Quality Inn & Suites Mall of America

Stayed here for 3 days and 2 nights with my family. We really love the high speed internet. The rooms are clean and the staff are so kind and helpful. They have a shuttle going to the Mall of America. I think this is the best way to get to the mall during winter .Just 2 things im concerned: parking lot, they need a bigger one and they need a better ladder for their shuttle. Over all we love this place and hope to come back this year!

We recently stayed here as a family. I’m going to give the hotel a mixed review.
The Positives:
–Less expensive than other alternatives.
–A hearty breakfast (featuring waffles/​pancakes/​eggs/​bacon/​sausage, and all the carbs you’re used to from a breakfast like this).
— Clean Rooms.
— Decent pool and hot tub.
— Close to the Mall of America, restaurants, and more.
–Free shuttle to and from the Mall of America.
The Negatives:
— The hotel has had some updates (carpeting), but could use more. Our bathroom door veneer was peeling off. It really lacked professionalism. We saw lots of other little things that needed fixing/​repairing/​renovating. The hotel should get a maintenance person to go through the hotel with a fine-​tooth comb and make changes/​repairs to the rooms.
— The service we received, from the front desk, was sorely lacking. Both at check-​in and check-​out there was a lack of general customer courtesy (greeting customers friendly, thanking them, asking them how the room was, or if there is anything you might need).
If you’re looking for an inexpensive place near the Mall of America, this could work for you.