Richfield Bloomington Credit Union

Given a quote of 9.99% on a $ 24K loan (which included unsecured re-​fi that would become negative equity). They dragged their feet and we lost 2 cars as a result. This was to replace our car that was totaled so we were on a time crunch. We found a 3^rd car and tried to move the transaction along quickly as we only had a couple of days left on the rental. We came in to close the loan and the rate was changed to 11.5%. They refused to explain. They also said the gap insurance we asked for would be added later. After signing the documents we found out that it was now too late to roll the gap insurance premium into the financing.
As for the wire of the loan funds… missing for 4 days and they would not assist in locating the funds. At one point the banker (Dan) said they don’t confirmation numbers, only to finally send us the confirmation number on the 3^rd day of the missing wire transfer. Getting updates is a luxury we don’t get from RBCU and getting return phone calls/​emails has been difficult at best.
Both State Farm and the Audi dealership have commented on how they have never dealt with a more obstructionist lender and have never had a lender that failed to return phone calls within 2 or 3 days.
The APR was intentionally bait & switched, they utilized the fact that we were on a very small time frame to steal an extra 1.51% interest and make the gap insurance a major problem (they now want the premium paid in full today since they failed to put it into the loan).

This credit union has the best customer service, I’m so glad that I left the banking system.