Rush’s Bridal

Rush’s was our first stop on our wedding shopping day. It’s a small boutique, so it does not carry the selection like larger places like The Wedding Shoppe, so i wasn’t going to criticize it’s small selection.
What I loved about this place was it was not pretentious. The consultant did not shame me for my budget (to stay around $ 1,000). Come to think of it, I didn’t see many dresses above $ 3,000 — so a plus if you are looking to be a little more budget-​conscious for your dress.
We were allowed to pick up to four dresses to try on. This was really great, as we didn’t have to rely on someone to pull dresses for us. Our consultant, Heidi, was looking at our choices and even brought in others for us to look at. She was conscious of my budget and didn’t push us to buy anything.
It was a very intimate and personal experience — kind of what I imagined shopping for a wedding dress would be like. And opposite of my experience at The Wedding Shoppe.
We didn’t do any negotiating with prices here, so I can’t speak to if they are open to it. My guess is that a small boutique has less room to discount than a large shop that has lots of volume coming through. Then again, they may have matched the discount from The Wedding Shoppe (laziness led me to not call them after our visit to TWS).
I felt a little bad getting the dress from The Wedding Shoppe — honestly we probably wouldn’t have gotten it there had we not had the positive experience from Rush’s Bridal. It’s like Rush’s Bridal hit the RBI, and The Wedding Shoppe happened to be the person on third base that got to run home.
Heidi was great. I’d recommend brides to come here to look around. No, you may not find your dress, but you’ll get great service.

Not my favorite. The selection was small, the girl helping me did not give me any suggestions on what she thought would look good on me. I am average size and had a difficult time finding things that fit. No one wants to feel fat when trying on dresses. Everyone working there seemed unhappy and like they weren’t happy to be there. The building wasn’t very nice. It just didn’t click for me and having to pay a lot for parking with no luck at all didn’t help anything.

The bride ordered our bridesmaids dresses from Rush’s bridal, and they are beautiful! Plus, the cost doesn’t break the bank — especially given the high quality fabric! Most of us don’t live in the Twin Cities, but phoning in our measurements was no problem and the bridesmaid that lives in the area was able to pick all of them up when they arrived. I found out I was pregnant about a month after the dresses were ordered. I wasn’t sure what to do, but the Rush’s staff was very familiar with the dress and knew it would be simple for my seamstress to add a panel of fabric along the side. They kindly suggested I just buy extra fabric and everything would work out. What’s more, they honored my request not to let the extra fabric purchase slip to the bride until I had a chance to tell her about my pregnancy. When the dresses and extra fabric arrived, they remembered to call me first and ask how I wanted to handle it. The entire bridesmaid experience with Rush’s Bridal was smooth sailing! Thank you!

This review is for Rush’s ONLINE wing, NETBRIDE. Having not dealt with their brick-​and-​mortar store, I can only speak to my experience with their website and online ordering.
The staff at Netbride were incredibly helpful and thorough. I sent an enquiry about a particular bridesmaid dress — wanting it in several colors and even one «plus size» (though seriously — bridal sizing is wacky when you have to pay extra for ‘extra fabric’ for a street size 12… not Netbride’s fault, the manufacturer’s.but eesh). I was quickly sent a very specific quote with details on lead times, shipping, etc. etc. The prices were AMAZING (over 30% lower than MSRP). When we ordered the dresses the form had the option of multiple credit cards (so each person could pay for her own while still being part of the same order) and shipping addresses. After I placed the order, I received a lovely *handwritten* thank you card a few days later in the mail. What a personal touch! The dresses came nearly 8 weeks earlier than the longest lead time quote and were packed beautifully and carefully. Netbride even sent a follow-​up email. Great service and professionalism. Not always something I’ve found in my wedding planning.

These people will NOT help you once you’ve purchased from them. My friend ordered her dress and they sent her the wrong size. When we went to pick it up and tried it on, all they did was say, «Sorry — final sale» and did nothing to help the situation. My bridesmaid dress was also in the wrong size and I offered to pay to get a new one. They said they will talk to the vendor and get back to me. Well, maybe they forgot and felt stupid, cause after weeks of trying to get a hold of them –they NEVER returned my calls! I filed a complaint with the BBB for poor customer service.
Ladies, find someplace else to go! They may help you in the beginning, but will forget about you once they get your money!

This place sucks balls! DO NOT GO THERE!!! My sister is from out of town and we were trying on dresses and narrowing down dresses from different shops and we were going to call whichever we decided on before she left the next day. They refused to take her measurements unless she said she would buy the dress. Bad business practice, period.

Rush’s was the first place I went to look for a wedding dress for my September 2012 wedding. I went with my mom, my fiancé’s mom, my maid of honor, and one of my bridesmaids. We were greeted by an older woman who was extremely rude and seemed to be annoyed by our presence. Kelsie, the young woman who was assigned to help us during my appointment, was very sweet but the whole experience went downhill toward the end of my appointment. Being that this is my first wedding and Rush’s was the first place I looked for dresses, I don’t know everything about how appointments like these work. I was never told how long the appointment was and I wasn’t told that it was an hour long until an hour had passed. At that point, we were completely rushed out of the store. I had narrowed it down to two dresses and wanted to try them on again, which they let me do, but the next employee waiting to use the dressing room we were in was standing outside my dressing room staring at us and looking impatient. Deciding between two dresses is the most challenging and crucial part of dress shopping and it isn’t something you would want to do when you feel rushed. Overall, we left Rush’s feeling quite annoyed and feeling like my $ 1,000 budget wasn’t worth their time. I was more than happy to take my money elsewhere… where I ended up going $ 500 over my original budget — their loss! Rush’s is old and run down, some of the employees are very rude, and they don’t make you feel like your money is important to them.

WORST SERVICE EVER. Never in my life have I encountered such rudeness and at a bridal store nonetheless. Minnesota niceness just completely goes out the door at this place. Even my close friend, an experienced wedding planner warned me not to go there, I should have listened. I went to pick up a veil for my daughter who lives out of town. She had been in contact with the rude employee via email about an ivory, cathedral length veil. She too, warned me of the rudeness, she could sense it even through an email. Upon entering, I was not even acknowledged, I had to pull teeth to get someone to assist me. When I finally met with the employee my daughter had been speaking to, she addressed me as though she was annoyed with us and had the most negative attitude. She told me she was doing us a favor by selling us this veil when I asked if we could please buy the veil on approval. I am so disappointed that a bridal store would ever treat their brides/bride’s family this way. A happy, joyous experience should be just that: happy and joyous. Thanks for nothing Rush’s.

Other reviewers have said they’re quite snotty, I’d have to disagree, they were great for me. If you don’t make an appointment, don’t expect to get great service though, it’s a known fact in the bridal industry, you must make an appointment to shop!
I ordered my bridesmaid dresses from here (brand, After Six by Alfred Sung) and loved the service. They arrived in eight weeks, and all looked great, and there was even a small discount for ordering them all together.
They are very dead during the week, and I found them a great place to stop into during my lunch hour (with an appointment, mind you).
Also, when I ordered the dresses they gave me a free pair of rhinestone earrings for all the bridesmaids and myself, so thoughtful!

Ugh, I just stopped by Rush’s this afternoon and was incredibly disappointed with the whole experience. As another reviewer mentioned, their website clearly states: «Appointments are best (Walk-​ins without an appointment are welcome, however there may be a wait depending on day and time of year)». Walk-​ins most certainly are NOT welcome in my experience. I have been doing some scouting of bridal stores just to make sure I feel they are worth dragging my Mom and friends too.
I had some extra free time today so I thought I’d stop by, figuring it wouldn’t be too busy on a Thursday at 2:30 pm. I was correct, there was one bride finishing up an appointment as I was walking in, but otherwise there was not a single other customer in the store. Of the five or so bored looking employees milling about I was not even so much as acknowledged. When I finally asked someone about their salon and dresses I was immediately told «We do no allow brides to try on any dresses without an appointment.» First of all I wasn’t there to do that, second even if I were there to try on a dress there were no other people in the store so I don’t know why it would have been such an imposition, and third if that is your policy than you need to revise your website! As an added bonus after the bride left that had been trying on the dresses the employees began openly discussing their annoyance over the bride wanting some sort of discount. I will definitely be sparing my Mom and friends a trip to this store.

I’ve been getting around… from bridal salon to bridal salon and this one is one of the best! They have a great mix of letting you choose your own dresses, but also helping you to find the right one to match your budget and your style. I was there on Saturday with my Maid of Honor and within 2 hours we had found THE ONE for me and dresses for all four of my bridesmaids. I worked with Faith and she’s pretty amazing — really helpful and super nice. Despite the fact that our appointment ran long and we were there 30 minutes past closing on Labor Day weekend, both of the ladies were accommodating and helpful. They even gave us a pair of earrings for each of the bridesmaids! I have already recommended this salon to my friends.
The website is open about what kind of stock they have on hand, so check it out first for designers. Dresses range from $ 700 — $ 3000, but most of the gowns were int he $ 1200 range. Definitely worth it for a wedding gown.
Can’t wait for the dresses to arrive!

I agree with the previous reviewer that they are incredibly rude if you don’t make an appointment.
Time is not something this Bride had much of, so when I found myself downtown with 30 minutes to spare, I rushed to Rush’s. There were a couple of designer’s I loved that were supposedly carried at Rush’s. Well, when I arrived, I simply asked to be pointed in the direction of the plus-​size and found myself with a tiny, outdated, overpriced selection.
They’ve got quite the fancy attitude for their crappy little office space stuffed full of generic wedding dresses. I was in and out in a matter of 5 minutes. I’m glad I didn’t block out 2 hours of my day for such a disappointment.

Although I didn’t find my dress there, they did have a decent selection. What motivated me to write a review for Rush’s was the fact that the owner (I believe it was the owner) took time to talk to me about how good a deal another bridal shop was offering me. She said she couldn’t get that particular dress for me because it was discontinued, but let me know that the place that did have the dress was giving me a great deal, and assured me that having it altered would be no big deal. It really meant a lot to me and I bought my dress without reservations!

I’m in MSP for the weekend and was desperately looking for a wedding dress. My local friend referred me to Rush’s with the caveat that the service isn’t so great. I didn’t expect pampering so was fine with mediocre service. I did not, however, expect them to be so rude! The website says «appointments are best» but «walk-​ins without an appointment are welcome.» We were most definitely NOT welcome. She walked up and asked what I wanted, and said appointments were required and this was clearly stated on the website. We pointed out that this was not mentioned on the website, at which point she recited the website language above and, realizing she was wrong, clarified that their last appointment was at 4. Note, it was 3:55 at the time. If they were booked I would have understood, but this kind of excuse was just disingenuous. I’m amazed that they can so easily reject an almost certain purchase. I’m buying my dress at Brides of France. Your loss, Rush’s Bridal.