another reviewer, it’s the same on all floors! It’s as if a coal miners reunion took place at this hotel, and people came straight from the coal mine. I am completely embarrassed to stay here and will never return until management starts caring about the appearance of this hotel. The carpet in my room also had black stains. Management: Replace the carpet!!!

Scary location, but not much to pick from in area. Dirtiest carpet I have ever seen anywhere!!! Gross! Dogs were allowed everywhere! Yuck! On the good side the beds, sheets & bathroom were very nice.

Do not remove your shoes. This Hotel is waaay out in front in the «Filthiest Hotel Carpet» competition. Not just in the hallways (though those are scary – on at least THREE floors), but in the rooms as well. It makes you wonder how management can call this hotel a Sheraton and get away with it. It wasn’t just the «yuck» factor (though that was off the charts). Other scary features:
The living room of the suite did NOT have a SINGLE WINDOW, nor did it have any air conditioning. You read that correctly. A suite with a living room that is essentially a large closet containing a mini fridge, bar sink, and a gas-​fired fireplace with a pilot light that must remain on… increasing the heat… IN A ROOM THAT HAS NO AIR CONDITIONING. Not broken air conditioning. ZERO air conditioning in one of the two rooms. In Minneapolis. In August. So, let’s go over this again: Filthy floor. NO window (and the one in the bedroom doesn’t open) No Air conditioning. But wait – as the late night commercials say — there’s more.
In a separate room inhabited by a segment of our unlucky wedding party (and our hosts, once they saw what they’d booked us into, began apologizing and have not stopped yet), had a towel rack that was falling off the bathroom wall, no shampoo (for two days – even though we asked), no cleaning out of the soup that fills the bottom of the soapdish, and, on the morning we checked out, the bathroom lights stopped working altogether. Not that there was much light to begin with. Did I mention that the décor is very, very dark? It is. Very. The wallpaper is some sort of brown plaid. I didn’t know that «1950’s Lunchbox» was a wallpaper, but apparently it is. And, as the acrid icing on the crummy cake, the room smelled frighteningly like feet. That is not a typo. Our room smelled like the entire Mormon Tabernacle Choir hiked up and down Mount Baldy, and then removed their shoes. Which, as I mentioned in my very first sentence, was not a hygienic idea in the first place.
Three points in favor of the frightening Mid-​Town Sheraton: If the weather is good, you can avoid your room for several hours by sitting on the patio ’round the back of the hotel. It’s not highly decorated, nor are the chairs very comfortable, but at least it doesn’t smell bad, and an outdoor patio is supposed to have a teeny bit of dirt. Also, there’s a «World Marketplace» next door where good ethnic food can be found, quickly and inexpensively, so you don’t have to visit the scary club floor where breakfast can be found not only in the serving bowls, but also spattered around all the tables and (again) the floor. Finally, they allow dogs. Not that the dogs could really do much damage, considering the general condition of the place. If anyone from Sheraton reads these reviews, Please fly IMMEDIATELY to the visit your Mid-​town Sheraton. And bring a gallon of Bleach.

Stayed at this Hotel for four nights. I would repeat. Everything was fine, and the price was very reasonable. Location is a bit edgy, but totally fine. We walked up to the MIA each day, eat street is nearby, it’s on a great exercise trail just out the back door, and the adjacent market has fab fruit and many restaurants ala Reading Terminal in Philadelphia. All in all, for us, it was a good hotel.

Absolutely terrible customer service. Very disappointed in the way we were treated by the front desk and we will NEVER return to this joke of a hotel.

The short comings of this Sheraton is surprising and for many the location is too dangerousness to chance. For me the violent bus station and dodgy neighborhood is not a turn off, but were I not familiar with city life and overly confident, I would be scared. In short, I wouldn’t let my wife stay here.
Let’s talk about the short comings. If you happen to get a room that is not on the fourth floor, you might think that your shower were taken from a trailer. You won’t have a refrigerator. Don’t expect premium channels. The carpets need replaced. The lobby doesn’t have coffee or tea. Beyond that I could nit pick.
I like the gym. The bar is nice and well staffed. There is a bike and running path behind the hotel that within broad daylight provides a ten minutes walk to Wells Fargo. Come night fall the same walk will get you to the very gates of Hades in less than ten minutes. Finally! My favorite part of the Sheraton is it’s proximity to the Midtown Market where you can shop and eat at a number of great festival type booths that allow you to have the best of a Street Festival all year around.

SPG Plat member who travels around a bit.
Booked this place because the rate was great considering there was a conference in town. Surrounding neighborhoods are a little sketchy, I wouldn’t necessarily feel safe walking around at night but nothing just being aware of your surroundings wouldn’t allow you to get over. Private (paid) lot for parking, but its open and sits right next to the city bus stop.
There’s a liquor store, Popeyes, and a Midtown Exchange center with all sorts of shops and little food marts inside making things pretty convenient if you need something to eat on the go.
Room was on the club floor. Club floor offers horderves and breakfast — standard stuff. I couldn’t understand why they kept taking away all the waters at night — most places leave it which is nice should I need to grab a bottle on my way back from the gym. Room itself when I entered had just been cleaned so it was in a state of disarray. I didn’t mind much seeing how I was tired. Room was small and looked dated and bathroom was equally small with hardly any shelf/​table space to put down your items. Internet is free for anyone to use (no password).
Gym is big compared to other hotels and well-​equipped. I appreciated this the most. There’s a pool too however it isn’t very deep (~4ft) so I didn’t bother.
I probably won’t be back to this location.

To the power that be, let it be known that I had a great experience at this hotel. All thanks to Tony from the front desk! He made me and my family very welcome, like my second home. If there is an award for GREAT customer service. Please give that to Tony!!! Please private message me if you need my information on this.
For EVERYONE else. This hotel is a «jewel» hidden in mid-​town in a bit of a rough area, but the staffs are great. From front desk to housekeeping. Very attentive! It is clean and updated. The gym and heated swimming pool /​sauna are in pristine condition. It even has an underground entrance to the Midtown Global Market where you can find some great food and «local» market shopping. Kind of remind me of the Reading Terminal Market in downtown Philadelphia.
The club lounge if you can get upgrade has water fully stocked everyday. Breakfast in the morning and Hors d’œuvre in the afternoon are good.
This hotel is within minutes some good Vietnamese food and other ethnic good food.
Need I say more? Will stay here again if I get a chance.

Myself and two friends stayed at this property for reasons of convenience. The hotel appears to be in a dicey neighborhood – its situated near a transit station and the parking lot is right off this depot. Many of the surrounding businesses have bars on their windows. However, this is far better than a bunch of boarded-​up storefronts and the neighborhood appears to be going through a revival. Don’t let the location deter you from staying. The staff is very professional – especially the bartenders in the bar. They were happy to provide information about local attractions and neighborhood events. They also poured a very good drink. Food was priced reasonably for a hotel with no other restaurants of its type in the immediate area.
The only disappointing part of the hotel were the beds – the mattresses were rock hard.

My 4-​star rating is based on the fact that I was able to secure a room relatively last-​minute for under $ 99. As a Sheraton, it has all the expected amenities, nice bed, large TV, spacious rooms, etc. I wasn’t able to visit the gym, but I expect it to be nice as well.
As others have mentioned, the surrounding neighborhood itself is less than ideal, but the combination of location (a short car drive from most of minneapolis) + the price makes it a great value.

Con: No closet or chest of drawers; it’s an armoire with smallish shelves. No fridge. Windows don’t open. Everything else good. Not a high end neighborhood, but fun. International market next door, good location to get to lots of stuff. Bed is nice. Free parking but they do some fake take-​a-​ticket thing to keep strangers out of the lot. Staff is small but very nice, very efficient, very customer-​oriented. Free shuttle. Free internet, and it’s really fast! (Ethernet cable or wi-​fi.) Free bottle of water in room, plus one you can buy. Bar/​restaurant/​lobby is a nice gathering place. Highly recommended. Indoor pool (didn’t try).

For a SPG hotel, I was a bit disappointed…
Check in: Unremarkable. Nothing to brag or complain about.
Room: I had a room that was facing the bus station and had a perfect view of a run-​down liquor store… Wouldn’t come here for the view. Bed was decent. Bathroom was small but clean.
Check out: Unremarkable again… went to the restaurant to get a latte– they said that their coffee and espresso machine wasn’t working. Difficult to rave about a hotel that doesn’t have caffeine in the morning!

This hotel exceeded my expectations. The beds were super comfy, and blinds allowed us to sleep in after a couple long nights. Nice toiletries and great location, especially if you are a bike person. The Mid Town Green way is located directly behind this place. The staff didn’t just make me feel comfortable, they made my stay fun. Where do they get all the cute young guys that work here, and can I bring one home with me?
That’s saying a lot considering I was here for a funeral. A special thanks to Kyle, Dan, Bunbob, Keith and Katia. Everyone was great but these folks went beyond that. I wouldn’t think of staying anywhere else in the twin cities.